Company: Citizens Alliance Pvt Ltd Location: Kolkata (On-site) Job Type: Full-time About Us: Citizens Alliance Pvt Ltd is seeking a skilled Content Writer to join our team. We're looking for a talented individual who can create high-quality content in both Bengali and English. Job Description: - Write engaging and informative content for various mediums, including websites, blogs, and social media - Develop content strategies and plans to meet business objectives - Conduct research to stay up-to-date on industry trends and topics - Collaborate with editors, designers, and other stakeholders to produce high-quality content - Edit and proofread content to ensure accuracy and consistency Requirements: - Bachelor's degree in English, Journalism, Bengali, or related field - Proficiency in both Bengali and English languages (written and verbal) - 1-2 years of experience in content writing, preferably in a similar industry - Strong portfolio showcasing writing samples in both Bengali and English - Excellent research and writing skills - Ability to adapt tone and style to different audiences and formats - Familiarity with content management systems (CMS) and blogging platforms Job Type: Permanent Language: Hindi (Preferred) English (Preferred) Work Location: In person
Company: Citizens Alliance Pvt Ltd Location: Kolkata (On Site) Job Type: Full-time About Us: Citizens Alliance Pvt Ltd is a leading [industry/sector] company seeking a creative and skilled Graphic Designer with video editing expertise to join our team. We're looking for a talented individual who can create visually stunning graphics and videos. Job Description: - Design and develop visual elements for various mediums, including websites, social media, and marketing materials - Create engaging and informative videos for promotional and educational purposes - Edit and finalize video content to meet business objectives - Collaborate with the design and marketing team to produce high-quality visual content - Stay up-to-date with design trends and technologies Requirements: - Bachelor's degree in Graphic Design, Visual Arts, or related field - 1-2 years of experience in graphic design and video editing - Proficiency in design software (Adobe Creative Suite, particularly Photoshop, Illustrator, and Premiere Pro) - Strong portfolio showcasing design and video editing work - Excellent creativity and attention to detail - Ability to work under deadlines and manage multiple projects Job Type: Permanent Work Location: In person
Company: Citizens Alliance Pvt Ltd Location: Kolkata (On-site) Job Type: Full-time About Us: Citizens Alliance Pvt Ltd is seeking a skilled Content Writer to join our team. We're looking for a talented individual who can create high-quality content in both Bengali and English. Job Description: - Write engaging and informative content for various mediums, including websites, blogs, and social media - Develop content strategies and plans to meet business objectives - Conduct research to stay up-to-date on industry trends and topics - Collaborate with editors, designers, and other stakeholders to produce high-quality content - Edit and proofread content to ensure accuracy and consistency Requirements: - Bachelor's degree in English, Journalism, Bengali, or related field - Proficiency in both Bengali and English languages (written and verbal) - 1-2 years of experience in content writing, preferably in a similar industry - Strong portfolio showcasing writing samples in both Bengali and English - Excellent research and writing skills - Ability to adapt tone and style to different audiences and formats - Familiarity with content management systems (CMS) and blogging platforms Job Type: Permanent Language: Hindi (Preferred) English (Preferred) Work Location: In person
Company: Citizens Alliance Pvt Ltd Location: Kolkata (On Site) Job Type: Full-time About Us: Citizens Alliance Pvt Ltd is a leading [industry/sector] company seeking a creative and skilled Graphic Designer with video editing expertise to join our team. We're looking for a talented individual who can create visually stunning graphics and videos. Job Description: - Design and develop visual elements for various mediums, including websites, social media, and marketing materials - Create engaging and informative videos for promotional and educational purposes - Edit and finalize video content to meet business objectives - Collaborate with the design and marketing team to produce high-quality visual content - Stay up-to-date with design trends and technologies Requirements: - Bachelor's degree in Graphic Design, Visual Arts, or related field - 1-2 years of experience in graphic design and video editing - Proficiency in design software (Adobe Creative Suite, particularly Photoshop, Illustrator, and Premiere Pro) - Strong portfolio showcasing design and video editing work - Excellent creativity and attention to detail - Ability to work under deadlines and manage multiple projects Job Type: Permanent Work Location: In person
A Quality Analyst is responsible for ensuring that the service and processes of an organization meet specified Quality standards. Age Limit: 18 -30 years Minimum Qualification Criteria:- 1. Graduate 2. Should be flexible to work in General Shift Desirable Qualifications :- 1. Excellent Communication skills in Bengali (Written/Verbal) is the foremost priority. 2. Prior experience in BPO voice process. 3. Fair writing and communication skill in English JOB Description For Quality Analyst :- 1. Developing and implementing Quality Control Procedures 2. Auditing of calls and complete analysis of service requests. 3. Sharing One-O-One Feedback with agents based on audits. 4. Works with team to develop the overall process improvement strategy and quality plan. 5. Highlighting issues as per the quality parameters. 6. Sharing daily reports and Quality Scores with the team. 7. Participating in internal external calibration sessions with Quality/Operations. 8. Requirements for this role include a strong attention to details, experience with Quality control methodologies and excellent analytical and problem-solving skill. Joining Immediately is Preferred. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Schedule: Day shift Ability to commute/relocate: Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: total work: 2 years (Preferred)
A Quality Analyst is responsible for ensuring that the service and processes of an organization meet specified Quality standards. Age Limit: 18 -30 years Minimum Qualification Criteria:- 1. Graduate 2. Should be flexible to work in General Shift Desirable Qualifications :- 1. Excellent Communication skills in Bengali (Written/Verbal) is the foremost priority. 2. Prior experience in BPO voice process. 3. Fair writing and communication skill in English JOB Description For Quality Analyst :- 1. Developing and implementing Quality Control Procedures 2. Auditing of calls and complete analysis of service requests. 3. Sharing One-O-One Feedback with agents based on audits. 4. Works with team to develop the overall process improvement strategy and quality plan. 5. Highlighting issues as per the quality parameters. 6. Sharing daily reports and Quality Scores with the team. 7. Participating in internal external calibration sessions with Quality/Operations. 8. Requirements for this role include a strong attention to details, experience with Quality control methodologies and excellent analytical and problem-solving skill. Joining Immediately is Preferred. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Schedule: Day shift Ability to commute/relocate: Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: total work: 2 years (Preferred)
Job Title: Hardware and Networking Engineer Job Location : Kolkata (On Site) Salary: As Per Industry Standards Job Summary: We are seeking a skilled and motivated Hardware and Networking Engineer to manage, maintain, and support the company’s IT infrastructure, including computer systems, servers, networks, and hardware components. The ideal candidate will be responsible for troubleshooting hardware and network issues, implementing upgrades, and ensuring smooth day-to-day IT operations. Key Responsibilities: Hardware Support: Install, configure, and maintain desktop computers, laptops, printers, and other peripherals. Diagnose and troubleshoot hardware failures and coordinate repairs or replacements. Perform system upgrades and manage hardware inventory. Networking: Set up and maintain LAN, wireless networks, P2P, switches, and Routers Configure and troubleshoot network devices including Patch Pannel, Switch, firewalls. Monitor network performance and ensure network security. Knowledge and experience on PRI line, Lease line and Broadband configuration Server & Systems Administration: Support Windows/Linux servers including user access, file sharing, and backup systems. Workgroup Network and Domain network, IP, DNS, DHCP, RDP configurations. Perform regular maintenance and patching of systems. User Support: Provide technical assistance to end-users for hardware, network, and system issues. Maintain helpdesk ticketing system and respond to incidents within SLAs. · Dialer Management: o Configure, monitor, and maintain outbound/inbound dialer systems (Predictive, Progressive, Preview modes). o Build and manage campaigns, call strategies, and agent skill groups. o Implement lead imports, filter strategies, and dialing rules based on business needs. · Performance Optimization: o Monitor real-time dialer performance and agent productivity. o Adjust pacing, call routing, and dialing modes to improve efficiency. o Analyze call metrics (connect rates, abandonment rates, agent utilization) and recommend improvements. Required Skills & Qualifications: Diploma/Bachelor’s degree in Computer Science, IT, or related field. 2+ years of experience in hardware and networking roles. Good knowledge and experience on Computer hardware troubleshooting. Hands-on experience with routers, switches, firewalls, and Wi-Fi access points. Strong knowledge of Windows/Linux OS, system imaging, and backup tools. Familiarity with cabling standards and structured networking. Basic knowledge of Dialer, Call center, BPO Good communication and documentation skills. Good team player. Preferred Certifications (Optional but Beneficial): CompTIA A+ CompTIA Network+ CCNA (Cisco Certified Network Associate) Microsoft MCSA/MCSA Job Type: Full-time Work Location: In person
Company Description Our aims to create sustainable impact at scale by improving last-mile delivery and enhancing community engagement in governance. We are dedicated to fostering transparency and efficiency in local administration. By championing innovative solutions, Citizens Alliance endeavors to build stronger, more connected communities. Join us as we work together to create meaningful changes in society. Role Description This is a full-time on-site role for a Hardware Networking Engineer located in Kolkata. The Hardware Networking Engineer will be responsible for network administration, designing and implementing network solutions, troubleshooting network issues, and ensuring network security. Day-to-day tasks include configuring and maintaining network infrastructure, monitoring network performance, and collaborating with other IT professionals to optimize network operations. Qualifications Network Administration and Network Engineering skills Experience in Troubleshooting and Network Security Proficiency in Network Design and implementation Strong analytical and problem-solving abilities Excellent communication and collaboration skills Relevant certifications such as CCNA, CCNP, or equivalent are a plus Bachelor's degree in Computer Science, Information Technology, or a related field Computer hardware troubleshooting skill is must. ********************************** If interested call 700309171
A Quality Analyst is responsible for ensuring that the service and processes of an organization meet specified Quality standards. You will be developing and implementing Quality Control Procedures, auditing calls, and conducting complete analysis of service requests. Providing One-O-One Feedback with agents based on audits, you will work with the team to develop the overall process improvement strategy and quality plan. Highlighting issues as per the quality parameters and sharing daily reports and Quality Scores with the team will be part of your responsibilities. You will also participate in internal and external calibration sessions with Quality/Operations to ensure quality standards are met. The ideal candidate for this role should have excellent communication skills in Bengali (both written and verbal) as a foremost priority. Prior experience in BPO voice process and fair writing and communication skills in English are desirable qualifications. Requirements for this role include a strong attention to detail, experience with Quality control methodologies, and excellent analytical and problem-solving skills. This is a Full-time job with a day shift schedule. The preferred age limit for this position is between 18 to 30 years. The minimum qualification criteria include being a Graduate and flexible to work in the General Shift. Joining immediately is preferred. The job location is Kolkata, West Bengal, so reliable commute or planning to relocate before starting work is required. A total of 2 years of work experience is preferred for this role. Bachelor's degree is preferred for education qualification.,