We are seeking a highly organized and proactive Operations & Compliance Coordinator to manage essential operational and regulatory aspects of our business. This role will be responsible for ensuring compliance with food safety standards, managing external service providers, liaising with internal system providers, handling customer inquiries, and maintaining crucial records. The ideal candidate will be detail-oriented, possess excellent communication skills, and be capable of managing multiple responsibilities effectively. Responsibilities: 1.External Agency Management: Serve as the primary point of contact for hired outside agencies, including Housekeeping and Security. Manage the relationship, monitor the quality of services provided, and address any issues that may arise. Coordination with FSSAI consultant. 2.Internal System Liaison: Communicate regularly with internal system providers and relevant CRM/other system. Stay updated on system functionalities, troubleshoot basic issues, and coordinate with providers for any necessary support or upgrades. 3.Customer Inquiry Handling: Respond promptly and professionally to customer inquiries received through the company website. Provide effective resolutions to customer issues and escalate complex matters as needed. Monitor the customer service email inbox and ensure timely responses. 4.Record Maintenance: Maintain accurate and up-to-date records for all products, including specifications, pricing, and inventory information. Manage product categories within relevant systems. Handle vendor management tasks, including maintaining vendor details and related documentation. 5.Vendor and Product Management Filing and maintaining new vendor registrations Keeping product details organised. Maintaining product compliance. Show more Show less
Location: Mumbai, Maharashtra, India We are seeking a highly organized and proactive Operations Coordinator to join our team. This role will be crucial in ensuring the smooth and efficient day-to-day operations of our internal systems and customer interactions. The ideal candidate will be detail-oriented, possess excellent communication skills, and be adept at managing multiple tasks simultaneously. Responsibilities: 1.Internal System Improvement & Maintenance: Identify and implement strategies to improve internal systems with a focus on efficiency and cost-effectiveness ("Go Frugal"). Maintain and ensure the smooth functioning of existing internal products and tools. 2.Purchase Order Generation: Generate and process purchase orders for vendors accurately and in a timely manner. Follow up on purchase orders to ensure timely delivery. 3.Sales Order Generation: Generate sales orders for customers based on their requirements. Ensure accuracy of sales order details and communicate effectively with relevant teams. 4.Handling Incoming Inquiries (Call): Professionally and efficiently handle incoming inquiries via phone. Provide information, address concerns, and route calls appropriately. 5.Whatsapp Inquiry Management: Monitor and respond to customer inquiries received via Whatsapp. Process orders received through Whatsapp in an efficient manner. Show more Show less
Marketing Brand Executive Are you a creative and data-driven marketer with a passion for building brands? We’re looking for a talented Brand Executive to join our team and help us shape our brand's future. This is a hands-on role where you will be instrumental in executing our marketing strategy, managing our digital presence and driving brand growth. Location: Vile Parle East, Mumbai, Maharashtra Timings: 10am to 7pm (This is a full time role and not a remote job) Responsibilities: 1.Brand Strategy & Campaigns: Develop and execute comprehensive brand marketing strategies. Ideate, manage and launch micro-level to full-blown campaigns, from concept to completion. 2.Digital & Social Media Management: Manage all social media platforms, including content creation and scheduling. Respond to social media inquiries and engage with our community. 3.Content & Creative Oversight: Serve as the primary point of contact for external agencies and consultants. Approve designs, content, and paid media creatives to ensure brand consistency. Coordinate and manage content shoots with hired teams. 4.Performance & Analytics: Conduct daily analysis using data from Meta, Google, and other analytics platforms. Track key performance indicators (KPIs) for all marketing initiatives and prepare performance reports. 5.Paid Media & SEO: Maintain and allocate paid media budgets. Collaborate with hired agencies on keyword research and SEO blog approvals. 6.Website Management: Update and manage product content on our websites to ensure it is accurate and engaging. 7.In-Store Marketing: Create basic in-store content and marketing materials to enhance the customer experience. Skills and Qualifications: Required: Minimum of 2-3 years of experience in brand marketing or a similar role. Proven experience managing social media accounts and paid media campaigns. Strong understanding of brand management principles and digital marketing trends. Excellent written and verbal communication skills. Ability to work both independently and collaboratively with agencies and internal teams. Preferred: Experience with SEO best practices and keyword research. Proficiency with analytics tools (e.g., Google Analytics, Meta Business Suite). Experience in a B2C or retail environment.
Job Title: Sales & Client Relations Specialist Job Location: Vile Parle, Mumbai Work timing: 10am to 8pm Weekly off Job Summary: We are seeking a dynamic and customer-focused Sales & Client Relations Specialist to join our team. This role encompasses both B2B and B2C sales, requiring a versatile individual capable of building strong client relationships, driving sales, and providing exceptional customer service. The ideal candidate will be adept at managing leads, offering creative gifting solutions, and ensuring customer satisfaction throughout the sales process and beyond. Responsibilities: 1.B2B Sales & Client Servicing: Proactively identify and develop new B2B sales opportunities. Build and maintain strong relationships with corporate clients. Conduct client visits for product sampling, presentations, and order placement. Manage and convert B2B leads generated by the marketing department. 2.B2C Sales & Customer Engagement: Provide excellent in-store customer service, including attending to walk-in customers. Host and manage scheduled client appointments and family tasting sessions. Handle customer inquiries and orders through WhatsApp and other online channels. 3.Lead Management & CRM: Effectively manage and track all leads using our CRM software. Ensure accurate and up-to-date client information in the CRM system. Analyze sales data and provide reports on lead conversion and sales performance. 4.Creative Gifting Solutions: Develop and present creative gifting solutions for various occasions, including weddings, corporate events, and baby announcements. Understand client needs and preferences to provide personalized gifting recommendations. 5.After-Sales Service & Feedback: Provide exceptional after-sales service to ensure customer satisfaction. Collect and analyze customer feedback to improve products and services. Resolve customer issues promptly and professionally. Qualifications: Bachelor's degree in any discipline. 1-2 years of proven retail sales experience. Excellent verbal and written communication skills in English. Fluency in Hindi and/or Gujarati (regional language) is essential. Strong interpersonal and relationship-building skills. Proficiency in using CRM software and online communication platforms. Ability to work independently and as part of a team. Strong organizational and time management skills. Creative problem solving skills. Skills: Sales and negotiation skills Customer service and relationship management Lead generation and management CRM proficiency Communication and presentation skills Problem-solving and decision-making Time management and organization Creativity.
Job Title: Sales & Client Relations Specialist Job Location: Vile Parle, Mumbai Work timing: 10am to 8pm Weekly off Job Summary: We are seeking a dynamic and customer-focused Sales & Client Relations Specialist to join our team. This role encompasses both B2B and B2C sales, requiring a versatile individual capable of building strong client relationships, driving sales, and providing exceptional customer service. The ideal candidate will be adept at managing leads, offering creative gifting solutions, and ensuring customer satisfaction throughout the sales process and beyond. Responsibilities: 1.B2B Sales & Client Servicing: Proactively identify and develop new B2B sales opportunities. Build and maintain strong relationships with corporate clients. Conduct client visits for product sampling, presentations, and order placement. Manage and convert B2B leads generated by the marketing department. 2.B2C Sales & Customer Engagement: Provide excellent in-store customer service, including attending to walk-in customers. Host and manage scheduled client appointments and family tasting sessions. Handle customer inquiries and orders through WhatsApp and other online channels. 3.Lead Management & CRM: Effectively manage and track all leads using our CRM software. Ensure accurate and up-to-date client information in the CRM system. Analyze sales data and provide reports on lead conversion and sales performance. 4.Creative Gifting Solutions: Develop and present creative gifting solutions for various occasions, including weddings, corporate events, and baby announcements. Understand client needs and preferences to provide personalized gifting recommendations. 5.After-Sales Service & Feedback: Provide exceptional after-sales service to ensure customer satisfaction. Collect and analyze customer feedback to improve products and services. Resolve customer issues promptly and professionally. Qualifications: Bachelor&aposs degree in any discipline. 1-2 years of proven retail sales experience. Excellent verbal and written communication skills in English. Fluency in Hindi and/or Gujarati (regional language) is essential. Strong interpersonal and relationship-building skills. Proficiency in using CRM software and online communication platforms. Ability to work independently and as part of a team. Strong organizational and time management skills. Creative problem solving skills. Skills: Sales and negotiation skills Customer service and relationship management Lead generation and management CRM proficiency Communication and presentation skills Problem-solving and decision-making Time management and organization Creativity. Show more Show less