Business Analytics Associate Advisor - HIH - Evernorth

Role Title: Business Analytics Associate Advisor

About Evernorth

Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.

Position Summary

The job profile for this position is Business Analytics Associate Advisor, which is a Band 3 Contributor Career Track Role. The Cigna Enterprise Operations Analytics organization offers solutions that provide actionable insights to internal and external business partners and customers that help improve customer experience, reduce cost, measure and forecast business performance, and improve process and procedures. The Business Analytics Associate Advisor will be responsible for creating a detailed business analysis, outlining problems, opportunities and solutions for their respective client group. The candidate should have proficiency with assembling the data to tell a story and present the findings in a creative and insightful way to top leadership / management. This candidate will have the ability to provide thought leadership and technical expertise cross multiple disciplines.

• Reporting on productivity and project progress and ensuring that they are compliant with quality standards.
• Using Databricks and SQL for reporting and analytics, to write queries to answer questions and perform ETL tasks to create datasets.
• Maintaining both internal and external channels of communication.
• Utilizing Python libraries (scikit-learn, pandas, numpy) to conduct statistical analyses.
• Gathering details regarding the business of the operations area by using a variety of methods (shadowing interviews, shadowing, surveys or reading reports, etc.).
• Performing statistical tests such as k-means, OLS and MLS regressions, and logistic regressions.
• Working with stakeholders to scope and plan projects and analysis topics.
• Providing findings and data driven recommendations to leadership.
• Writing tests and logging for data pipelines and automation.
  

Experience Required

• 8+ years of relevant analytics experience
  

Experience Desired

• Experience as a Business Analytics Associate Advisor is a plus.
• Expertise in health insurance contact center operations.
• Experience with Business Intelligence Software (Tableau, Power BI, Looker, etc.).
  

Additional Skills

Education and Training Required:

• Excellent verbal, written and interpersonal communication skills a must.
• Problem-solving, consulting skills, teamwork, leadership, and creativity skills a must.
• Analytical mind with outstanding ability to collect and analyze data.
• Action Oriented
• Business Insight
• Instills Trust
• Manages Complexity
• Nimble Learning
• Persuades
• Plans and Aligns
  

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.