Business Analyst (Clinical Health/Health care)

Role: Business Analyst Clinical Health

Duration: starts with 6 months will go longer term

Fulltime contract (40 hours per week)

Summary:

Act as liaison among stakeholders to elicit, analyze, define, and document requirements.Refine processes and enable tools/technology to deliver on business needs. Collaborate with technical teams and solution architects to produce both functional and technical requirements, specifications and solution designs.

Responsibilities:

Process Mapping & Optimization

Requirements Definition & Documentation:

Impact Analysis & Technical Integrations:

Change Management & User Feedback:

End User Support:

Related experience:

• 5+ years as a business analyst partnering with IT to define and deliver customer-centric tools (technical-oriented business analyst).
• 5+ years of experience partnering customer/member facing teams – call center, service experience, or clinical / population health.
• 5+ years of experience in the healthcare industry.
• Desktop / CRM application implementation, including project planning, business requirement management, business analysis and continuous improvement; MS Dynamics 365 experience preferred.
• Involvement in delivering large scale customer-centric initiatives, documenting business processes and supporting change management.
• Experience with related / integrated technology platforms (e.g. Genesys / telephony, campaign management, AI, etc.).
• Excellent communication, prioritization, problem solving, and decision-making skills
• Excellent written and oral communication skills.
• Strong interpersonal skills, including excellent presentation and facilitation skills.
• Self-starter, quality and service oriented-minded; works with little supervision.
• Strong organizational skills; Ability to multi task
• Able to adapt to changes in priorities and assignments quickly and efficiently; flexible with project assignments.
• Ability to establish continuity and translate between business and technology teams – Inculding ability to decompose business needs into technical solutions and translate technical capabilities into user / business workflows.
• Ability to review CMS guidance and translate requirements into technical specifications.
• Demonstrated ability to work with all levels of staff, within and external to the organization to achieve goals. Excellent critical thinking and problem-solving ability.
• Ability to appropriately maintain confidentiality.