Business Operations Associate

Job Description

We're Hiring! Business Operations Associate Location: Bangalore (In-office) | Type: Full-time Role Overview: As a Business Operations Associate at Kalakar, you will play a key role in ensuring smooth daily operations across customer support, order fulfillment, and inventory management. This is an exciting opportunity for a detail-oriented and proactive individual who thrives on structure, clear communication, and the satisfaction of delivering exceptional customer experiences. You’ll be a part of the Operations team and work directly with the founder, gaining deep exposure to the backend of a growing D2C brand. Key Responsibility Areas: 1. Customer Support & Order Fulfillment Call and confirm all orders placed on Kalakar’s website Maintain and regularly update the master order tracker Provide timely order details to the packaging team Schedule shipments and coordinate with logistics partners Track all active order statuses daily, and resolve any delays or escalations Respond to customer queries through phone, WhatsApp, and email within defined timelines 2. Inventory Management Regularly update the master stock tracker Monitor inventory levels and flag potential stock shortages in advance Liaise with key suppliers to ensure timely restocking of inventory What You'll Learn: Gain end-to-end exposure to D2C operations, from order processing to last-mile delivery Build hands-on expertise in customer support and logistics coordination Learn inventory tracking, demand forecasting, and vendor management Work directly with the founder, who brings 10+ years of experience across A-list consumer internet, retail, and B2B brands Who We're Looking For: A Graduate from any discipline Strong verbal and written communication skills in English and Hindi Proficiency in basic Excel/Google Sheets skills Highly organized with attention to detail and the ability to multitask Prior experience in e-commerce, operations, or customer service is a plus, but not mandatory About Us: Kalakar India is a purpose-driven brand that celebrates timeless Indian artistry and the artisans behind it. We curate a unique collection of handcrafted products that blend ancient craft traditions with modern aesthetics. At Kalakar, we’re committed to sustainability, supporting artisan communities, and bringing customers closer to the stories and magic of Indian craftsmanship. If you're someone who thrives on ownership, cares about quality, and wants to be part of a meaningful brand story, this is your chance. Come grow with us! Show more Show less