Business Support Services Specialist

Role & responsibilities:

Business Support Services Specialist

This is achieved by:

Duties and responsibilities

Talent Care: 80%

• Handle, redirect, or escalate inbound talent communication via phone call, texting, and emails
• Support talent through a digital journey by assisting talent with profile creation / modification and onboarding steps
• Encourage candidates to self select and match to jobs presented to them
• Execute outbound communication to talent in onboarding stages for high priority or supply challenged markets nudging them to complete required steps for hiring and ready to select jobs
• Execute outbound recruiting communication to existing talent pool regarding unfilled opportunities and solicit referrals
• Validate talent skills

Administrative: 20%

• Document all activity and communication in Randstad Front office systems (service desktop).
• Participate and prepare for 1 on 1s with your leader, huddle, meetings, and quality audits
• Execute the Randstad operation model as a best practice and contribute to the overall productivity of Operational Talent Solutions

Work Experience

• 3+ minimum of business experience dealing with client or customer communication
• 4+years of demonstrated success in recruiting, customers services, or sales preferred

Knowledge, Skills, and Abilities

• Excellent oral and written communication skills in English and Spanish
• Proficient and diverse technical skills for performing specific tasks and data accuracy
• Experience in multitasking, prioritizing work, and effective time management skills
• Agility to adjust to the flux and flow of a high volume and high pressure environment
• Problem analysis and problem-solving skills with good judgment to determine appropriate solution and make decisions quickly
• Ability to adapt quickly to changes in procedures, products, or systems to ensure up-to-date knowledge and effective service delivery.
• Ability to maintain a sense of urgency and high energy level throughout the shift to meet productivity goals.

Shift/Training Shift

• 6.30 pm to 3:30 Am IST

Education Qualifications (Required and Preferred):

• Bachelors Degree
• Nights Shifts- IST

shahana.kawal@randstadusa.com