Business Analyst Service Max

ROLE: Business Analyst ServiceMax

EXPERIENCE LEVEL: 8-10 years of experience as a Business Analyst with ServiceMax knowledge

TYPE: Internal

PURPOSE: Discovery of the new projects

ROLE SUMMARY

PSL Customer is seeking an experienced Business Analyst (BA) who can bridge the gap between business needs and technological solutions. This person must understand the ServiceMax processes but also have a good view on what ServiceMax can add to the outcomes / performance of the business of customer overall. Self-starter who is able to quickly arrive at (communicable) insights on the basis of which the following steps can be decided upon. The role will be in Pune, India, and reports into the Director IT for ServiceMax Apps.

KEY RESPONSIBILITIES

Development of business process documents, requirements documentation, process mapping and testing scripts, within Commercial, across the business processes / applications (and during the Program: (also) across the projects))

Align with the relevant stakeholders on their needs and translate these to business and technical specifications (in line with the goals of the business)

Picking up / working out new business topics and converting them into (technical) solutions in a structured and efficient way where all stakeholders are included.

Document, together with the business, their enhancement requests and build the backlog of work so that it may be prioritized and ready for configurations.

Use data analytics to support the analysis process in arriving at proposals for tech-related solutions within Commercial.

Develop Epics, User Stories and action sets to support the business requirements and communication with IT Development staff.

Together with business, IT and QA team resources document testing scripts to ensure business requirements meet as built solutions

Interact with external partners to assist in the implementation of solutions.

REQUIRED QUALIFICATIONS

8-10 years of experience in business analysis.

Strong experience with ServiceMax platform solutions – needs to have technical knowhow.

Strong technical expertise in ServiceMax/Boomi/SAP

Understand data and API integration between various enterprise applications (e.g. Boomi, SAP, eCommerce).

Strong analytical and problem-solving skills, with a business- and data-driven approach to translating business requirements to technical specifications.

Capabilities of identifying and writing project epics and users stories.

Excellent communication skills (especially also in good English).

Ability to work with various layers within the organization to advocate his/her proposed solutions.

Experience with JIRA Projects and Service Management system is desirable.

Must be able to work during CET timezone i.e. 2.00pm IST to 11.00pm IST