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English language proficiency is required for this role.
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This is a full-time, work from office role.
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This requires a U.S. schedule - India Night shift.
Work Location: This is a Work from Office position and location is Bangalore at:
Block 12B, Pritech Park,3rd Floor,
SEZ Survey No 51-64/4,
Bellandur,Village. Bldg 9A Rd,
Bengaluru –Karnataka 560103
Shift: Night
Contact: Nirmala 911 301 5045
Build Your Future! Come join our thriving team as a Inventory Support Specialist! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the RCM Healthcare arena.
Why should you consider TSI (part of TSI family of companies)?
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Paid training
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Team-oriented work environment
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Growth opportunity
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Generous Incentive opportunity
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Comprehensive benefits package available: including medical insurance, paid time off and paid holidays!
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Transport facility (As per policy and shift) - Transportation provided
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Working 5 days/week
The Inventory Support Analyst is responsible for maintaining the integrity, accuracy, and productivity of TSI’s healthcare bad debt inventory within the FACS system. This role ensures collection activities are not impeded by system errors, stagnant workflows, or unresolved account statuses. The analyst proactively identifies staled processes, overdue wait dates, and monitors high-value inventory segments to support revenue recovery.
Workflow Integrity Monitoring:
Review account statuses daily to identify claims stuck in staled or incomplete workflow processes. Ensure accounts transition through defined collections phases without delay.-
Wait Date Oversight:
Identify and flag accounts that have exceeded follow-up wait dates or require immediate re-engagement based on system inactivity, ensuring timely collector action. -
High Balance Account Monitoring:
Routinely audit high-dollar accounts to verify active and productive collection efforts are in place, escalating stalled activity to operational leadership. -
Insurance Account Surveillance:
Ensure insurance-based bad debt accounts are being followed up appropriately and are not sitting idle without status changes or action taken. -
Dead Inventory Closure:
Accurately identify and close out uncollectible or dead inventory (e.g., exhausted legal remedies, deceased, or bankruptcy accounts) to preserve operational performance and reporting integrity. -
Data Reconciliation & Reporting:
Generate and analyze weekly inventory reports highlighting stuck accounts, aged statuses, and inventory closure metrics. Support month-end reporting by validating liquidation metrics and exception accounts. -
System Optimization & Cleanliness:
Collaborate with IT and FACS administrators to correct process inefficiencies and ensure system flags (e.g., “no further action,” “review,” “legal hold”) are appropriately applied and resolved. -
Audit & Escalation:
Conduct root cause analysis on claims that have failed to progress. Escalate repeat issues in workflows, aging, or system errors to the appropriate teams for resolution.
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Associate’s or Bachelor’s degree in Business, Healthcare Administration, or a related field preferred.
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Minimum 2 years of experience in healthcare revenue cycle management or collections.
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Working knowledge of FACS or similar collections systems strongly preferred.
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Strong analytical skills with the ability to interpret workflows, timelines, and aging data.
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Proficiency in Excel, report generation, and data reconciliation.
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Experience in managing or monitoring high-balance accounts or insurance-based receivables is a plus.
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Excellent organizational skills, attention to detail, and accountability for process follow-through.
Success Metrics:
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% of stale workflows resolved within 3 business days.
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% of accounts exceeding wait dates resolved or reassigned.
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% reduction in unworked high balance and insurance accounts.
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Accuracy and timeliness of dead inventory closure.
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Inventory health reflected by scorecard improvements and audit readiness.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws
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