Business Interlock Manager

Skill required: Talent Development - Learning Operations

Designation: Business Interlock Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years
About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? The Business Interlock Manager partners with client stakeholders on the training needs analysis process, builds conceptual designs, provides learning solutions, and guides the LEDD Operations team to execute the design. The Business Interlock is responsible for the overall design of learning interventions and is also responsible for managing the overall development pipeline. The Business Interlock directly supports and has overall accountability for execution of projects and Academies according to design, process, quality, budget, and milestone standards.Talent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system.

What are we looking for? Written and verbal communicationEducation oBachelors Degree in Instructional Design, Cognitive Psychology, Communications, Organizational Development, or equivalent experience.Work Experience o12+ years of learning strategy and advisory experience (requirement gathering and solutioning) o12+ years of client/stakeholder relationship management experience Critical ThinkingProblem ManagementoClient/stakeholder relationship management oBusiness acumen and appreciation of strategic intentoLearning needs analysis oLearning solution planning oLearning delivery experienceoLearning program and project management oPractical understanding of types of learning solutions and architectures available, and when they are best usedoGood knowledge of instructional design principles and product typesoStrong program/project management skills with a proven record in executionoAble to work independently across a broad range of activitiesoStrong written and oral communication skills including:?Ability to facilitate Client SME and Sponsor discussions to set expectations, and to ensure appropriate involvement?Good presentation skillsoProficiency in Microsoft Office (Word, PowerPoint, Excel, and MS Project) oAbility to network and build positive relationships with client, business stakeholders, vendors and Accenture teamsPreferredoExperience in learning and talent strategy developmentoAwareness of current trends in learning including AI, VR, Storytelling etc.oWorking knowledge of accessibility principles and guidelinesoExposure to learning measurement and analysis

Roles and Responsibilities: oEvaluate inputs for the learning strategy (including leveraging of talent roadmaps and other talent management tools to support learning plans and the business area s broader talent strategy) oDevelop a point of view on the learning strategyoOversee the design of the learning strategy framework for the capability/ specialization, showing how learners will progress across proficiency levelsCurriculum/Learning Solution PlanningoProactively understand the clients business drivers, needs, and prioritiesoRecommend the potential learning approach/program/solutionsoCurate learning assets identified for the curriculum/solution Document learning requirements in a Preliminary Learning Brief (PLB) and/or summary deckoReview and map project source content, identifying any gapsoDraft the initial scope/budget for the solutionoGenerate and negotiate options, as neededoOversee the maintenance of existing curriculum to ensure continued relevance to target audience, skills, proficiency levelPipeline/Demand PlanningoPartner with the client on 90-day learning planning; documenting priorities, scope, and timelinesoConnect with the client to review the pipeline weekly/monthly/quarterly oProject the spend and staffing requirementsStakeholder ManagementoDevelop and maintain strong working relationships with key stakeholdersoGuide the client along the design-deploy-delivery journeyoConnect actively with the client to identify and solve for pain points oAnalyze & present metrics to drive data-based decision makingOperations ManagementoPlan and facilitate project calls to align the Client on goals, deliverables, timelines, and dependenciesoDefine and assess effectiveness of the learning program/soLead weekly status meetings, and provide guidance to address risks and issueso Provide inputs to quarterly and annual Client budget developmentoPartner with the Operations Lead on staff planning, recruitment, onboarding work assignments and team engagementoContinually focus on value-added activities and process improvementLearning value metrics and evaluation strategyoDetermine Relevant Key Performance Indicators (KPIs)oAlign metrics with Business Outcomes, ensure metrics reflect business impactsoDesign a Structured Evaluation Framework for assessing learning effectivenessoDetermine Data Collection Methods, decide how to gather data through surveys, assessments, performance reviewsoAnalyze, Interpret and Evaluate data to measure the impact of learning programsoReport findings to stakeholders and use data led insights for continuous improvement of the program
 Qualification 
Any Graduation