Business Analyst - Commercial Lending & Mortgage

Role Description

Extensive experience working as a Business Analyst working in Agile methodology development project focusing on Customer journeys
Provide subject matter expertise within the business/technical domain of Digital channels (particularly Mobile) and Commercial Banking to support scope and requirement discussions.Ability to understand and map E2E Customer journeys including all the touchpoints and interactions to create flow documentsAbility to integrate insights and knowledge from Data, Processes and Systems to create a holistic flow. Collaboration with Business, Customer research and customer support stakeholders to understand their needs and problems and map those in a journey map.Gather and Document functional, non-functional, and technical requirements based on discussion with business and wider stakeholders.Expertise in using JIRA and Confluence. Experience of using Figma and Figjam is desirable.Experience in working with user interface wire frames to visualize the user experience requirementsAbility to write user stories and refine them with the team to ensure there are enough ready stories for the team to work onWork in collaboration with the wider team to ensure that optimum value is obtained through technology and through an advanced understanding of the business.Determine the impact of modifications and enhancements to applications and assist with identifying integration points and the end-to-end solution design.Assist users and development teams in application testing and troubleshooting, and may help with test planning and configuring test solutions to validate functional and system needs.High level understanding of Service oriented architecture and Micro-service framework in terms of data mapping and flowExperience on working on modernization and digitization of customer journeys converting from legacy to modern technology stack