Business Analyst

Department: Commercial Operations Employment Type: Permanent - Full Time Location: Pune, India Description ParentPay Group is Europe’s leading software product company and the UK’s largest education technology business. We are on a mission to bring next-generation innovation to positively impact on the lives of millions of parents, teachers, and students every day in over 49 countries. Our market leading products use cutting edge cloud-based technology to streamline school processes, including secure web and mobile apps that enable secure online payments for school items such as meals, trips, clubs and uniform, improve parental engagement, simplify meal management and - through our product SIMS - collect and manage a database of student information and core school operations. ParentPay Group’s new offices in Pune are a fantastic tech hub for those looking to boost their careers in software product development. Our bright team FastTrack their career with international exposure and ways of working based on agile development best practices from globally renowned technology consultancies. Key Responsibilities Key Responsibilities Translate business needs into clear documentation, such as business cases, impact assessments, user stories, and process maps and challenging stakeholders to think “outside the box” with these. Analyse and align existing documentation within teams. Conduct end-to-end business analysis activities, including gathering and documenting requirements, mapping current and future processes, and identifying gaps and opportunities for improvement. Where required, facilitate workshops, interviews, and other discovery methods to elicit information and ensure stakeholder alignment. Change Management & Training – assist in the creation and roll out of training materials for new processes and support those delivering the training where required. Help establish metrics for process performance, monitor and refine these processes based on feedback and evolving business needs. Promote best practices in business analysis and continuously look for ways to improve internal tools and methods. Monitor the implementation of changes and provide ongoing analytical support to ensure successful outcomes. Show more Show less