Branch Operations Officer

Job Description

We are looking for a highly motivated and experienced Branch Operations Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1-2 years of experience in the BFSI industry. Roles and Responsibility Manage daily branch operations, ensuring efficient workflow and customer satisfaction. Supervise and coordinate with branch staff to achieve operational goals. Develop and implement process improvements to increase productivity and reduce costs. Maintain accurate records and reports, ensuring compliance with regulatory requirements. Foster strong relationships with customers, addressing their queries and concerns. Collaborate with other departments to achieve business objectives. Job Requirements Strong knowledge of banking operations, including cash handling and financial management. Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams. Proficient in Microsoft Office and other banking software applications. Ability to analyze problems and develop effective solutions. Strong attention to detail, with a focus on accuracy and quality. Experience in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.