Brand Executive

Company Description

Kayura Effect is a pioneering company in Ahmedabad that focuses on innovating Ayurveda-inspired skincare and wellness products with uncompromising quality. By combining modern techniques with natural ingredients, we redefine self-care standards and emphasize quality in all our creations. Join us in our innovative journey and be part of the transformative Kayura Effect experience.

Role Description

1. Brand & Marketing Support

• Support execution of campaign launches, influencer collaborations, and new offers.
• Coordinate with creative, content, and growth teams for timely delivery of assets.
• Assist in managing brand calendars — content, social posts, partnerships, and PR drops.
• Help manage the Shopify backend for product and content updates as needed.

2. Events & Community

• Assist in planning and executing pop-ups, brand events, and sampling activations.
• Handle vendor coordination, logistics, and on-ground execution.
• Manage event inventories, sampling materials, and customer interactions.
• Support influencer meet-ups, community gatherings, and brand experience programs.

3. Customer Experience

·                    Manage and respond to customer queries, feedback, and complaints across multiple platforms (email, calls, social media).

·                    Maintain CRM data, track issue resolution timelines, and ensure customer satisfaction at all levels.

·                    Collaborate with production, logistics, and quality teams for timely delivery and service resolutions.

·                    Analyze customer feedback to identify recurring concerns and propose improvements in processes or product quality.

·                    Build and maintain strong relationships with key customers and trade partners to drive loyalty and retention.

4. Cross-Functional Coordination

• Work closely with the Growth Marketing Manager on campaign reporting and logistics.
• Maintain records, reports, and trackers across marketing activities.
• Liaise with agencies, vendors, and partners when required.