Role Purpose
Wholesale Credit & Lending (WCL) is an important contributor to the Group: it supports 80% of the revenues generated by Wholesale banking and forms a key part of the Group-wide transformation.
The Business Analyst will work with colleagues across multi-disciplinary teams to produce and own business user requirements, functional specifications and business cases, validate and prioritise project requirements.
Key Responsibilities
The Associate Director, Business Analyst will primarily be responsible for:
- Leading activity to identify, review and analyse business processes and systems to understand design implications across Business, IT and Operations
- Leading the design and reengineering of processes, where process is one of the many parts of the change, and provide detailed guidance on process design (considering risk, end-to-end and cost)
- Overall support to impact assessment for change requests on design, scope, time, budget or effort on programme plan and provide accurate estimates for handling new requirements, design changes and scope
- Managing implementation of solutions
- Development of control structures and performance scorecards (KPIs) to ensure project milestones, budgets, resources and employee engagement aspirations are met, implementing mitigating actions as appropriate
- Management of external service providers
- Work with markets/regions to understand regulatory, customer and competitive landscape
Customers / Stakeholders
Primary customers are:
WCL functional and delivery teams Other business areas and lines as appropriate Group Functional Teams e.g. Risk, Group Finance, IT Operational support teams Group & Regional teams Other Risk sub-functions global and regionalThe Associate Director, Business Analyst will lead, contribute, challenge and advise effectively on areas within their scope, including internal committees / forums and support the provision of transparent and insightful feedback on status. They will communicate with clarity, impact and passion to inspire audiences and create a shared understanding and commitment.Other stakeholders on projects will include (as demanded by specific project need): Other Transformation functions Regulatory authorities Other service delivery functions Data service providers Software, data and service vendorsLeadership & Teamwork- Act as a role model to the team in business analysis and design best practices
- Promotes innovative approach when devising solutions
- Champions the benefits and utilisation of Agile delivery encouraging the appropriate deployment
- Support and encourage constructive cross-country, cross function, and cross-business teamwork by demonstrating collaboration and taking prompt action to address any activities and behaviours that are not consistent with HSBC's diversity policy and / or the best interests of the business and its customers.
- Give timely, honest and constructive feedback to others
This role may occasionally lead other analysts on projects or programmes
Major Challenges
- To be flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group.
- Dealing with complex requirements.
- Supporting in the control of projects to meet exacting timescales.
- The systems and processes involved are often highly technical in nature or require specialist knowledge to fully understand and effectively support the change programme.
Knowledge & Experience / Qualifications (For the role not the role holder) Knowledge & Experience:
Possess excellent Business Analyst skills Strong analytical background with a high degree of attention to detail Background working in cross-functional teams to drive requirements capture Experience in business and process analysis, change initiatives & re-engineering Experience in planning and deploying both business and IT initiatives Agile expertise - takes ownership of building agile capabilities in teams ensuring the right process are in place for agile requirement capture Leading and empowering cross-functional teamsCapabilities- Strong interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group
- Challenge business intent in a constructive manner to accurately define requirements and design detailed business solution and structures
- Continuously look for innovative ways to improve business outcomes and add value to customers/stakeholders/colleagues
- Strong organizational, time management and planning skills in order to cope with multiple large-scale responsibilities
- Ability to build strong relationships across Business, IT and Operations
- Flexible and able to adapt in a fast-paced, changing environment
- Confident and open to challenging existing protocols and processes.
Qualifications and Accreditations
- Evidence of self-development across a number of disciplines
- Industry recognized technical certifications desired i.e. Change Management, Master Black Belt Six Sigma
