Posted:1 day ago|
Platform:
Work from Office
Full Time
We are looking for a highly motivated and experienced Branch Operations Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in the BFSI industry, with a strong background in affordable housing and housing loan operations. Roles and Responsibility Manage and oversee daily branch operations, ensuring efficient customer service and sales growth. Develop and implement strategies to boost branch productivity, enhance customer satisfaction, and increase sales revenue. Supervise and guide a team of customer service officers to achieve operational excellence. Foster strong relationships with customers, addressing their queries and resolving issues promptly. Collaborate with other departments to ensure seamless service delivery and meet business objectives. Monitor and analyze performance metrics to identify areas for improvement and optimize operations. Job Requirements Minimum 1 year of experience in the BFSI industry, preferably in affordable housing or housing loan operations. Strong knowledge of branch operations, customer service, and sales management. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines. Proficiency in MS Office and other operational software applications. Strong analytical and decision-making skills, with attention to detail and accuracy.
Equitas Small Finance Bank
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