We are seeking a highly organized and proactive Operations & Compliance Coordinator to manage essential operational and regulatory aspects of our business. This role will be responsible for ensuring compliance with food safety standards, managing external service providers, liaising with internal system providers, handling customer inquiries, and maintaining crucial records. The ideal candidate will be detail-oriented, possess excellent communication skills, and be capable of managing multiple responsibilities effectively. Responsibilities: 1.External Agency Management: Serve as the primary point of contact for hired outside agencies, including Housekeeping and Security. Manage the relationship, monitor the quality of services provided, and address any issues that may arise. Coordination with FSSAI consultant. 2.Internal System Liaison: Communicate regularly with internal system providers and relevant CRM/other system. Stay updated on system functionalities, troubleshoot basic issues, and coordinate with providers for any necessary support or upgrades. 3.Customer Inquiry Handling: Respond promptly and professionally to customer inquiries received through the company website. Provide effective resolutions to customer issues and escalate complex matters as needed. Monitor the customer service email inbox and ensure timely responses. 4.Record Maintenance: Maintain accurate and up-to-date records for all products, including specifications, pricing, and inventory information. Manage product categories within relevant systems. Handle vendor management tasks, including maintaining vendor details and related documentation. 5.Vendor and Product Management Filing and maintaining new vendor registrations Keeping product details organised. Maintaining product compliance. Show more Show less
Location: Mumbai, Maharashtra, India We are seeking a highly organized and proactive Operations Coordinator to join our team. This role will be crucial in ensuring the smooth and efficient day-to-day operations of our internal systems and customer interactions. The ideal candidate will be detail-oriented, possess excellent communication skills, and be adept at managing multiple tasks simultaneously. Responsibilities: 1.Internal System Improvement & Maintenance: Identify and implement strategies to improve internal systems with a focus on efficiency and cost-effectiveness ("Go Frugal"). Maintain and ensure the smooth functioning of existing internal products and tools. 2.Purchase Order Generation: Generate and process purchase orders for vendors accurately and in a timely manner. Follow up on purchase orders to ensure timely delivery. 3.Sales Order Generation: Generate sales orders for customers based on their requirements. Ensure accuracy of sales order details and communicate effectively with relevant teams. 4.Handling Incoming Inquiries (Call): Professionally and efficiently handle incoming inquiries via phone. Provide information, address concerns, and route calls appropriately. 5.Whatsapp Inquiry Management: Monitor and respond to customer inquiries received via Whatsapp. Process orders received through Whatsapp in an efficient manner. Show more Show less