Cafe Operations Manager

Job Brief
We are looking for a Café Store Manager to oversee daily operations, lead with a servant-leadership approach, and ensure an excellent customer experience. The role involves managing staff, maintaining service and cleanliness standards, monitoring finances, and ensuring compliance with policies and health regulations.

Key Responsibilities

• Lead by example, support company values, and foster a positive team culture.
• Manage daily café operations including opening/closing, cash handling, and vendor coordination.
• Recruit, train, schedule, and supervise staff, providing coaching and support.
• Deliver outstanding customer service, handle complaints, and build customer loyalty.
• Monitor inventory levels and order supplies as needed.
• Track and analyze daily sales, expenses, and payroll using Google Sheets and advanced Excel.
• Ensure cleanliness, hygiene, and compliance with health and safety standards.
• Maintains a quality of excellence as outlined by the “8th Day Way.”

Requirements and Skills

• Proven experience as a Café Manager, Store Manager, or similar hospitality role.
• Excellent communication and interpersonal skills
• Hands-on experience with coffee machines and café operations is preferable.
• Strong leadership, team management, and communication skills.
• Servant-leadership mindset with a customer-first attitude.
• Proficiency in Google Sheets and advanced Excel.
• Good math and financial management skills.
• Flexible availability, including weekends and holidays.
• High school diploma required; certification in Business Administration or Hospitality is a plus.
• Passion for coffee and creating memorable customer experiences.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment
• Paid sick time
• Paid time off

Work Location: In person