2196 Branch Operations Jobs - Page 18

Service Officer Branch Banking KRAs Cash Management Cash/Non-cash transactional activities Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Maintaining speed and accuracy of transactional processes. Sensation of the use of other business opportunities. Providing a high-quality experience that will encourage customer loyalty and good word-ofmouth Desired Candidate Profile Meticulous & has an Eye for detail Well groomed, presentable with excellent communication skills. Should have a desire to know and understand financial terminology. Likewise, should be comfortable handling cash. Computer proficiency a must Educational Qualification Graduate Experience of 1-2 years , Freshers can apply

Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing customers. Sources new bank customers through external individual efforts and acquisition channel. Cross sells bank products to existing set of Branch customers which are mapped. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction JOB REQUIREMENT Graduate - 3 -5 years of experience Post Graduate - 2 -3 years of experience Customer orientation High energy and drive AMFI / IRDA certified is preferred

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing customers. Sources new bank customers through external individual efforts and acquisition channel. Cross sells bank products to existing set of Branch customers which are mapped. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction JOB REQUIREMENT Graduate - 3 -5 years of experience Post Graduate - 2 -3 years of experience Customer orientation High energy and drive AMFI / IRDA certified is preferred

9037834552 Role & responsibilities Jr. Relationship Executive and Intern Candidate's age must be below 28 years FRESHERS can apply. JOB DESCRIPTION FOR (INTERNS) - MALE Eligibility Criteria: Minimum Graduates Role and Responsibility: Front line sales executive for Muthoot branches operations. Internship Period: 6 months. After the successful completion of internship there will be performance evaluation and they will be onboarded on MFL/MML payroll. Stipend during Internship: 10,000 to 12000/- p.m. (Interns will be registered under NATS/ NAPS) Selection process: HR Interview: Focusing on a combination of academic excellence, relevant skills, and alignment with our organization's values JOB DESCRIPTION FOR JRE (Jr.Relationship Executive) - Male Candidates Responsible to attending walk -in clients at Branches. Responsible for accepting & appraising gold jewellery as per company norms. Ensuring proper Verification & Valuation of Collateral Securities and Documents. Responsible for processing/ documentations of Loans & other financial services. Responsible for cross selling of all products and achieving of individual & branch targets. Responsible for conducting field visits and meeting corporate customers for business development. Ensuring following of all procedures & policies as per laid down by the organization. Coordination with various Banks & preparation of BRS. Responsible for completion of all Accounts related works in the branch. Responsible to maintain up-keep of the branch and ensure confidentially in all dealings. Responsible for tele-calling customers for following up on interest collection regularly. FRESHERS can apply. Perks and Benefits Fixed Salary + incentive + bonus Documents Required:- Resume + Work Experience Certificates + Educational Documents + Valid ID proof + 2 Passport size Photographs. For Contact : KARANAM ABHILASH - 9037833776 For Mail ID : hrdhyd2@muthootgroup.com VACANCY LOCATIONS: BALANAGAR HYDERABAD - TOWLICHOWKI HYDERABAD - LANGER HOUSE HYDERABAD - HIMAYATH NAGAR SECUNDERABAD - BOWENPALLY HYDERABAD - RAMACHANDRAPURAM KONDAPUR - TE OLD BOWENPALLY TE

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

Posting Description for Internal Candidates Service Delivery Officer Short Description for Internal Candidates JOB ROLE Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for acco Description for Internal Candidates JOB ROLE : Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT: Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite. Good knowledge of Microsoft excels. Understanding of banking norms and processes. Same Posting Description for Internal and External Candidates

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

Description for Candidates Video call customers to complete the Full KYC Verify the details submitted by the customer while opening the account and Documents submitted are matching Ensure VKYC is completed by the Right Party only Should maintain a good relationship with the customer throughout the KYC process. Cross-sell other banking products. Give complete and correct information on all the products pitched to the customer Take call backs in case the customer is busy and ensure the follow up is done on time Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Meet targets on conversion and Cross selling as defined from time to time. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Requirements: Graduate with decent English communication. Candidates with fluency in local languages will be an added advantage (Telegu, Kannada, Tamil, Malayalam, Marathi & Gujarati) Candidate should have a pleasing personality and should be presentable. Male Candidate should be well groomed with no visible tattoos, piercing, fancy hair colour, Formal attire which should be clean and well ironed, tie, etc. Female Candidate should be well groomed, decently dressed, no Tatoos/ Inks, no fancy hair colour (Streaks), and light makeover. Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement. Willing to work in rotating shifts

Posting Description for Internal Candidates Service Delivery Officer Short Description for Internal Candidates JOB ROLE Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for acco Description for Internal Candidates JOB ROLE : Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT: Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite. Good knowledge of Microsoft excels. Understanding of banking norms and processes. Same Posting Description for Internal and External Candidates

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. This ski Description for Internal Candidates To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. This skill will also do sales with assigned customer based mapped to them. Measure of outcomes NPS, Service Level, Service Quality and Sales. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target). Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: Should be a least graduate. No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. Should not have employment gap for more than a month. Should have at least completed a year in current org. Better soft skills conversational skills and English versant scores 7+. Flexible to work on rotational week offs. Same Posting Description for Internal and External Candidates

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

9037834552 Role & responsibilities Jr. Relationship Executive and Intern Candidate's age must be below 28 years FRESHERS can apply. JOB DESCRIPTION FOR (INTERNS) - MALE Eligibility Criteria: Minimum Graduates Role and Responsibility: Front line sales executive for Muthoot branches operations. Internship Period: 6 months. After the successful completion of internship there will be performance evaluation and they will be onboarded on MFL/MML payroll. Stipend during Internship: 10,000 to 12000/- p.m. (Interns will be registered under NATS/ NAPS) Selection process: HR Interview: Focusing on a combination of academic excellence, relevant skills, and alignment with our organization's values JOB DESCRIPTION FOR JRE (Jr.Relationship Executive) - Male Candidates Responsible to attending walk -in clients at Branches. Responsible for accepting & appraising gold jewellery as per company norms. Ensuring proper Verification & Valuation of Collateral Securities and Documents. Responsible for processing/ documentations of Loans & other financial services. Responsible for cross selling of all products and achieving of individual & branch targets. Responsible for conducting field visits and meeting corporate customers for business development. Ensuring following of all procedures & policies as per laid down by the organization. Coordination with various Banks & preparation of BRS. Responsible for completion of all Accounts related works in the branch. Responsible to maintain up-keep of the branch and ensure confidentially in all dealings. Responsible for tele-calling customers for following up on interest collection regularly. FRESHERS can apply. Perks and Benefits Fixed Salary + incentive + bonus Documents Required:- Resume + Work Experience Certificates + Educational Documents + Valid ID proof + 2 Passport size Photographs. For Contact : ANIL M - 9037835317 For Mail ID : hrmys@muthootgroup.com VACANCY LOCATIONS: MYSORE-DEVARAJA URS RD HASAN MYSORE - N. R. MOHALLA ROAD NANJANAGUD MYSORE - SIDDARTHNAGAR CHANNAPATNA TOWN (KA) MANDYA - BANDIGOWDA LAYOUT SRIRANGAPATTANA - (KA) MANDYA - 100 FEET ROAD MYSORE - BOGADI MALAVALLI - (KA) SIDDAPURA - (KA) MADDUR - (KA) CHANNARAYAPATTANA - (KA) PERIYAPATTANA - (KA) YELWAL - (KA) KR NAGAR - (KA) GUNDLUPET VMN ROAD KONANUR - (KA) Terakanambi (KA) MYSORE - KANAKADASANAGAR SAKALESHPUR - (KA) GONIKOPPAL (KA) BILIKERE - KA

Job Title: Affluent Propositions Lead Location: Goregaon, Mumbai Reporting To: Head of Affluent & Salaried Propositions Job Type: Full-time Role Summary: The Affluent Propositions Lead is responsible for developing, managing, and enhancing products and services targeted at affluent and high-net-worth (HNW) customers. This role involves designing a compelling value proposition, driving customer acquisition and engagement strategies, and ensuring alignment with the banks overall wealth management and retail banking objectives. Key Responsibilities: Strategic Proposition Development: Develop and implement a competitive and differentiated affluent banking proposition. Design exclusive banking benefits, personalized wealth management solutions, and premium customer experiences. Work closely with stakeholders (e.g., product, marketing, and digital teams) to ensure seamless execution. Customer Experience & Engagement: Enhance the customer journey for affluent clients through superior service, digital solutions, and concierge offerings. Identify customer needs through research and insights to develop tailored solutions. Collaborate with relationship managers and wealth advisors to optimize service delivery. Product & Service Innovation: Drive innovation in banking products such as premium accounts, investment solutions, credit cards, and lending options tailored for affluent clients. Leverage digital platforms and fintech partnerships to enhance customer experience. Ensure regulatory compliance in all proposition designs and offerings. Sales & Marketing Collaboration: Work with sales teams to develop strategies for customer acquisition and retention. Design and execute marketing campaigns targeting the affluent segment. Conduct competitor analysis to ensure market-leading positioning. Performance Monitoring & Reporting: Track and report on key performance indicators (KPIs) related to affluent banking growth and customer engagement. Use analytics to measure the effectiveness of propositions and recommend improvements. Key Qualifications & Experience: Bachelor's degree in Business, Finance, Marketing, or a related field; MBA is a plus. 12-15 years of experience in wealth management, retail banking, or financial services, with a focus on the affluent customer segment. Strong understanding of affluent customer needs, banking products, and wealth management solutions. Experience in proposition development, product management, or customer experience design. Skills & Competencies: Strategic thinking with a customer-centric mindset. Strong analytical and problem-solving skills. Excellent communication, stakeholder management, and negotiation abilities. Knowledge of digital banking and fintech trends in wealth management.

Service Officer Branch Banking KRAs Cash Management Cash/Non-cash transactional activities Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Maintaining speed and accuracy of transactional processes. Sensation of the use of other business opportunities. Providing a high-quality experience that will encourage customer loyalty and good word-ofmouth Desired Candidate Profile Meticulous & has an Eye for detail Well groomed, presentable with excellent communication skills. Should have a desire to know and understand financial terminology. Likewise, should be comfortable handling cash. Computer proficiency a must Educational Qualification Graduate Experience of 1-2 years , Freshers can apply

Locations Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years Experience in retail asset operations and disbursement related activities

J D - Relationship Manager Handle current portfolio of Small Commercial Vehicles Handling the loans of Commercial (Used/New). Handle the whole process of providing Vehicle loan to customers. Follow up EMI customers & arrears customers for collection. Developing the new market area and gathering market information. Always try to make new market to generate sales. Making good relation with Dealers and also with existing Clients.

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

Posting Description for Internal Candidates Service Delivery Officer Short Description for Internal Candidates JOB ROLE Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for acco Description for Internal Candidates JOB ROLE : Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT: Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite. Good knowledge of Microsoft excels. Understanding of banking norms and processes. Same Posting Description for Internal and External Candidates

Lead the Service Team. Ensuring regulatory and procedural compliance To co-ordinate the audit of the branch Ensuring service excellence to enhance portfolio, control retention and better cross sell Authorize and check RO / SO entries Check end products Check vouchers to clear transactions of Rs. 10 lakhs & above Vault / Key custodian Job Requirement Customer service oriented Meticulous Eye for details Ability to manage and motivate front office staff. Thorough overall understanding of banking Graduate/MBA Graduates with 6-8 years experience MBA with 4-6 years experience Should possess customer orientation and team leader qualities

Department Kotak Mahindra Bank Limited Location Kotak Bank - infinity Number of Positions 1 Position Grade M5/M6 Job Name Channel Lead- Investment Product Managing internal bank channelsAffluent Segment, Branch banking, 811, SKY channel for adoption and driving sales for investment products. Responsible for annual budget setting as per Channel objectives, negotiating investment product KRA as part of RM SOP, driving sales, managing channel requirements on data for driving business requirements. Responsible for creating channel strategy on products to be focused, giving data insights to channel and management to drive investment sales, managing channel investment drives, coverage of senior leadership team to update product strategy Maintain and deepen relationship with existing channel partners Co-ordinate with different channel partners for various campaigns for RM Improving investment product journey, RM assisted journey basis RM feedback Keep a track of daily MIS & numbers on achievement against KRA Designing dashboards depicting business insights to management Preparation of analytical presentations and slide shows for reviews Suggest process improvements & system enhancements Post Graduate degree with a minimum of 6 years of professional experience. At least 5 years of experience in wealth management, retail sales, or channel sales, specifically in investment products and HNI sales. Strong product knowledge of investment products and financial services. Proficiency in MS Excel, including advanced formulas and data analysis. Excellent interpersonal skills with a pleasing personality to manage client relationships and internal stakeholders effectively. Willingness to learn and adapt, with a focus on continuous improvement.

9037834552 Role & responsibilities Jr. Relationship Executive and Intern Candidate's age must be below 28 years FRESHERS can apply. JOB DESCRIPTION FOR (INTERNS) - MALE Eligibility Criteria: Minimum Graduates Role and Responsibility: Front line sales executive for Muthoot branches operations. Internship Period: 6 months. After the successful completion of internship there will be performance evaluation and they will be onboarded on MFL/MML payroll. Stipend during Internship: 10,000 to 12000/- p.m. (Interns will be registered under NATS/ NAPS) Selection process: HR Interview: Focusing on a combination of academic excellence, relevant skills, and alignment with our organization's values JOB DESCRIPTION FOR JRE (Jr.Relationship Executive) - Male Candidates Responsible to attending walk -in clients at Branches. Responsible for accepting & appraising gold jewellery as per company norms. Ensuring proper Verification & Valuation of Collateral Securities and Documents. Responsible for processing/ documentations of Loans & other financial services. Responsible for cross selling of all products and achieving of individual & branch targets. Responsible for conducting field visits and meeting corporate customers for business development. Ensuring following of all procedures & policies as per laid down by the organization. Coordination with various Banks & preparation of BRS. Responsible for completion of all Accounts related works in the branch. Responsible to maintain up-keep of the branch and ensure confidentially in all dealings. Responsible for tele-calling customers for following up on interest collection regularly. FRESHERS can apply. Perks and Benefits Fixed Salary + incentive + bonus Documents Required:- Resume + Work Experience Certificates + Educational Documents + Valid ID proof + 2 Passport size Photographs. For Contact : RAMESH KRISHNA B GOWDA - 9037835283 For Mail ID : recruit.mlr@muthootgroup.com VACANCY LOCATIONS: MANGALORE-HAMPPANKATTA BANTWAL CROSS ROAD UDUPI KADARI SULLIA CHIKMAGALORE SHIMOGA KULAI-SURTHKAL KUNDAPURA MANGALORE - KOTTARA MANGALORE - PVS CIRCLE MANGALORE - PUMPWELL MALPE (KA) SHIRVA - (KA) MANGALORE - DERALAKATTE MANGALORE - KAVOOR KALYANPURA - SANTHEKATTE KOPPA - (KA) CHIKMAGALUR SOUTH - (KA) FARANGIPETE - (KA) SHIMOGA - SHANKER MUTT CIRCLE SHIMOGA - VINOBHA NAGAR BELLARE - (KA) SIDDAPURA - UDUPI BALEHONNUR - (KA) GOPALA - KA BUKKAMBUDHI - KA

Positions : Service Delivery Manager (SDM) Interview Venue : Indusind Bank, G N MILLS Ground Floor Basement, Mayura Complex Sri Balaji Gardens, G.N. Mills Post, Mettupallayam Road - 641030 Contact Person : Prakruthi Bhanot (Branch Manager) Job Role : Any Graduate/Post-Graduate with Min of 2 to Max of 8 years of Banking/NBFC experience To service clients covering all their banking needs including bank/3rd party products To sell asset, wealth & other products (bank and third party) with a view to enhance revenue To acquire new clients through leads and family accounts grouping To meet / call mapped clients for client servicing needs and new products cross sellrs Eligibility Criteria : Age must be within 35 years for SDM Educational Qualification: Graduation and above Experience: 3+ years experience into Banking sales, Customer Service, Preferably into portfolio management Good interpersonal skills with a command on English and Local language