Brokerage Specialist Logistics & Freight (North America)

Company Description

An asset based North American Logistics enterprise specializing in over-the-road and intermodal freight logistics, warehousing and distribution services throughout North America. With experience of around 40 years in providing end to end logistics solutions to different verticals ranging from small entrepreneurs to fortune 100 companies through offices and terminals spread across North America. Recognized among the top 10 logistics service providers covering an entire continent.

We are looking for brokerage specialists to assist our company's (USA, Canada & Mexico) logistics operations. To be successful in this role, you should have a strong business acumen to act as a liaison between shippers and carriers to secure transportation of goods. You will do sales to attract new customers, pair customers with freight carriers, book orders and line carriers up for loading. As a specialist, you should have a complete knowledge of the various logistic procedures and familiarity with logistics software. Moreover, you should have strong analytical skills and the ability to handle stressful situations. Your ability to provide excellent customer service will be highly advantageous.

Responsibilities

• Perform freight services according to company and government regulations.
• Plan and coordinate pick-up and delivery schedules.
• Work with Shippers, Carriers and Dispatchers to manage the schedules.
• Negotiate LTL and Truckload spot rates with carrier and vendors
• Track and report shipment status to customers.
• Manage multiple deliveries, process spot requests and develop new sales strategies to improve business
• Supply competitive freight shipping quotes to new and existing clients and prospects.
• Generate positive relationships with all customers, carrier vendors and resolve customer queries professionally.
• Identify and contact qualified carriers for freight services.
• Negotiate contract and pricing agreements with carriers.
• Provide special discounts and promotions to customers.
• Contact current and potential customers for new business opportunities.
• Maintain strong relationship with multiple carriers.
• Ensure that freight paperwork are completed and approved before transportation.
• Maintain freight files and customer receipts for reference purposes.
• Maintain margin goals set forth by the Management.

Requirements and skills

• Proven work experience as a broker or similar role.
• Good knowledge of logistics procedures and regulations.
• Resilience and Flexibility.
• Being Self-Motivated and Customer-Oriented.
• Being Proactive and Continually Learning New Things.
• Advanced knowledge of TMS, GPS Tracking and Log Book keeping.
• A good knowledge of the North American over the road logistics market including but not limited to LTL, Truckload, Flatbed, dry van, temp control and intermodal.
• Good organizational and time-management abilities
• Bachelors degree or relevant Job experience
• Advanced negotiation skills.
• Thorough Knowledge of closing sales techniques and relationship management.
• Ability to handle stressful situations
• Highly motivated and detail-oriented individual
• Ability to provide excellent customer service