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Business Analyst - Servicemax

6 years

0 Lacs

Bangalore Urban Karnataka India

Posted:4 days ago| Platform: Linkedin logo

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Skills Required

servicemax salesforce analysis support testing training documentation data configuration report service crm agile scrum jira azure communication certifications marketing migration reporting integration

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Collaborate with stakeholders to gather and document business requirements for Salesforce implementations and enhancements.
  • Translate business needs into functional specifications and user stories.
  • Work closely with Salesforce developers, administrators, and QA teams to ensure successful delivery.
  • Conduct gap analysis and propose scalable Salesforce SMax solutions.
  • Support UAT (User Acceptance Testing) and training activities.
  • Maintain documentation including process flows, data models, and configuration guides.
  • Monitor and report on project progress, risks, and issues.


Required Qualifications:

  • 6+ years of experience as a Business Analyst, with at least 3 years on Salesforce projects with Service Max.
  • Strong understanding of Salesforce CRM capabilities and limitations.
  • Experience with Agile/Scrum methodologies and tools like Jira or Azure DevOps.
  • Excellent communication, analytical, and problem-solving skills.


Preferred Skills:

  • Salesforce certifications (e.g., Salesforce Administrator, Business Analyst).
  • Familiarity with Sales Cloud, Service Cloud, and Marketing Cloud.
  • Experience with data migration, reporting, and dashboards in Salesforce.
  • Knowledge of integration tools and AppExchange products.

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