Call Center Trainer - RCM

• Please Note:

• English language proficiency is required for this role.
• This is a full-time, work from office role.
• This requires a U.S. schedule - India Night shift.

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous Incentive opportunity
• Comprehensive benefits package available: including medical insurance, paid time off and paid holidays!
• Transport facility (As per policy and shift) - Transportation provided
• Working 5 days/week

• Conducts company training programs
• Delivers developmental and remediation training based on business needs
• Conducts compliance and quality training on the client requirements
• Knowledge, understanding, and compliance with company policies and procedures.
• Delivers training in various formats to meet the needs of the organization (e.g., onsite or virtual)

• Ensures all related tasks and responsibilities are completed to meet company and client standards
• Maintain accurate documentation and recording in required systems

• Identifies training needs and coordinates with the Training Manager to deliver ongoing training
• Conducts follow up to determine applicability of course material
• Implements classroom assessment measures, including knowledge checks, course evaluations, and tests
• Evaluates needs and develops new training materials and/or revises current material utilizing corporate standards to submit to client for approval

• Administers nesting bay program to include assessment measures including QA Monitor reviews, Average Call Time, attendance adherence, and other duties as required in the Nesting Bay Program.
• Provides coaching to new associates and low performers through company development programs and monitoring to develop and refine their skills
• Relies on instructions and pre-established guidelines to perform the functions of the job
• Works under immediate supervision
• Provide feedback to management concerning possible problems or areas of improvement
• Make recommendations to implement improved processes
• Perform other duties as assigned by management

• High School Diploma or equivalent required
• Bachelors Degree preferred
• 1-3 years of call center and/or customer service experience
• 1-3 years of learning, talent development experience, in a fast-growth, results-driven, multi-site organization, preferred
• Experience and understanding of adult learning methods and techniques, preferred
• Classroom facilitation is completed in a timely manner, based upon company and client needs
• 80% graduation rate for each class
• 70% graduation rate for all classes combined each physical year
• Excellent written and oral communication skills
• Proficient with Microsoft Office tools including Word, Excel, PowerPoint, Outlook
• Experience in supervision, coordination and motivation of employees
• Strong listening and comprehension skills
• Excellent communication, interpersonal and organizational skills
• Ability to adapt to a flexible schedule

Physical requirements:

• Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
• Frequently required to sit, stand, walk, talk, hear, bend and reach
• Ability to reach with hands and arms
• Occasionally lift and/or move up to 20lbs with or without accommodation
• Ability to stand for long periods of time with or without accommodation
• Ability to travel, if requested