Business Execution Administrator

About this role:

Wells Fargo is seeking a...

In this role, you will:

• Support in implementation of initiatives related to operations and Business Execution across multiple lines of business
• Identify opportunities to improve processes and provide support to a variety of diverse support functions or operations
• Perform moderately complex cross organizational administrative, transactional, and operational tasks including policy or process changes, process improvements, and technology enhancement tasks
• Receive direction from supervisors
• Assist with the administration of Strategy and Execution programs, projects, or processes specific to the business
• Interact with colleagues of a specific line of business for the purpose of executing a variety of programs, services, and initiatives
• This role is to perform audit of the work completed by the Operations team members.
• He / She needs to possess good knowledge on the subject and have a keen eye for detail while performing the job responsibilities.
• He / She needs to be responsible for reviewing actions, transactions, documentation, processes, and programs to ensure quality standards are met, relevant controls are followed and executed, and deficiencies are identified and addressed.
• Besides performing audit, the team member is responsible to provide the root cause analysis of the errors marked for the trends to be looked at by the business partners.

Required Qualifications:

• 2+ years of Administrative Support, or Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications for Europe, Middle East & Africa only:

• Experience in Administrative Support, or Business Support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Responsibilities

• Performs a variety of Quality assurance operational tasks for the low to mid complex processes or functions
• Partner with operations to help identify, research, resolve and report all discrepancies related to quality findings
• Providing support to new joiners/existing team members on queries related to process
• Ability to innovate by simplify the process, eradicating waste and eliminating duplication of work
• Exercises some judgment within guidelines
• Ability to connect with LOB partners on conference calls/understand updates etc.
• The role of Quality Assurance Administrator is to perform audit of the work completed by the Operations team members.
• Performs a variety of Quality assurance operational tasks for the low to mid complex processes or functions.
• Partner with operations to help identify, research, resolve and report all discrepancies related to quality findings.
• He/She needs to possess good knowledge on the subject and have a keen eye for detail while performing the job responsibilities.
• Providing support to new joiners/existing team members on queries related to process.
• Besides performing audit, the team member is responsible to provide the root cause analysis of the errors marked for the trends to be looked at by the business partners.
• Duties may include assigning, receiving, and reviewing incoming work, contacting appropriate resources as needed, resolving complex customer/client requests using multiple resources and records.

Essential Qualifications

• University degree in Business or related discipline
• Mortgage industry experience preferred
• Experience of at least one year in Document Management
• Intermediate Microsoft Office skills
• Good analytical skills with eye to details
• Fluency in English and Strong communication skills both written and spoken

Desired Qualifications

• Quality-Oriented. Demonstrates high-level of attention to detail meeting deadlines Working knowledge in back office processing experience or its equivalent
• College graduate, preferably in Commerce
• Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
• Takes ownership for responsibilities.
• Recognizes and respects the strengths of others in the organization
• Can adapt to a changing environment and circumstances
• Exhibits a commitment to the company