Call Agent

Role Overview: As a Call Agent at Darubrahma Automation Robotics Pvt. Ltd., your primary responsibility will be to handle inbound and outbound calls in Bhubaneswar. You will play a crucial role in addressing customer inquiries, providing product information, resolving issues, and ensuring customer satisfaction. It is essential for you to maintain detailed records of customer interactions, follow communication protocols, and collaborate with team members to enhance service efficiency. Key Responsibilities: - Handle inbound and outbound calls efficiently - Address customer inquiries and provide accurate product information - Resolve customer issues and ensure high levels of customer satisfaction - Maintain detailed records of customer interactions - Follow communication protocols effectively - Collaborate with team members to improve service efficiency Qualification Required: - Excellent verbal communication skills in Odia and Hindi - Active listening skills - Proficiency in customer service practices and problem-solving - Ability to work effectively in a team environment - Availability to work full-time and on-site in Bhubaneswar - Previous experience in a call center or customer service role is an advantage Role Overview: As a Call Agent at Darubrahma Automation Robotics Pvt. Ltd., your primary responsibility will be to handle inbound and outbound calls in Bhubaneswar. You will play a crucial role in addressing customer inquiries, providing product information, resolving issues, and ensuring customer satisfaction. It is essential for you to maintain detailed records of customer interactions, follow communication protocols, and collaborate with team members to enhance service efficiency. Key Responsibilities: - Handle inbound and outbound calls efficiently - Address customer inquiries and provide accurate product information - Resolve customer issues and ensure high levels of customer satisfaction - Maintain detailed records of customer interactions - Follow communication protocols effectively - Collaborate with team members to improve service efficiency Qualification Required: - Excellent verbal communication skills in Odia and Hindi - Active listening skills - Proficiency in customer service practices and problem-solving - Ability to work effectively in a team environment - Availability to work full-time and on-site in Bhubaneswar - Previous experience in a call center or customer service role is an advantage