Cafe Manager - Bombay Sweet Shop

THE ROLE

Bombay Sweet Shop

To make this happen, we need a passionate, organized, and energetic leader who can manage operations with precision and inspire a team to deliver the very best every day.

WHO YOU ARE

You’re not just a manager—you’re the heart of the café. You thrive in a fast-paced environment, bringing both structure and excitement to your daily work. You have a sharp eye for detail, a proactive attitude, and a knack for solving problems on the fly. With at least 2 years of experience in a café or restaurant environment, you know how to manage a team, keep everything organized, and ensure each guest has a memorable experience.

You’re a natural leader with exceptional communication skills, able to motivate your team while delivering outstanding service. You’re also comfortable with POS systems, managing inventory, and handling all the operational details that make a café run smoothly. If you’re passionate about hospitality and enjoy working in a collaborative, high-energy setting, we’d love to have you on board.

YOUR TEAM

WHO YOU WILL REPORT TO

YOU WILL BE RESPONSIBLE FOR

• Team Leadership: Supervise and support the café team, ensuring high standards of service, smooth operations, and well-trained staff.
  
• Operational Excellence: Oversee café operations, manage stock levels, place supplier orders, and ensure the space is clean, organized, and ready for daily service.
  
• Customer Experience: Lead by example in providing exceptional customer service, handle inquiries or complaints, and ensure every guest has a memorable visit.
  
• Financial Management: Maintain accurate records of daily, weekly, and monthly revenues and expenses.
  
• Menu Innovation: Experiment with seasonal menus and beverages, creating new offerings that reflect customer preferences and trends.
  
• Health & Safety Compliance: Ensure all operations adhere to health, safety, and hygiene SOPs.
  
• Collaboration: Work with the Head of Operations to streamline processes, improve service, and develop long-term relationships with customers and suppliers.
  

SKILLS & EXPERIENCE

• At least 2 years of experience in a fast-paced café or restaurant environment, with a focus on customer service and operations.
  
• A strong team leader who can manage, train, and motivate a diverse group of people.
  
• Proactive, organized, and able to handle multiple tasks simultaneously.
  
• Excellent communication skills in English, with a solid understanding of POS systems.
  
• Ability to work flexible shifts as required by the café's operating hours.
  
• Pre-opening experience is a bonus but not essential.
  

WHAT YOU’LL GET

• Career Growth: Be part of an innovative, passionate team that’s redefining the future of mithai and hospitality in India.
  
• Supportive Team: Work in an environment that fosters teamwork, development, and exceptional experiences.
  
• Competitive Salary: Receive compensation that reflects your expertise, dedication, and potential for career advancement.
  

At Bombay Sweet Shop, we’re creating more than just delicious mithai; we’re crafting a memorable experience for every guest. If you're ready to take charge of a vibrant café and be part of something extraordinary, we want to hear from you!