Business Analyst - Invoice 360

Role Overview:

We are seeking a Business Analyst to support and enhance Invoice 360 and Itemization operations. The role will work closely with Operations, Technology, Reporting, and Clients to improve process efficiency, accuracy, SLA adherence, and automation readiness across invoice workflows.

Key Responsibilities:

• Analyze end-to-end invoice workflows (intake, OCR, itemization, audit, posting, reporting).
• Gather and document business requirements from Operations, QA, Finance, and Clients.
• Prepare BRDs, FRDs, user stories, acceptance criteria, and process flow diagrams.
• Identify operational gaps impacting productivity, accuracy, and turnaround time.
• Define and track KPIs related to invoice accuracy, effort, rework, and SLA performance.
• Collaborate with OCR/automation teams to analyze failure cases and improve automation coverage.
• Participate in UAT, customer calibrations, and change management initiatives.
• Act as a bridge between business users and development teams to ensure timely delivery.

Required Skills:

• Min. 3 years of experience as a Business Analyst (Operations / Invoice / Finance domain).
• Experience in requirement gathering, documentation, and stakeholder management.
• Strong analytical skills with advanced Excel; working knowledge of SQL is a plus.
• Experience with tools such as JIRA, Confluence, Power BI / Tableau.
• Excellent communication and documentation skills.

Good-to-Have:

• Experience with OCR / Intelligent Document Processing (IDP).
• Exposure to Agile / Scrum delivery models.
• Domain exposure to Retail, QSR, Grocery, or Store-level invoices.

Education:

Bachelors degree in business, Commerce, Engineering, or a related field.

Success Metrics:

• Improved invoice accuracy and reduced rework.
• Better SLA adherence and operational visibility.
• Clear and complete requirement documentation.
• Effective adoption of dashboards and process improvements