The purpose of Process Excellence Manager role is to drive continuous improvement across the organization by analyzing, designing, and optimizing business processes. This position ensures operational efficiency, enhances customer satisfaction, and supports strategic objectives through the application of Lean, Six Sigma, and other process improvement methodologies. The role collaborates cross-functionally to identify opportunities, implement best practices, and foster a culture of performance excellence and innovation.
Roles & Responsibilities:
Drive process standardization, digitization and automation across GSC
Leading and facilitating the identification, analysis, and improvement of business processes across various departments.
Ensuring that processes are streamlined, efficient, and aligned with the organization s overall goals and objectives.
Manage Project from inception through to benefits delivery using structured DMAIC methodology Ensure all processes are documented, measured, managed and continually improved
Performance Management through VMS: -
To create a self-regulating, self-explaining workplace where performance, progress, and problems are immediately visible to all stakeholders, encouraging accountability, faster response times, and a continuous improvement mindset
Implementing Best Practices Promoting the use of best practices in process management and process design to achieve higher productivity and quality.
Standardizing workflows and processes to ensure consistency and reduce variation. Data-Driven Decision Making Leveraging data analytics and performance metrics to evaluate current processes and identify areas for improvement.
Business Analysis / problem solving Analyze business requirements and solve problems using structured methodology and analytics
Using tools like Lean, Six Sigma, or other methodologies to optimize processes and eliminate inefficiencies.
Cross-Functional Collaboration Collaborating with different departments to ensure that improvements are implemented across the entire organization.
Working with stakeholders to understand their needs and ensuring that process improvements align with business goals.
Leading efforts in managing change related to process improvements, ensuring that changes are well communicated and adopted throughout the organization.
Training employees on new processes and tools. Encouraging a culture of continuous improvement by identifying opportunities for innovation, conducting root-cause analyses, and promoting proactive problem-solving.
Developing and overseeing initiatives to continuously monitor and improve business processes. Performance Measurement & Reporting Tracking and reporting on the effectiveness of implemented process improvements and adjusting as needed.
Providing regular reports and presentations to leadership on progress, results, and ongoing opportunities for process enhancement.
Leadership & Team Development Leading and mentoring teams in the adoption of process improvement initiatives. Building and managing a high-performance team focused on process excellence across the organization.
Able to inspire, influence, transfer skills to and manage a cross-functional team, either under direct management or via matrix-management; able to influence, engage and collaborate with a diverse range of personalities
Key interactions (Internal | External): Education requirements
University degree (or equivalent), Engineering
Language requirements
Fluent spoken and written English is required
Background and experience Competencies and skills
Benefit Realization ensuring delivery of benefits which supports budget and business plans
Process Improvement and automation lead process improvement, digitization and automation using Lean/ Six Sigma tools and Power BI/ Power App and related technologies
Develop standard operating system in GSC Strong interpersonal and cooperative skills Proven analytical, evaluative, and problem-solving abilities. Extensive experience working in a team-oriented, collaborative environment
Project Management, Lean Six Sigma Blackbelt, Process Improvement, Process Digitization, Process Automation/ RPA, Data Analytics, Change Management
Acts with integrity and leads by example to create a culture of high expectation and performance
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Must be a self-starter, a team player, and be able to multi-task in a fast-paced environment
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Excellent analytical and planning skills coupled with an independent, objective and process-oriented way of working, challenges assumptions and probes detail, able to deal with uncertainty and ambiguity
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Excellent business engagement skills and high degree of organizational awareness, ability to articulate change in a business context, and assist in the development of associated change roadmaps
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Results-driven: completes what is started (on-time, to quality and within budget), willing and able to disrupt the status quo in a constructive manner
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Excellent presentation skills up to Executive level: strong communication skills both verbal and written
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Able to proactively contribute, deliver and work towards best practice processes & procedures
Disclaimer: This job description is not an exhaustive list of accountabilities and activities. Job incumbents may be required to perform additional job-related tasks and duties as assigned .
How to apply
Please fill out the application form below and share your cover letter and CV.
Personal details Attach your CVPlease upload your resume in PDF (maximum file size: 1 MB).
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