You will be joining Darubrahma Automation Robotics Pvt. Ltd., a company dedicated to revolutionizing agricultural practices through innovative drone technology. As a Call Agent based in Bhubaneswar, your primary responsibilities will include managing both inbound and outbound calls, addressing customer inquiries, providing detailed product information, resolving issues efficiently, and ensuring high levels of customer satisfaction. To excel in this role, you must possess excellent verbal communication skills in both Odia and Hindi, along with a talent for active listening. Proficiency in customer service practices and adept problem-solving abilities are crucial for success. You will collaborate closely with team members to uphold communication protocols and enhance overall service efficiency. The ideal candidate should thrive in a team-oriented environment, demonstrate a commitment to working full-time on-site in Bhubaneswar, and preferably have prior experience in a call center or customer service role. By maintaining meticulous records of customer interactions and consistently delivering exceptional service, you will contribute to our mission of helping farmers and agronomists achieve greater efficiency and sustainability in their fields.,
Company Description At Darubrahma Automation Robotics Pvt. Ltd., we lead innovation in agricultural drones, using cutting-edge technology to improve farming practices. As a drone components manufacturer and service provider, we support farmers and agronomists in achieving higher efficiency, sustainability, and productivity in their agricultural endeavors. Role Description This is a full-time, on-site role located in Bhubaneswar for a sales manager. The Sales Manager will be responsible for developing and implementing sales strategies, managing a sales team, identifying and pursuing new business opportunities, and building strong relationships with clients. Other responsibilities include preparing sales reports, forecasting sales performance, and ensuring customer satisfaction through effective communication and support. Qualifications Should be able to travel to different districts in Odisha Proven experience in sales management, developing and implementing sales strategies Excellent communication skills particularly in Odia and HIndi Knowledge and experience with agricultural technology or drone technology is a plus Previous experience in sales is preferred. But open to newcomers too Having a 2-wheeler is a must
Role Overview: As a Call Agent at Darubrahma Automation Robotics Pvt. Ltd., your primary responsibility will be to handle inbound and outbound calls in Bhubaneswar. You will play a crucial role in addressing customer inquiries, providing product information, resolving issues, and ensuring customer satisfaction. It is essential for you to maintain detailed records of customer interactions, follow communication protocols, and collaborate with team members to enhance service efficiency. Key Responsibilities: - Handle inbound and outbound calls efficiently - Address customer inquiries and provide accurate product information - Resolve customer issues and ensure high levels of customer satisfaction - Maintain detailed records of customer interactions - Follow communication protocols effectively - Collaborate with team members to improve service efficiency Qualification Required: - Excellent verbal communication skills in Odia and Hindi - Active listening skills - Proficiency in customer service practices and problem-solving - Ability to work effectively in a team environment - Availability to work full-time and on-site in Bhubaneswar - Previous experience in a call center or customer service role is an advantage Role Overview: As a Call Agent at Darubrahma Automation Robotics Pvt. Ltd., your primary responsibility will be to handle inbound and outbound calls in Bhubaneswar. You will play a crucial role in addressing customer inquiries, providing product information, resolving issues, and ensuring customer satisfaction. It is essential for you to maintain detailed records of customer interactions, follow communication protocols, and collaborate with team members to enhance service efficiency. Key Responsibilities: - Handle inbound and outbound calls efficiently - Address customer inquiries and provide accurate product information - Resolve customer issues and ensure high levels of customer satisfaction - Maintain detailed records of customer interactions - Follow communication protocols effectively - Collaborate with team members to improve service efficiency Qualification Required: - Excellent verbal communication skills in Odia and Hindi - Active listening skills - Proficiency in customer service practices and problem-solving - Ability to work effectively in a team environment - Availability to work full-time and on-site in Bhubaneswar - Previous experience in a call center or customer service role is an advantage