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Business Analyst

Business Analyst

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Uber

0 years

0 Lacs

hyderābād

Posted:23 hours ago| Platform: GlassDoor logo

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Skills Required

analytics support data writing sql extract storytelling querying analysis automation visualization dashboarding management communication testing experimentation python resolve

Work Mode

On-site

Job Type

Part Time

Job Description

About the Role
In the APAC Analytics & Insights team, we collaborate with Community Operations managers across the region to enhance the customer experience. The analyst plays a critical role in generating insights from customer support data-pinpointing key concerns, identifying gaps in existing processes, and empowering stakeholders to make data-backed decisions that improve customer experience and deliver business value through a smoother, more effective support journey.
What the Candidate Will Need / Bonus Points - What the Candidate Will Do -

Translate business problems into analytical solutions by writing efficient SQL queries to extract and analyse relevant data.
Conduct root-cause analysis to uncover drivers of customer support interactions and identify gaps across processes, products, or operations.
Identify opportunities to enhance the customer experience and provide stakeholders with data-driven insights to inform long-term improvements.
Build and maintain dashboards to monitor KPIs, surface trends, and highlight anomalies requiring stakeholder attention.
Deliver actionable insights through clear, compelling storytelling that supports strategic decision-making.

- Basic Qualifications -

Strong business acumen and the ability to translate business questions into analytical solutions
Expertise in data querying and manipulation using SQL
Proficiency in Python for data analysis and automation tasks
Experience with data visualization and dashboarding using Tableau
Strong skills in Google Workspace (G-Suite) tools (Sheets, Slides, Docs, etc.)
Proven experience in stakeholder management and presenting insights to stakeholders
Excellent communication skills and a flair for data-driven storytelling

- Preferred Qualifications -

Background in Statistics or strong understanding of statistical methods
Experience in A/B testing or Experimentation (XP) setups
Advanced proficiency in Python with a strong ability to debug and resolve errors in fast-paced environments.

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Business Analyst