Business Excellence Specialist

House of Shipping provides business consultancy and advisory services for Shipping & Logistics companies. House of Shipping's commitment to their customers begins with developing an understanding of their business fundamentals.

Currently House of Shipping is recruiting for Business Performance Specialist based out of Chennai/Mumbai.

Job Purpose:

The Business Excellence Assessor/Specialist leads comprehensive evaluations of organizations against established excellence frameworks, identifying performance gaps, promoting best practices, and guiding continuous improvement initiatives aligned with strategic objectives.

Roles & Responsibilities:

• Assessment Execution: Conduct thorough evaluations of organizational practices and performance through documentation review, stakeholder interviews, and site visits.
• Facilitation: Support entities in self-assessment and strategic improvement planning based on business excellence principles.
• Feedback & Reporting: Deliver structured, insight-driven reports with key observations outlining strengths and improvement opportunities.
• Stakeholder Engagement: Collaborate with leadership and cross-functional teams to understand strategic objectives and align improvement plans accordingly.
• Benchmarking: Analyze performance relative to industry standards, best practices, and best-in-class peers.

Education requirements

• Bachelors degree in Quality Management, Industrial Engineering, Management Science, or Business Administration (required)
• Master’s degree in Quality Management or Business Administration (preferred)

Language requirements

English (mandatory)

Background and experience

Competencies and skills

• Minimum two years' experience as an external business excellence assessor and/or internal IMS auditor (required)
• Experience as a jury member or assessor for a business excellence award body (ideal)
• Certified EFQM Assessor (preferred)
• Certified IMS Lead Auditor (preferred)
• Certified Balanced Scorecard Professional (ideal)
• Certified Change Management Professional (ideal)
• Certified Associate in Project Management (ideal)
• Strong analytical and critical thinking capabilities.
• In-depth knowledge of business excellence models (e.g., EFQM, Baldrige).
• Competent in conducting external assessments and audits.
• Effective communicator with strong report writing and storytelling presentation abilities.
• Maintains objectivity, professionalism, and confidentiality.
• Solid understanding and practical application of Balanced Scorecard (BSC) and/or Objectives and Key Results (OKRs).
• Proficient in strategic tools such as PESTLE and SWOT.
• Skilled in process modelling using BPMN notation.

  Role & responsibilities

Preferred candidate profile