Job
Description
Business Analyst: Job Summary: We are seeking a highly experienced and motivated SalesforceBusiness Analyst to join our team. The ideal candidate will possess deepexpertise in Salesforce, specifically Salesforce Experience/Community Cloud, and relatedtechnologies. This role requires excellent communication skills, a strongunderstanding of SDLC processes, delivering high-quality requirements anddocumentation. Responsibilities: Lead Requirements Gathering and Analysis: Conduct in-depth requirements gathering sessions with stakeholders to understand business needs and translate them into clear, actionable user stories and functional specifications. Analyze and document complex business processes and workflows. Ensure requirements are aligned with Salesforce best practices and platform capabilities, specifically related to Salesforce Service Cloud, Experience/community Cloud, and Core Salesforce features. Team Mentorship: Assign tasks, monitor progress, and ensure timely delivery of deliverables. Conduct regular team meetings and provide feedback. Salesforce Expertise: Demonstrate deep understanding of Salesforce platform features, including Salesforce Service Cloud, Experience/ Community Cloud, Aura, LWC, Flows, SF CMS and Apex, Data access, limits, sharing, etc. Collaborate with developers to ensure requirements are accurately implemented. Stay up-to-date with the latest Salesforce releases and features. Configuration of CMS in Experience cloud Documentation and Communication: Create and maintain comprehensive documentation, including user stories, acceptance criteria, process flows, and data models. Communicate effectively with stakeholders, including developers, QA engineers, and client leads. Provide regular status updates and reports to project management. Client Collaboration: Work closely with client leads to prioritize tasks, review tickets, and obtain approvals. Act as a liaison between the client and the development team. Process Adherence: Adhere to established SDLC processes, coding standards, and best practices. Utilize JIRA for task management and tracking. Work within the SLAs set by the client. Required Skills and Experience: Bachelor's degree in Business Administration, Computer Science, or a related field. 6+ years of experience as a Business Analyst, with a focus on Salesforce implementations. Deep understanding of Salesforce platform features, including Salesforce Service Cloud, Experience/ community Cloud, Aura, LWC, Flows, and Apex, Data access, limits, sharing, etc. Strong experience with requirements gathering, analysis, and documentation. Have atleast 3-4+ yrs of BA experience in Experience/Community Cloud in project implementation project is mandatory Excellent communication and interpersonal skills. Proficiency in using JIRA and other project management tools. Experience working in an Agile/Scrum environment. Ability to work effectively in a fast-paced, dynamic environment. Excellent written and verbal communication. Preferred Skills: Salesforce certifications (e.g., Salesforce Certified Business Analyst).
