Please Note: English language proficiency is required for this role. This is a full-time , work from office role. This requires a U.S. schedule - India Night shift MEGA JOB FAIR WALK IN AT BANGALORE OFFICE Walk In Interviews: Monday to Friday 4:00 PM to 8:00PM IST Address: Transworld Systems Inc. Block 12B, Pritech Park,3rd Floor, SEZ Survey No 51-64/4, Bellandur,Village. Bldg 9A Rd, Bengaluru –Karnataka 560103 Contact: Nirmala 911 301 5045 TSI Recruitment : Kindly carry your Updated resume and Photo ID proof. Meet: HR – Abusufiyan After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Work Location: This is a Work from Office position and location is Bangalore at 3rd Floor, Block 12B, Pritech Park SEZ, Survey No.51-64/4, Bellandur, Village, Bldg 9A Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103 Compensation : INR : ₹2,00,000.00 -₹3,60,000.00 per year Shift: Night / Days Off: Saturday and Sunday Build Your Future! Come join our thriving team as a Voice Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI? Transport Facility Paid training Team-oriented work environment Growth opportunity Comprehensive benefits package available: including medical, paid time off and paid holidays! Transportation provided Working 5 days/week In This Role, You Will: All of our agents manage outbound/ inbound calls from customers regarding any of the following: Functional/operational: Responsible for obtaining information regarding hazard insurance accounts managing outbound/ inbound calls to insurance agents. Follow up phone call with a designated contact person at the insurance company. Responsible for obtaining current insurance information and updating the system with the information provided by the insurance company. Key Result Areas : Make atleast 95 calls a day Obtain a quality score of 98% or above Ideal Candidate Qualifications: Bachelors Degree preferred Ability to read, write and speak English fluently, clearly and with a neutral accent. Good analytical skills, cognitive skills. Good computer typing at the same time talking over the phone. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. INDJOBS
Please Note: English language proficiency is required for this role. This is a full-time , work from office role. This requires a U.S. schedule - India Night shift. After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Work Location: This is a Work from Office position and location is Bangalore at: Block 12B, Pritech Park,3rd Floor, SEZ Survey No 51-64/4, Bellandur,Village. Bldg 9A Rd, Bengaluru –Karnataka 560103 Shift: Night Contact: Nirmala 911 301 5045 Pay: ₹20,000.00 - ₹35,000.00 per month plus incentives Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI (part of TSI family of companies)? Paid training Team-oriented work environment Growth opportunity Generous Incentive opportunity Comprehensive benefits package available: including medical insurance, paid time off and paid holidays! Transport facility (As per policy and shift) - Transportation provided Working 5 days/week In This Role, You Will: Contact debtors to discuss overdue accounts and negotiate payment options. Handle inbound calls from debtors and provide payment solutions. Explain payment plans and the importance of timely payments. Update account notes accurately and adjust statuses per guidelines. Research and resolve disputed balances. Review accounts to be recommended for closure and assists in report preparation. Adhering to all applicable laws and regulations related to debt collection. Participate in team meetings and suggest process improvements. Ensure compliance with debt collection laws and regulations. All other duties as assigned. Ideal Candidate Qualifications: Strong English skills (written & verbal). Experience in credit card collections is a plus. Collections, sales, or retention experience required. 3-5 years of international collections experience (U.S., U.K., AUS, UAE , EUR) required. Must follow a set schedule, including breaks and lunches. Strong communication, negotiation, and active listening skills. Proficient in computer navigation. Experience with automated dialers preferred. HSC or 10+ 2 -Diploma / Graduation required Knowledge of FDCPA and collection laws preferred. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. INDJOBS
Please Note: English language proficiency is required for this role. This is a full-time , work from office role. This requires a U.S. schedule - India Night shift. Work Location: This is a Work from Office position and location is Bangalore at: Block 12B, Pritech Park,3rd Floor, SEZ Survey No 51-64/4, Bellandur,Village. Bldg 9A Rd, Bengaluru –Karnataka 560103 Shift: Night Contact: Nirmala 911 301 5045 Build Your Future! Come join our thriving team as a Inventory Support Specialist! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the RCM Healthcare arena. Why should you consider TSI (part of TSI family of companies)? Paid training Team-oriented work environment Growth opportunity Generous Incentive opportunity Comprehensive benefits package available: including medical insurance, paid time off and paid holidays! Transport facility (As per policy and shift) - Transportation provided Working 5 days/week The Inventory Support Analyst is responsible for maintaining the integrity, accuracy, and productivity of TSI’s healthcare bad debt inventory within the FACS system. This role ensures collection activities are not impeded by system errors, stagnant workflows, or unresolved account statuses. The analyst proactively identifies staled processes, overdue wait dates, and monitors high-value inventory segments to support revenue recovery. Workflow Integrity Monitoring: Review account statuses daily to identify claims stuck in staled or incomplete workflow processes. Ensure accounts transition through defined collections phases without delay. Wait Date Oversight: Identify and flag accounts that have exceeded follow-up wait dates or require immediate re-engagement based on system inactivity, ensuring timely collector action. High Balance Account Monitoring: Routinely audit high-dollar accounts to verify active and productive collection efforts are in place, escalating stalled activity to operational leadership. Insurance Account Surveillance: Ensure insurance-based bad debt accounts are being followed up appropriately and are not sitting idle without status changes or action taken. Dead Inventory Closure: Accurately identify and close out uncollectible or dead inventory (e.g., exhausted legal remedies, deceased, or bankruptcy accounts) to preserve operational performance and reporting integrity. Data Reconciliation & Reporting: Generate and analyze weekly inventory reports highlighting stuck accounts, aged statuses, and inventory closure metrics. Support month-end reporting by validating liquidation metrics and exception accounts. System Optimization & Cleanliness: Collaborate with IT and FACS administrators to correct process inefficiencies and ensure system flags (e.g., “no further action,” “review,” “legal hold”) are appropriately applied and resolved. Audit & Escalation: Conduct root cause analysis on claims that have failed to progress. Escalate repeat issues in workflows, aging, or system errors to the appropriate teams for resolution. Associate’s or Bachelor’s degree in Business, Healthcare Administration, or a related field preferred. Minimum 2 years of experience in healthcare revenue cycle management or collections. Working knowledge of FACS or similar collections systems strongly preferred. Strong analytical skills with the ability to interpret workflows, timelines, and aging data. Proficiency in Excel, report generation, and data reconciliation. Experience in managing or monitoring high-balance accounts or insurance-based receivables is a plus. Excellent organizational skills, attention to detail, and accountability for process follow-through. Success Metrics: % of stale workflows resolved within 3 business days. % of accounts exceeding wait dates resolved or reassigned. % reduction in unworked high balance and insurance accounts. Accuracy and timeliness of dead inventory closure. Inventory health reflected by scorecard improvements and audit readiness. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws INDJOBS
Please Note: English language proficiency is required for this role. This is a full-time , work from office role. This requires a U.S. schedule - India Night shift. Work Location: This is a Work from Office position and location is Bangalore at: Block 12B, Pritech Park,3rd Floor, SEZ Survey No 51-64/4, Bellandur,Village. Bldg 9A Rd, Bengaluru –Karnataka 560103 Shift: Night Contact: Nirmala 911 301 5045 Build Your Future! Come join our thriving team as a Reports Specialist! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the RCM Healthcare service arena. Why should you consider TSI (part of TSI family of companies)? Paid training Team-oriented work environment Growth opportunity Generous Incentive opportunity Comprehensive benefits package available: including medical insurance, paid time off and paid holidays! Transport facility (As per policy and shift) - Transportation provided Working 5 days/week Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world’s leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries. Assist operations in any data collection, organization or analysis Responsible for overall management of all reports that are maintained Provide real time analytical support to various leadership teams issues such as daily reporting support, inventory reconciliation, and data review for the insurance team Effective maintenance of historical data for reference and analysis Coordinate with on-shore personnel for related reports Responsible for the integrity of data and performance trackers and maintaining utmost confidentiality Strictly comply with company policies, guidelines and standard operating procedure High School Diploma, Bachelor’s Degree or equivalent required Strong analytical, problem solving skills and close attention to detail Good communication skills Minimum of 1-year experience in reports and data analysis Intermediate to advance knowledge in MS Excel Knowledge in SQL is a plus Willing to work on shifting schedules, holidays, and weekends This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws INDJOBS
Please Note: English language proficiency is required for this role. This is a full-time , work from office role. This requires a U.S. schedule - India Night shift. Work Location: This is a Work from Office position and location is Bangalore at: Block 12B, Pritech Park,3rd Floor, SEZ Survey No 51-64/4, Bellandur,Village. Bldg 9A Rd, Bengaluru –Karnataka 560103 Shift: Night Contact: Nirmala 911 301 5045 Build Your Future! Come join our thriving team as a Claims Resolution Specialist! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the RCM Healthcare arena. Why should you consider TSI (part of TSI family of companies)? Paid training Team-oriented work environment Growth opportunity Generous Incentive opportunity Comprehensive benefits package available: including medical insurance, paid time off and paid holidays! Transport facility (As per policy and shift) - Transportation provided Working 5 days/week TSI Healthcare specializes in revenue cycle management, offering tailored solutions for healthcare providers to address third-party insurance claims denials, manage underpayments, and optimize reimbursement processes. The Claim Resolution Specialist plays a versatile role in the claims workflow, tasked with submitting appeals to overturn denials and trigger payments or determining whether further action, such as additional appeals or account closure, is required. Specialists in this role may prioritize tasks based on claim complexity and workload, ensuring optimal productivity while maintaining compliance and accuracy. By efficiently processing high volumes of low-balance claims, the specialist ensures compliance, accuracy, and revenue recovery that supports client success. Appeal Submission and Resolution: Prepare and submit well-documented and persuasive appeals for denied claims, leveraging payer guidelines, contracts, fee schedules, and medical records to resolve issues and trigger payments. Escalation Management: Address claims escalated by Claim Status Specialists, resolving complex denial scenarios such as coding disputes, medical necessity issues, or payer policy conflicts. Underpayment Resolution: Investigate and address discrepancies between expected and actual payments, taking corrective action to resolve underpayments. Final Determination: Evaluate claims to determine if they are resolved or require further action, such as additional appeals, escalation, or account closure based on client requirements. Account Closure: Review and close accounts when collection efforts have been exhausted, ensuring proper documentation and compliance with client guidelines. Account Review Feedback: Identify incorrectly resolved claims and return them to the appropriate team for review, correction, or training, contributing to process improvements. Collaboration: Utilize documentation provided by Document Retrieval Specialists and Claim Status Specialists to perform resolution activities efficiently High school diploma or equivalent required. Minimum of three years of experience in healthcare claims management, denial resolution, or appeal writing. · Experience in high-volume, low-balance claims processing preferred. Familiarity with payer-specific policies, reimbursement methodologies, and contract terms. Knowledge of coding principles (e.g., CPT, ICD-10, HCPCS) and medical necessity documentation is a plus This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws INDJOBS
Please Note: English language proficiency is required for this role. This is a full-time , work from office role. This requires a U.S. schedule - India Night shift. Work Location: This is a Work from Office position and location is Bangalore at: Block 12B, Pritech Park,3rd Floor, SEZ Survey No 51-64/4, Bellandur,Village. Bldg 9A Rd, Bengaluru –Karnataka 560103 Shift: Night Contact: Nirmala 911 301 5045 Build Your Future! Come join our thriving team as a Certified Medical Coder! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the RCM Healthcare arena. Why should you consider TSI (part of TSI family of companies)? Paid training Team-oriented work environment Growth opportunity Generous Incentive opportunity Comprehensive benefits package available: including medical insurance, paid time off and paid holidays! Transport facility (As per policy and shift) - Transportation provided Working 5 days/week We are seeking a Certified Medical Coder to join our growing team. In this role, you will be responsible for reviewing and coding both hospital and physician-billed charges for accuracy and compliance with established billing and coding guidelines. You will also analyze supporting medical documentation and address coding-related denials to ensure optimal reimbursement. This role reports directly to a Supervising Attorney or Supervisor and requires the ability to work onsite. Review and assign appropriate codes for both facility (hospital) and professional (physician) billed services Ensure accuracy of ICD-10-CM, CPT, HCPCS , and modifier usage per payer guidelines Evaluate and resolve claim denials, including medical necessity and timely filing issues Provide feedback on payer denials and assist with the appeal process when appropriate Reference and interpret UB04, CMS-1500, EOBs , and RAs to support coding validation Collaborate with internal teams and external partners to resolve coding discrepancies Maintain up-to-date knowledge of industry standards, payer-specific rules, and coding regulations Work independently and maintain productivity standards in an onsite setting Use electronic health record (EHR) systems and documentation tools to access and update coding information Refer to written training resources and coding references as needed Certified Billing and Coding Specialist (CBCS) or AAPC Coder Certification (Advanced level required) Minimum of 2 years of experience coding hospital and/or physician claims Strong knowledge of ICD-10-CM, CPT, HCPCS, UB04 , and CMS-1500 forms Familiarity with Medicare, Medicaid, HMOs, PPOs , and managed care plan guidelines Proficient in medical terminology, healthcare documentation, and coding best practices Strong comprehension, problem-solving, and conflict resolution skills Excellent verbal and written communication skills in English Ability to work independently with minimal supervision Preferred Skills: Experience working in a fully remote coding or RCM environment Prior involvement in denial resolution and payer appeals Comfortable using multiple healthcare platforms and EHR systems Ability to analyze coding patterns and identify billing trends This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws INDJOBS
Please Note: English language proficiency is required for this role. This is a full-time , work from office role. This requires a U.S. schedule - India Night shift Compensation: INR ( LPA) Work Location: This is a Work from Office position and location is Bangalore at 3rd Floor, Block 12B, Pritech Park SEZ, Survey No.51-64/4, Bellandur, Village, Bldg 9A Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103 Build Your Future! Come join our thriving team as Team Leader, Operations! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the dialer operations. Why should you consider TSI (part of TSI family of companies)? Paid training Team-oriented work environment Growth opportunity Shift Allowance Comprehensive benefits package available: including medical insurance, paid time off and paid holidays! Transport facility (Depends on policy and shift) Team Leaders – Operations reporting to the Asst. Manager - Operations, is responsible for inspiring a team of Specialists to achieve their goals by coaching, training, and development. He/she should be effective in making the work rewarding and excel at recognizing accomplishments. He/she should be an effective negotiator, results oriented, demonstrate enthusiasm, resilience under stress with a strong will to WIN. He/she must have the ability to effectively communicate verbally as well as in writing. Must possess an innovative mindset and be able to think through challenging situations. He/she should be extreme flexibility in work schedules based on business needs. Responsible for the oversight and daily management of a team of collectors up to 15 Assigns and schedules work assignments for Collection department personnel Ability to effectively teach strong negotiation and decision-making skills ensuring profitably while maximizing recovery of outstanding balances, documents or resolving escalations Establishes department productivity standards utilizing statistical reports and measures collection activities, work flows, and procedures to ensure maximum efficiency and quality Monitor collection calls to ensure compliance to all laws, rules, regulations, policies, procedures and internal controls Identify, train and mentor team members to ensure highest possible levels of performance and professional development Perform regular reviews of team members’ account workmanship and performance to ensure compliance with all policies and regulations including administering regular performance reviews Assume responsibilities for collection escalations, proper follow up by the team members Administers proper recognition, performance plans and disciplinary action, in accordance with company policy and procedures Ability to work independently with minimal supervision and as part of a team effort with solid relationship skills. Proven ability to work with cross-functional teams. Display highest level of integrity when dealing with customers/employees and processes Qualification Requirements Educational Requirement – Preferably a Graduate or above Relevant Experience - 2-3 Years (Credit Card collection) BPO Experience – 3-4 Years (Third Party Collection experience, worked with delinquent accounts) 2 years of Work experience as Team Lead Supervisory experience preferred This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. INDJOBS
Please Note: English language proficiency is required for this role. This is a full-time , work from office role. This requires a U.S. schedule - India Night shift Compensation: INR ( LPA) Work Location: This is a Work from Office position and location is Bangalore at 3rd Floor, Block 12B, Pritech Park SEZ, Survey No.51-64/4, Bellandur, Village, Bldg 9A Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103 Build Your Future! Come join our thriving team as Team Leader, Operations! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the dialer operations. Why should you consider TSI (part of TSI family of companies)? Paid training Team-oriented work environment Growth opportunity Shift Allowance Comprehensive benefits package available: including medical insurance, paid time off and paid holidays! Transport facility (Depends on policy and shift) The Team Lead Assurant is responsible for ensuring that their team meets and exceeds the client standards for production and accuracy on a consistent basis. To monitor workflow and delegate work accordingly in order to meet the compliance requirements of the client. To be able to co-ordinate effectively with the floor leads for management of the overall team quality. To identify and mentor/coach non-performers in the team. To be able to ‘Pitch in’ to the team’s production as per situational demand. To take regular team huddle/meet to identify any communication gap/ process update requirements. To ensure that quality audits are reviewed and discussed with the team to ensure that the errors are not repeated. To formulate plans/ practices that enables the team to maximize their output in terms of productivity and accuracy. To positively respond to peak work volume/ pressure situations and have a motivating influence on the team. To track the process for workflow, tracking team performance, deployment of resources and capacity planning. To provide regular Feedback to the team members. Identifying new ideas in order to increase productivity in the team. Qualification Requirements Bachelor's Degree Required Minimum Years of Experience 2 years of Work experience as Team Lead Supervisory experience preferred This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. INDJOBS
Please Note: English language proficiency is required for this role. This is a full-time , work from office role. This requires a U.S. schedule - India Night shift. Work Location: This is a Work from Office position and location is Bangalore at: Block 12B, Pritech Park,3rd Floor, SEZ Survey No 51-64/4, Bellandur,Village. Bldg 9A Rd, Bengaluru –Karnataka 560103 Shift: Night Contact: Nirmala 911 301 5045 Pay: 4-9 LPA Build Your Future! Come join our thriving team as a Claims Resolution Specialist! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the RCM Healthcare arena. Why should you consider TSI (part of TSI family of companies)? Paid training Team-oriented work environment Growth opportunity Generous Incentive opportunity Comprehensive benefits package available: including medical insurance, paid time off and paid holidays! Transport facility (As per policy and shift) - Transportation provided Working 5 days/week TSI Healthcare specializes in revenue cycle management, offering tailored solutions for healthcare providers to address third-party insurance claims denials, manage underpayments, and optimize reimbursement processes. The Claim Resolution Specialist plays a versatile role in the claims workflow, tasked with submitting appeals to overturn denials and trigger payments or determining whether further action, such as additional appeals or account closure, is required. Specialists in this role may prioritize tasks based on claim complexity and workload, ensuring optimal productivity while maintaining compliance and accuracy. By efficiently processing high volumes of low-balance claims, the specialist ensures compliance, accuracy, and revenue recovery that supports client success. Effectively communicate expectations, consequences, changes, policies, and procedures. Supervise, mentor, and evaluate the performance of revenue cycle staff, including billers, coders, and collectors. Provide ongoing feedback to employees regarding quality, performance, and improvement opportunities. Conduct regular team meetings, provide training, and foster a positive work environment that encourages professional development and team collaboration. Present, promote, and support all new initiatives. Accurately project and achieve daily, weekly, and monthly revenue goals. Accountable for all decisions, actions and directives with respect to job responsibilities. When requested, manage and track accounts closed by Client within established guidelines. When requested, conduct monthly audits to ensure that accounts have been executed in compliance with Client’s requirements. Oversee the daily operations of the revenue cycle, including billing, coding, claim submission, payment posting, and collections. Ensure all claims are processed efficiently and in compliance with payer requirements, and that denials are addressed promptly. Maintain up-to-date knowledge of healthcare regulations, payer requirements, industry best practices, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties, including HIPAA. Knowledge, understanding, and compliance with TSI policies and procedures. Participation in Company Programs; must meet minimum performance standards. Responsible for respective department’s overall performance and for motivating team to exceed department goals and objectives. Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination. Provide insights and recommendations to senior management to drive decision-making and improve financial outcomes. Follow up in a timely manner to ensure customer satisfaction. Prepare and analyze regular financial reports to monitor the performance of the revenue cycle, including metrics such as days in accounts receivable (AR), denial rates, and collection rates. Perform other duties as assigned by management. Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred. 3 years of previous healthcare revenue cycle management, with at least 1-2 years in a supervisory or leadership role. Working knowledge of Microsoft Excel and Word. Strong knowledge of medical billing and coding, healthcare regulations, and payer requirements. Excellent leadership, communication, and problem-solving skills. Proficiency in healthcare billing software and electronic health records (EHR) systems. Strong work ethic that exhibits high ethical and moral standards Certified Revenue Cycle Representative (CRCR), Certified Professional Coder (CPC), or similar certification preferred. Ability to supervise and effectively train staff members Must be able to communicate effectively, manage time effectively to ensure production standards are always maintained This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws INDJOBS
Please Note: English language proficiency is required for this role. This is a full-time , work from office role. This requires a U.S. schedule - India Night shift MEGA JOB FAIR WALK IN AT VASHI OFFICE Walk In Interviews: Monday to Friday 4:30 PM to 6:30PM MIST Address : Transworld Systems Inc. Block 12B, Pritech Park,3rd Floor, SEZ Survey No 51-64/4, Bellandur,Village. Bldg 9A Rd, Bengaluru –Karnataka 560103 TSI Recruitment: Kindly carry your Updated resume and Photo ID proof. Meet : HR – Shruti Contact: Nirmala 911 301 5045 After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Work Location: This is a Work from Office position and location is Bangalore at 3rd Floor, Block 12B, Pritech Park SEZ, Survey No.51-64/4, Bellandur, Village, Bldg 9A Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103 Upon submitting your job application, you may contact our Talent Acquisition team regarding questions by utilizing the following resources: Email Us: mumrecruitment@tsico.com Build Your Future! We are seeking a dedicated and detail-oriented Email Process Specialist to oversee and optimize our email communication processes. This role will focus on ensuring timely, accurate, and professional email responses for customer inquiries. The ideal candidate will have strong organizational skills, excellent written communication, and the ability to work efficiently in a fast-paced environment. Why should you consider TSI (part of TSI family of companies)? Paid training Team-oriented work environment Growth opportunity Generous Incentive opportunity Comprehensive benefits package available: including medical insurance/ ESIC, paid time off and paid holidays! Transport facility (Depends on policy and shift) - Transportation provided Incentives Working 5 days/week In This Role, You Will: Email Management & Optimization : Oversee the flow of incoming and answering the emails to the customer, ensuring all inquiries are addressed promptly and in line with company standards. Process Development (Optional) : Create and improve email-handling processes to increase efficiency and reduce response times. Quality: Ensuring all email responses are clear, accurate, and meet the company’s tone, Quality and branding guidelines. Reporting & Metrics : Track key metrics such as response time, customer satisfaction. Collaboration : Working closely with the team in meeting the team’s SLA’s Continuous Improvement : Suggest and implement process improvements based on feedback. Ideal Candidate Qualifications: Education : 10+2+3 – Any degree completed Experience : At least 1 to 3 years of experience in an email-focused role (e.g., customer support) Strong familiarity with email management Skills : Exceptional written and verbal communication skills. Strong organizational and multitasking abilities. Knowledge of email marketing best practices and tools. Ability to analyze and improve processes. Basic troubleshooting and technical skills related to email systems. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. INDJOBS
Please Note: English language proficiency is required for this role. This is a full-time , work from office role. This requires a U.S. schedule - India Night shift. Work Location: This is a Work from Office position and location is Bangalore at: Block 12B, Pritech Park,3rd Floor, SEZ Survey No 51-64/4, Bellandur,Village. Bldg 9A Rd, Bengaluru –Karnataka 560103 Shift: Night Contact: Nirmala 911 301 5045 Pay: ₹20,000.00 - ₹35,000.00 per month plus incentives Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the Collections arena. Why should you consider TSI (part of TSI family of companies)? Paid training Team-oriented work environment Growth opportunity Generous Incentive opportunity Comprehensive benefits package available: including medical insurance, paid time off and paid holidays! Transport facility (As per policy and shift) - Transportation provided Working 5 days/week In This Role, You Will: Contact debtors to discuss overdue accounts and negotiate payment options. Handle inbound calls from debtors and provide payment solutions. Explain payment plans and the importance of timely payments. Update account notes accurately and adjust statuses per guidelines. Research and resolve disputed balances. Review accounts to be recommended for closure and assists in report preparation. Adhering to all applicable laws and regulations related to debt collection. Participate in team meetings and suggest process improvements. Ensure compliance with debt collection laws and regulations. All other duties as assigned. Ideal Candidate Qualifications: Strong English skills (written & verbal). International credit card collections, sales, or retention experience is a plus. Candidates with prior international customer service experience will also be considered for this role Must follow a set schedule, including breaks and lunches. Strong communication, negotiation, and active listening skills. Proficient in computer navigation. Experience with automated dialers preferred. HSC or 10+ 2 -Diploma / Graduation required Knowledge of FDCPA and collection laws preferred. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. INDJOBS