Business Relation Executive

Key Responsibilities

• Client Engagement & Relationship Management
• Serving as the primary contact for key clients, ensuring satisfaction and loyalty.
• Develop a deep understanding of the client's business challenges and align them with our IT services and solutions.
• Conduct regular business reviews with clients to present performance metrics and identify new opportunities.

Sales & Revenue Growth

• Identify and capitalize on upselling and cross-selling opportunities within existing accounts.
• Collaborate with the sales and technical teams to develop proposals and close high-value deals.
• Achieve quarterly and annual revenue targets while ensuring a high ROI for clients.

Market Intelligence & Solution Alignment

• Stay updated on industry trends, competitor activities, and technological advancements.
• Actively contribute to the development of tailored IT solutions, including cloud services, cybersecurity, and enterprise applications.

Collaboration with Internal Teams

• Work closely with the technical delivery, product development, and customer success teams to ensure seamless service delivery.
• Communicate client needs effectively to internal stakeholders to refine and enhance offerings.

Strategic Planning

• Develop strategic account plans for key clients to ensure long-term success.
• Provide actionable insights to leadership based on client feedback and market trend

Interview Checklist: Business Relationship Executive

1. Client Engagement & Relationship Management

• Can they describe past experience managing key client relationships?
• Have they conducted regular client check-ins or business reviews?
• Can they demonstrate understanding of how to align services with client business challenges?
• Do they show strong communication and interpersonal skills?
• Can they share examples of building long-term client loyalty?

2. Sales & Revenue Growth

• Have they identified upsell or cross-sell opportunities in past roles?
• Can they walk through a time they helped close a high-value deal?
• Do they have experience working with sales and technical teams collaboratively?
• Have they met or exceeded revenue targets in previous roles?
• Do they understand the balance between revenue generation and client ROI?
  

3. Market Intelligence & Solution Alignment

• Are they familiar with industry trends and competitive landscape?
• Can they give an example of tailoring a solution based on market intelligence?
• Do they have a grasp of current IT service offerings like cloud, cybersecurity, or enterprise software?
• Have they contributed to solution development or refinement in the past?

4. Collaboration with Internal Teams

• Can they describe a time they worked closely with delivery or product teams?
• How do they ensure client feedback is clearly communicated internally?
• Are they team-oriented with strong coordination skills?
• Do they take initiative to solve service delivery issues proactively?

5. Strategic Planning

• Have they created or contributed to strategic account plans?
• Can they share examples of influencing company direction based on client or market feedback?
• Are they capable of thinking both tactically (short-term) and strategically (long-term)?
• Do they use data/metrics in planning or reporting?

6. General & Soft Skills

• Strong verbal and written communication?
• Confident, articulate, and executive presence?
• Adaptability and problem-solving mindset?
• Self-driven and goal-oriented?
• Evidence of emotional intelligence and relationship building?

7. Culture & Role Fit

• Do they align with the companys values and mission?
• Are they enthusiastic about the opportunity and challenges of the role?
• Are they comfortable in a client-facing, fast-paced IT services environment?