Call Quality Analyst

Urgently Hiring Call Quality Analyst Annual CTC Offer Range: 2.5 to 3 lacs CTC ON OFFER: MAXIMUM 20% HIKE ON YOUR CURRENT CTC AND FOR EXCEPTIONAL CASES NEGOTIABLE DO NOT APPLY IF YOU ARE NOT IN KOLKATA OR NOT ABLE TO MOVE TO KOLKATA WITHIN 20 DAYS FROM SELECTION. FRESHERS / STUDENTS DO NOT APPLY WORK FROM OFFICE NIGHT SHIFT US PROCESS Call Quality Analyst General Job Responsibilities: The Quality Analyst will monitor agent and customer interactions to assess call quality, ensure adherence to compliance standards, and communicate results to stakeholders and leaders. The role supports staff development and contributes to improved overall quality. Job Duties: ● Monitor employee and customer interactions (both real-time and recorded) to assess and score quality based on client, company, and compliance expectations. Meet daily, weekly, and monthly call monitoring quotas and goals. ● Conduct special project audits, including but not limited to emails, verbatim research, and other quality-related evaluations. ● Attend and actively participate in meetings, training sessions, and presentations to gain business insights and contribute to quality improvement initiatives. ● Professionally communicate findings with leaders through reports, emails, and chat platforms. ● Accurately and efficiently deliver quality measurements to support operations. ● Identify areas for improvement and present findings to leadership for coaching and performance enhancement. ● Create and deliver client assignments for QA database ● Help create and maintain speech analytics ● Perform other duties as assigned. Skills and Qualifications: ● Must be 18 years of age or older. ● High school diploma or equivalent required. ● Call center and/or customer service experience preferred. ● Positive attitude with a willingness to engage with leadership. ● Flexible, able to multitask, and capable of managing workload efficiently. ● Detail-oriented team player with strong organizational skills. WORK FROM OFFICE NIGHT SHIFT US PROCESS Interested candidates can Email CV at hr1@bellovista.net Or can WhatsApp CV on 9051296568