We are hiring for the Tyre Complaint Inspector role at QDegrees Services! 🛩️ QDegrees Services, we are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging the customer experience. Our vision is "to make customer experience simple yet effective by innovative CX models, utilizing the power of digitization and human intelligence. Website: www.qdegrees.com ♟️ Experience: 0-1 year 🌎 Location: Gulbarga (Karnataka) and Gurgaon. ☑️ Notice Period: Immediate to 15 Days 🗒️ Key Responsibilities: ✔️ Conduct physical inspection of Tyres returned under warranty claims or customer complaints. ✔️Identify defects, wear patterns, and probable causes of failure (e.g., manufacturing defects, misuse, road conditions, improper maintenance). ✔️Document findings with photographs and reports, ensuring accurate assessment and traceability. ✔️Approve or reject claims based on company policies and industry standards. 🎓 Qualifications: ✅ B-Tech/Diploma in Automobile/Mechanical with Fresher to 1 year of experience ✅Proficiency in local language and Good comm skills ✅Should own a 2-wheeler and an Android phone ✅Basic Knowledge of MS Office Interested candidates kindly share your resume on bhagyashree.jadhav@qdegrees.com Show more Show less
Company Description QDegrees Services is a business consulting and product innovation company, specializing in enhancing customer satisfaction and loyalty through innovative customer experience models. We utilize digitization and human intelligence to make customer experiences simple yet effective. Our expertise includes customer lifecycle enhancement, customer journey mapping, and developing AI-based IT products. With over 60 delighted clients, 160 ongoing projects, and 8 SaaS-based products, QDegrees Services is on its way to becoming a global leader in customer experience strategy and deployment. Role Description As a Business Development Trainee, you will support the Sales team through data analysis, management, and coordination. Your role will be pivotal in ensuring smooth operations within the sales process by managing data, tracking performance metrics, and assisting in strategic business decisions through accurate reporting. The ideal candidate will have a keen eye for detail, proficiency in data management tools like Excel and PowerPoint, and a proactive approach to supporting the sales team. Key Responsibilities: Analyze sales data & prepare reports Maintain & manage Sales MIS Support sales presentations and proposals Coordinate with teams & improve processes What We’re Looking For: Graduate in any relevant field Strong skills in Excel & PowerPoint Excellent communication & organizational skills Knowledge of CRM tools is a plus 📩 Apply now: bhumika.agrawal@qdegrees.com
🚀Are you detail-oriented and eager to kickstart your career? 🔔 We are hiring Mystery/Field Auditors (National Retail) for Gujarat Location!! QDegrees Services, we are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging the customer experience. Our vision is "to make customer experience simple yet effective by innovative CX models, utilizing the power of digitization and human intelligence. Website: www.qdegrees.com 🔍 Position: Mystery/Field Auditor (National Retail) 🎯 Experience: 0.6-to-1-year, Fresher graduate candidates are also welcome! 📍 Location: Gujarat (Ahmedabad, Surat, Rajkot, Vadodara) 🗒️Responsibilities: ✔️ To Visit service center of Consumer Durables / Retail outlets and perform Audits at various locations and multiple states. ✔️ To perform audits at service center on various predefined parameter (Technical & Non-technical) ✔️ To capture VOC of dealers & customers by physical visits & via telecom. ✔️ To prepare reports and analysis as necessary to determine areas of improvement & opportunity. 🎯 Skills and Qualification required: 🌐 Graduate in Any stream 🌐 Must possess 0.6 month - 1 year (is a plus) 🌐 Good written and verbal skills. (Must be proficient in English or Hindi as well as in regional language.) 🌐 Good Analytical Skills 🌐 Open to travel 🌐 Must possess 2-wheeler and Driving License.
Company Description QDegrees Services is a business consulting and product innovation company that empowers clients to enhance customer satisfaction and loyalty by leveraging customer experience. With a vision to make customer experience simple yet effective through innovative CX models, QDegrees specializes in customer lifecycle enhancement, customer journey mapping, voice of customer research, and developing AI-based IT products. The company boasts a range of in-house SaaS products and a broad spectrum of consulting services including mystery shopping, compliance audits, and market research. With over 60 delighted clients, 160 ongoing projects, and a growing expert team, QDegrees is well on its way to becoming a global leader in customer experience strategy and deployment. Role Description This is a full-time on-site role for a Team Leader - Quality located in Jaipur. The Team Leader - Quality will be responsible for overseeing the quality assurance processes, conducting audits, analyzing performance data, and ensuring compliance with company standards. They will also lead a team of quality analysts, provide training and mentoring, and develop initiatives to improve quality metrics. Collaboration with other departments to resolve quality-related issues and implement best practices is also an essential part of the role. Qualifications Experience in quality assurance processes and conducting audits Proficiency in analyzing performance data and ensuring compliance Strong leadership skills with the ability to train, mentor, and manage a team Excellent communication and interpersonal skills Ability to develop and implement initiatives to improve quality metrics Experience in the customer experience or consulting industry is a plus Bachelor’s degree in a relevant field such as Business Management or Quality Assurance
Company Description QDegrees Services is a business consulting and product innovation company that empowers clients to enhance customer satisfaction and loyalty by leveraging customer experience. With a vision to make customer experience simple yet effective through innovative CX models, QDegrees specializes in customer lifecycle enhancement, customer journey mapping, voice of customer research, and developing AI-based IT products. The company boasts a range of in-house SaaS products and a broad spectrum of consulting services including mystery shopping, compliance audits, and market research. With over 60 delighted clients, 160 ongoing projects, and a growing expert team, QDegrees is well on its way to becoming a global leader in customer experience strategy and deployment. Role Description This is a full-time on-site role for a Team Leader - Quality located in Jaipur. The Team Leader - Quality will be responsible for overseeing the quality assurance processes, conducting audits, analyzing performance data, and ensuring compliance with company standards. They will also lead a team of quality analysts, provide training and mentoring, and develop initiatives to improve quality metrics. Collaboration with other departments to resolve quality-related issues and implement best practices is also an essential part of the role. Qualifications Experience in quality assurance processes and conducting audits Proficiency in analyzing performance data and ensuring compliance Strong leadership skills with the ability to train, mentor, and manage a team Excellent communication and interpersonal skills Ability to develop and implement initiatives to improve quality metrics Experience in the customer experience or consulting industry is a plus Bachelor’s degree in a relevant field such as Business Management or Quality Assurance
About Us At QDegrees Services, we are a business consulting and technology organization focused on Customer Experience (CX). We offer a wide range of consulting services and technical solutions with the mission of creating happy customers! Key Responsibilities • Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards. • Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance. • Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance. • Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review. • Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions. Qualification and Experience: 📍 Location: Malviya Nagar, Jaipur 💼 Experience: 2 yrs in Call QA or 4 yrs in BPO Voice 🎓 Education: Any Graduate 🗣️ Languages: English (Mandatory) + Any of: Hindi, Gujarati, Tamil, Telugu, Malayalam, Odia, Bengali, Mara thi💰 Salary: ₹24K – ₹27 K Interested Candidates please share your CV at raqwi.malik@qdegrees.com or WhatsApp your cv at 807387118 4
You will be joining a dynamic team at QDegrees Services as a full-time Team Leader - Quality based in Jaipur. Your primary responsibility will involve overseeing quality assurance processes, performing audits, analyzing performance data, and ensuring adherence to company standards. As the Team Leader, you will lead a team of quality analysts, providing training, mentorship, and developing strategies to enhance quality metrics. Collaboration with other departments to address quality-related issues and implement best practices will be a key aspect of your role. To excel in this position, you should have prior experience in quality assurance processes, conducting audits, and ensuring compliance. Your strong leadership skills will be essential in effectively training, mentoring, and managing your team. Excellent communication and interpersonal abilities are crucial for successful collaboration with various departments. Moreover, your capacity to devise and execute initiatives aimed at enhancing quality metrics will be highly valued. While not mandatory, experience in the customer experience or consulting industry would be advantageous. A Bachelor's degree in a relevant field such as Business Management or Quality Assurance will further strengthen your qualifications for this role. Join us at QDegrees Services and contribute to our mission of revolutionizing customer experience strategies globally with innovative CX models and consulting services.,
As a Customer Care Executive at our business consulting and product innovation company, you will play a crucial role in enhancing customer satisfaction and loyalty. Your primary responsibility will be to address customer inquiries, provide product information, and offer solutions to ensure a positive customer experience. You will need to maintain a strong understanding of our products and services to effectively assist customers with their concerns. Processing orders, returns, and exchanges will also be part of your daily tasks, following company policies and procedures diligently. Collaboration with other departments is essential to provide seamless customer experiences and resolve any issues efficiently. Keeping detailed records of customer interactions, transactions, comments, and complaints will help us improve our customer service continuously. In this role, multitasking, prioritizing tasks, and effective time management in a fast-paced environment are key skills required. Proficiency in basic MS-Office and a typing speed of 15 words per minute with an accuracy of 85% are necessary. You should also be flexible to work in day shifts. If you are a dedicated and empathetic individual passionate about delivering exceptional customer service, we invite you to apply for this Customer Care Executive/Trainee position in Jaipur. We have multiple openings available, and the ideal candidate would be able to join us as soon as possible. To apply, please submit your resume along with a cover letter detailing your qualifications and interest in the role. We are an equal opportunity employer that values diversity and is dedicated to creating an inclusive environment for all employees.,
As a Quality Analyst/Controller specializing in Call Audit, you will play a crucial role in maintaining our dedication to delivering outstanding customer service. Your primary responsibility will involve monitoring and evaluating the quality of customer service interactions, predominantly through phone calls. We are a dynamic business consulting and product innovation company that empowers our clients to enhance customer satisfaction and loyalty by optimizing the customer experience. Our vision is centered around simplifying and enhancing customer experience through innovative CX models, utilizing the synergy of digitization and human intelligence. In this role, you will be responsible for assessing and controlling the quality of call agents" performance based on predefined metrics such as communication skills, product knowledge, adherence to scripts, and compliance with company policies. Your valuable input will be crucial in providing constructive feedback to call agents derived from audit results, aiming to assist them in enhancing their performance and ultimately improving customer satisfaction. A key aspect of your role will involve preparing comprehensive reports that outline audit findings, trends, and areas for improvement. These reports will be shared regularly with the management team to facilitate decision-making and strategic planning. Furthermore, you will collaborate with cross-functional teams to identify and implement process improvements that can elevate the overall quality of customer interactions. Ensuring compliance with legal and regulatory requirements in all customer service activities will be a critical part of your responsibilities. Additionally, incorporating customer feedback into the quality assessment processes will be essential to drive continuous improvement and align service delivery with customer expectations. To excel in this role, you should possess proven experience in quality analysis and call auditing, preferably within a customer service environment. Strong communication skills, both written and verbal, are essential, along with a sound understanding of relevant industry regulations and compliance standards. Proficiency in using Microsoft Office suite (Word, Excel, PowerPoint) will be advantageous in executing your responsibilities effectively. Join us in this exciting opportunity as a Quality Analyst/Controller - Call Audit on a full-time basis in Bengaluru, Pune, or Jaipur. Immediate availability to join is preferred, and there are multiple openings available. If you are passionate about driving quality excellence in customer service and possess the requisite skills and experience, we welcome you to be a part of our innovative team.,
As the Manager- Software Solutions Architect at our business consulting and product innovation company, you will play a crucial role in defining and aligning the vision, strategy, and roadmap to establish the company as a global supplier. Your primary responsibilities will include leading digital transformation initiatives to enhance operational efficiency, customer experience, and business growth. You will oversee the management of IT operations, including infrastructure, applications, cybersecurity, and data management. Collaborating with senior leadership, you will identify and prioritize technology initiatives that drive business value. You will be responsible for identifying, capturing, and forecasting key market and industry trends to translate them into customer requirements and solutions. Managing and prioritizing the product requirements process, you will build and maintain an annual release plan and manage feature delivery from discovery to validation. Your role will involve driving product delivery, client servicing, and asset retention with actionable and implementable strategies that produce tangible results. Guiding creative briefs and influencing design to ensure an intuitive and delightful UI/UX will be part of your responsibilities. Additionally, you will define, monitor, track, and interpret KPIs, analyze existing product functions to determine new features and requirements to enhance our customers" user experience, and participate in the development and pricing of new and current products. Leading and mentoring a team of high-performing product developers, handling product clients on technical issues, and ensuring the optimum productivity of development & IT teams will also be key aspects of your role. To qualify for this position, you should have a Bachelor's degree in Information Technology, Computer Science, or a related field. Demonstrable experience as a Product Manager, IT Head, or similar leadership role with 4-8 years in Product and IT management is required. A proven track record of leading digital transformation initiatives and driving technology innovation in a multi-location environment is essential. Experience with cloud computing, data analytics, SaaS solutions, and other emerging technologies like blockchain, machine learning (ML), and artificial intelligence (AI) is highly desirable. Strong understanding of PHP or NodeJs frameworks, IT infrastructure, applications, cybersecurity, data management, and data protection practices is crucial for this role. Excellent strategic thinking, problem-solving, and decision-making skills are required, along with strong communication and interpersonal skills to collaborate effectively with senior leadership and cross-functional teams. A high level of integrity and professionalism, with the ability to handle confidential information, is also expected. If you are ready to join us in Jaipur as soon as possible and meet the above requirements, we encourage you to apply for this exciting opportunity to be a part of our dynamic team.,
As a Team Leader in Quality Management, you will play a critical role in ensuring that products and services meet or exceed the quality standards set by the organization. Working closely with the Quality Manager and cross-functional teams, you will drive quality improvement initiatives, implement quality control processes, and maintain compliance with industry regulations. We are a business consulting and product innovation company focused on empowering clients to enhance customer satisfaction and loyalty through leveraging the customer experience. Our vision is to make customer experience simple yet effective by innovative CX models, utilizing the power of digitization and human intelligence. Responsibilities include implementing and maintaining quality assurance processes, overseeing quality control activities such as inspections and audits, identifying opportunities for process improvement, maintaining quality documentation, training quality control personnel, ensuring compliance with regulations and internal policies, handling a team of QAs and QCs, preparing quality reports for senior management, and collaborating with customer support to address quality-related customer concerns. Requirements for this role include a Bachelor's degree in a relevant field or equivalent work experience, proven experience in quality analysis and call auditing, excellent communication skills, knowledge of industry regulations and compliance standards, and proficiency with Microsoft Office suite (Word, Excel, PowerPoint). Join us in this exciting opportunity as a Team Leader in Quality Management based in Jaipur, Pune, or Bengaluru. Immediate availability is preferred for this full-time position with 4-6 years of experience. If you are passionate about driving quality improvements and ensuring customer satisfaction, we invite you to apply for this role.,