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Hippo Innovations logo

Business Analyst

1 - 2 years

5 - 6 Lacs

Gurugram

Posted:2 days ago| Platform: Naukri logo

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Skills Required

Product Demonstration Requirement Gathering Client Servicing Customer Retention Strong Communication Skills Client Onboarding Cross Selling Use Cases Client Relationship Management User Stories SLA Upselling Wireframing

Work Mode

Hybrid

Job Type

Full Time

Job Description

JOB RESPONSIBILITIES Act as the primary point of contact for clients post-sales to ensure smooth onboarding and usage of the StoreHippo platform. Handle client onboarding sessions including training, addressing product-related queries, and system walkthroughs. Understand client business goals to offer proactive support and suggest platform features that maximize value. Coordinate with internal departments (tech, support, product teams) to fulfill client needs and resolve issues efficiently. Maintain high client satisfaction levels through prompt support and consistent communication. Track and report client health scores, engagement levels, and help drive renewals and upsell opportunities. Document client interactions, queries, and service outcomes in internal systems. CORE COMPETENCIES Strong communication skills Ability to handle leads (inbound, outbound) Convincing skills to convert leads and inquiries into sales Maintain customer relationships (existing/ prospective) Perform effective online presentations to prospects Ability to independently handle client acquisition through various channels and follow-ups. Self-starter who believes in the importance of teamwork, while operating unmonitored individually. QUALIFICATIONS: Bachelor's degree in business administration, marketing, or a related field. Strong verbal and written communication skills. Excellent organizational and time management skills. Ability to work in a team environment and collaborate with cross-functional teams. Ability to adapt to changing priorities and manage multiple tasks. Strong problem-solving skills.

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Hippo Innovations
Hippo Innovations
www.hippo-innovations.com

Technology / Sustainability

Tech City

50-100 Employees

5 Jobs

    Key People

  • Jane Doe

    CEO

  • John Smith

    CTO

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