Call Agent

The role of Call Agent in Lucknow involves full-time on-site responsibilities. As a Call Agent, you will be tasked with answering incoming calls, addressing customer inquiries, providing product details, resolving issues, and ensuring utmost customer satisfaction. Your daily duties will include managing a large number of calls, documenting customer interactions accurately, and conducting necessary follow-ups. Collaboration with team members and departments is essential to deliver seamless customer service. To excel in this role, you should possess excellent verbal communication skills, active listening abilities, and proficiency in resolving customer inquiries efficiently. Experience in handling high call volumes, maintaining precise records, and utilizing computer systems and office software is crucial. Strong problem-solving capabilities, attention to detail, and the capacity to work both independently and collaboratively are required. Prior experience in customer service or call center operations would be beneficial. A high school diploma or equivalent is necessary, with additional qualifications in customer service considered advantageous.,