2196 Branch Operations Jobs - Page 15

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 14 years of experience in the BFSI industry, with expertise in retail mortgages and sales. Roles and Responsibility Manage relationships with existing clients to ensure customer satisfaction and retention. Identify new business opportunities and develop strategies to acquire new customers. Conduct market research to stay updated on competitor activity and industry trends. Collaborate with internal teams to achieve sales targets and expand the client base. Provide excellent customer service and support to resolve client queries and issues. Develop and maintain a strong understanding of the bank's products and services. Job Requirements Strong knowledge of retail mortgages and sales principles. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with diverse client groups and building strong relationships. Familiarity with banking regulations and compliance requirements. Location: Erode,Coimbatore,Pollachi,Palladam

We are looking for a highly skilled and experienced Credit Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-3 years of experience in the BFSI industry, preferably with a background in inclusive banking, mortgages, or credit. Roles and Responsibility Manage and process credit applications efficiently. Conduct thorough credit assessments and risk analyses. Develop and maintain relationships with clients to understand their financial needs. Collaborate with internal teams to ensure seamless credit operations. Monitor and report on credit portfolio performance and risk management. Identify opportunities to cross-sell and upsell products to existing customers. Job Requirements Strong knowledge of credit underwriting principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficiency in credit software and systems. Strong analytical and problem-solving skills. Experience in managing credit portfolios and identifying risks. Familiarity with regulatory requirements and compliance standards. A graduate degree is required for this position.

We are looking for a skilled professional with 5 to 7 years of experience to fill the role of Area Operations Manager in Equitas Small Finance Bank, located in Inclusive Banking - SBL, specifically in Mortgages and Operations. Roles and Responsibility Manage and oversee daily operations of the bank's mortgage and operations teams. Develop and implement strategies to enhance operational efficiency and customer satisfaction. Supervise and guide team members to achieve their goals and objectives. Analyze and resolve operational issues and problems. Collaborate with other departments to ensure seamless service delivery. Monitor and control expenses to maintain cost-effectiveness. Job Requirements Minimum 5 years of experience in banking operations, preferably in small finance banks. Strong knowledge of inclusive banking, mortgages, and operations management. Excellent leadership and communication skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience in managing and motivating teams to achieve targets.

Location: Dholka,Kheda,Malwan,Patan,Petlad,Vadali,Vadodara,Valsad Position description: Customer Relationship Officer Primary Responsibilities: Business FinancialsMeet the set targets on GL in terms of open market acquisition and repeat GL loansConvert GL customers family member and referrals for Family Banking in terms of opening Savings Accounts and maintaining minimum balanceActively source term deposits FD and RD from Family members of GL customersOffer suitable Insurance products to customer and family members to provide adequate insurance coverage Identify GL customers who can be potentially given Individual loans either unsecured secured Service Unsecured IL requirements of the customerRefer quality leads of Secured loans to respective loan officersShare customer insightsproduct related feedback with the ACRM Customer Ensure customers and Family members are educated about entire bouquet of banking products Loans GLIL Secured Deposits Insurance offered by UjjivanInteract with customers in a courteous and professional manner provide prompt efficient and accurate servicesEnsure timely insurance claim settlement for hisher customersResolve customer queries pertaining to GL IL Family Banking within specified timelinesInternal ProcessIdentify and conduct surveys of new working areas for group formation and conducts projection meeting for GL and Family BankingGroup Loans Fill customer profile forms Loan Application form with accuracy and collects supporting documents for account opening in strict adherence to KYC norms followed by a Compulsory Group Training CGTsIndividual loans Analyze existing customer profile and repayment capacity fill customer profile forms Loan Application form with accuracy and collects supporting documents for account opening in strict adherence to KYC normsCoordinate with customers in the disbursement processConduct Center Meeting as per schedule without fail and ensure timely repayments collection of deposits for savings accounts fixed deposit updates all transactions on TrueCell an interface to track monetary transactionsOpen savings accounts for Customer and their Family members in Ujjivan Help to conduct the CSR activities and motivates customers to participate in the Financial Literacy ProgramGive the detailed field reports to ACRM and discuss field related issuesLearning InnovationMaintain up to date knowledge of GLIL and Family Banking products and services as well as a working knowledge of other products offered in the branchEnsure adherence to training mandays mandatory training programs for self Ensure goal setting midyear review and performance appraisal processes are completed within specified timelines

Job Title : Deputy Branch Manager Reports To : Branch Head/ Market Head / Zonal Wealth Head Locations : Aurangabad, Nagpur, Washim, Gadchiroli, Buldhana, Parbhani, Amravati, Akola Job Purpose : As a Deputy Branch Manager the incumbent is the custodian of Compliance and providing a seamless servicing experience for the staff working in the branch. Role & responsibilities 1. Delivering superior client experience in the lobby by rendering exemplary levels of customer service there by making banking simple and hassle free for the customer Achieve set service delivery standards for the lobby evaluated through Customer satisfaction survey metrics Meeting benchmark Mystery Shopping scores & branch Service score given by the PAQ service managers Display of brochures/ RBI circulars as per requirement Educating clients on NBD channels/new products & services 2. Ensuring high responsiveness to customers problems. Act in their best interest by providing timely and qualitative resolution to their issues Ensuring all complaints are resolved up to customer satisfaction within 3 days of lodgment by the CSE team Welcome calling to be completed within 3 days TAT for the CSE team Equal assignment of the WC interactions across all CSE Cross-sell % to be at least at 30% on welcome calling by the CSE team 3. Ensuring high level of knowledge of processes and procedures is maintained for efficient and accurate handling of customer transactions. 4. Anticipating customer needs and offering tailored solutions thereby helping him stay ahead Acquisition of new CASA & FD accounts 5. Operations and Productivity Cash, ATM, Remittances & Deposits Clearing Account Opening & Closure Internal Controls Preferred candidate profile : Any Graduate 4 - 8 years in Banking operations Good Business Acumen Bent towards process and compliance Ability to influence multiple stakeholders Ability to manage a Team Excellent communication skills.

We are looking for a highly skilled and experienced Branch Business Head to lead our Emerging Enterprise Banking team in Equitas Small Finance Bank. The ideal candidate will have 1-3 years of experience in the BFSI industry, with a strong background in assets management and business development. Roles and Responsibility Develop and implement strategies to drive business growth and expansion in the Emerging Enterprise Banking sector. Manage and oversee daily branch operations, ensuring efficient use of resources and adherence to regulatory requirements. Build and maintain relationships with key stakeholders, including clients, partners, and internal teams. Identify new business opportunities and develop plans to capitalize on them. Lead and motivate a team of professionals to achieve business objectives and goals. Analyze market trends and competitor activity to stay ahead in the competitive landscape. Job Requirements Proven experience in managing assets and driving business growth in the BFSI industry. Strong understanding of emerging enterprise banking products and services. Excellent leadership and communication skills, with the ability to inspire and motivate teams. Ability to analyze complex data sets and make informed decisions. Strong relationship-building skills, with the ability to work effectively with diverse stakeholders. Experience in managing and motivating high-performing teams to achieve exceptional results.

We are looking for a highly skilled and experienced Service Delivery Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in the BFSI industry, with expertise in liabilities, branch banking, and service delivery. Roles and Responsibility Manage and oversee daily branch operations for efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Collaborate with cross-functional teams to achieve business objectives. Analyze and resolve complex customer complaints and issues promptly. Train and guide junior staff members to improve their skills and knowledge. Monitor and control expenses to ensure cost-effectiveness and profitability. Job Requirements Strong understanding of liabilities, branch banking, and service delivery principles. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. Proficiency in using technology and software applications for managing customer interactions. Strong analytical and decision-making skills to drive business growth. Experience working in a similar role within the BFSI industry is preferred. Location - Branch Banking,Rest of India 2,Karnataka,Karnataka,Bangalore 1,Bangalore 1,Karnataka,3083,K G Road

We are looking for a highly skilled and experienced Assistant Branch Manager to join our team in the Micro Finance sector. The ideal candidate will have 2-7 years of experience in a similar role, with a strong background in Inclusive Banking - MF. Roles and Responsibility Manage and oversee daily branch operations, ensuring efficient service delivery. Develop and implement strategies to boost micro finance business growth. Foster strong relationships with customers, providing excellent customer service. Collaborate with cross-functional teams to achieve business objectives. Monitor and control expenses to ensure cost-effectiveness. Analyze market trends and competitor activity to identify opportunities. Job Requirements Proven experience in micro finance or a related field, with a minimum of 2 years of experience. Strong knowledge of inclusive banking principles and practices. Excellent leadership and management skills, with the ability to motivate teams. Effective communication and interpersonal skills, enabling strong customer relationships. Ability to analyze data and make informed decisions to drive business growth. Strong understanding of financial products and services, particularly in micro finance.

We are looking for a highly skilled and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 4 years of experience in the BFSI industry, preferably with SBL. Roles and Responsibility Manage and oversee the receivables process at the branch level. Ensure timely collection of payments from customers and maintain accurate records. Develop and implement strategies to improve receivables management. Collaborate with other departments to resolve customer complaints and issues. Analyze and report on receivables performance metrics. Maintain compliance with regulatory requirements and company policies. Job Requirements Strong knowledge of inclusive banking principles and practices. Experience in managing mortgages and receivables processes. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Familiarity with branch operations and procedures.

We are looking for a highly experienced and skilled professional to lead our Corporate Operations team at Equitas Small Finance Bank. The ideal candidate will have a strong background in asset operations and corporate operations, with 14 years of experience. Roles and Responsibility Oversee the daily operations of the bank's centralized processing center. Develop and implement strategies to enhance operational efficiency and productivity. Manage and supervise a team of professionals in corporate operations. Coordinate with various departments to ensure seamless execution of tasks. Analyze and resolve complex operational issues. Implement risk management measures to minimize potential losses. Job Requirements Strong knowledge of asset operations and corporate operations. Excellent leadership and management skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Effective communication and interpersonal skills. Experience in unit head or similar role is preferred.

We are looking for a highly motivated and results-driven Associate - Telesales with 1-8 years of experience to join our team. The ideal candidate will have a strong background in sales and telemarketing, with excellent communication and interpersonal skills. Roles and Responsibility Develop and execute effective telesales strategies to achieve business objectives. Build and maintain strong relationships with clients through regular follow-ups and calls. Identify new business opportunities and generate leads through cold calling and prospecting. Collaborate with internal teams to resolve customer queries and issues. Meet or exceed monthly sales targets and performance metrics. Continuously update knowledge of products, services, and industry trends. Job Requirements Proven experience in telesales, preferably in the BFSI sector. Strong understanding of credit cards, sales, product & programs, and telemarketing principles. Excellent communication, negotiation, and persuasion skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills with attention to detail. Familiarity with Equitas Small Finance Bank's products and services is an added advantage.

We are looking for a highly skilled and experienced Assistant Branch Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, with a strong background in Micro Finance and MLAP. Roles and Responsibility Manage and oversee daily branch operations, ensuring efficient service delivery. Develop and implement strategies to boost micro finance and MLAP business growth. Lead and motivate a team of professionals to achieve sales targets and goals. Build and maintain relationships with key stakeholders, including customers and partners. Monitor and control expenses to ensure cost-effectiveness and profitability. Identify and mitigate risks associated with micro finance and MLAP products. Job Requirements Strong knowledge of micro finance and MLAP products and services. Excellent leadership and management skills, with the ability to motivate teams. Proven track record of achieving sales targets and driving business growth. Strong analytical and problem-solving skills, with attention to detail. Ability to work in a fast-paced environment and adapt to changing priorities. Strong communication and interpersonal skills, with the ability to build relationships.

We are looking for a highly skilled and experienced Virtual Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 6-11 years of experience in the BFSI industry, with a strong background in liabilities, branch banking, customer experience, and Neo. Roles and Responsibility Develop and maintain strong relationships with customers through effective communication and problem-solving. Provide exceptional customer service and support to ensure high levels of satisfaction and loyalty. Manage and analyze customer data to identify trends and opportunities for growth. Collaborate with internal teams to develop and implement strategies for business development and expansion. Stay up-to-date with industry trends and competitor activity to inform business decisions. Identify and mitigate risks associated with virtual relationships to ensure compliance with regulatory requirements. Job Requirements Strong knowledge of liabilities, branch banking, customer experience, and Neo. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and organizational skills with attention to detail. Experience working with virtual relationship management tools and technologies. Ability to build and maintain strong relationships with customers and internal stakeholders.

We are looking for a highly skilled and experienced Branch Sales Manager to lead our team in the Emerging Enterprise Banking sector. The ideal candidate will have 1-12 years of experience in sales management, preferably in the BFSI industry. Roles and Responsibility Develop and implement effective sales strategies to achieve business objectives. Lead and manage a team of sales professionals to drive revenue growth. Build and maintain strong relationships with clients and stakeholders. Analyze market trends and competitor activity to identify new business opportunities. Collaborate with cross-functional teams to develop and execute business plans. Monitor and control expenses to ensure profitability and efficiency. Job Requirements Proven track record of success in sales management, preferably in the BFSI industry. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to analyze market trends and develop strategic plans. Strong problem-solving and decision-making skills. Experience working with UCVs is an added advantage. Location - Emerging Enterprise Banking,South,Tamil Nadu,Tamil Nadu 2,Trichy,Trichy,Trichy,1324,Trichy

We are looking for a highly experienced and skilled Branch Business Head to lead our Emerging Enterprise Banking team in Equitas Small Finance Bank. The ideal candidate will have 1-11 years of experience in the BFSI industry, with a strong background in assets management and business development. Roles and Responsibility Develop and implement strategies to drive business growth and expansion in the Emerging Enterprise Banking sector. Manage and oversee daily branch operations, ensuring efficient use of resources and adherence to regulatory requirements. Build and maintain relationships with key stakeholders, including clients, partners, and internal teams. Identify new business opportunities and develop plans to capitalize on them. Lead and motivate a team of professionals to achieve business objectives. Analyze market trends and competitor activity to stay ahead in the competitive landscape. Job Requirements Proven track record of success in managing teams and driving business growth. Strong knowledge of assets management, financial products, and services. Excellent communication, leadership, and interpersonal skills. Ability to work in a fast-paced environment and adapt to changing circumstances. Strong analytical and problem-solving skills with attention to detail. Experience working in a similar role within the BFSI industry is preferred. Location - Emerging Enterprise Banking,South,Tamil Nadu,Tamil Nadu 2,Madurai,Madurai,Virudhunagar,1342,Virudhunagar

We are looking for a skilled Branch Manager to lead our retail team in Equitas Small Finance Bank. The ideal candidate will have 10 years of experience in the BFSI industry, with expertise in Inclusive Banking, SBL, and Mortgages. Roles and Responsibility Manage and oversee daily branch operations, ensuring efficient service delivery. Develop and implement strategies to boost business growth and customer satisfaction. Lead and motivate a team of professionals to achieve sales targets and goals. Build strong relationships with customers, identifying their needs and providing tailored solutions. Collaborate with internal stakeholders to drive product development and innovation. Monitor and control expenses to ensure cost-effectiveness and profitability. Job Requirements Proven experience as a Branch Manager in Retail banking or related fields. Strong knowledge of Inclusive Banking, SBL, and Mortgages products and services. Excellent leadership and management skills, with the ability to inspire teams. Effective communication and interpersonal skills, enabling strong customer relationships. Ability to analyze market trends and develop strategic plans to capitalize on opportunities. Strong problem-solving and decision-making skills, with attention to detail and accuracy.

9037834552 Role & responsibilities Jr. Relationship Executive and Intern Candidate's age must be below 28 years FRESHERS can apply. JOB DESCRIPTION FOR (INTERNS) - MALE Eligibility Criteria: Minimum Graduates Role and Responsibility: Front line sales executive for Muthoot branches operations. Internship Period: 6 months. After the successful completion of internship there will be performance evaluation and they will be onboarded on MFL/MML payroll. Stipend during Internship: 10,000 to 12000/- p.m. (Interns will be registered under NATS/ NAPS) Selection process: HR Interview: Focusing on a combination of academic excellence, relevant skills, and alignment with our organization's values JOB DESCRIPTION FOR JRE (Jr.Relationship Executive) - Male Candidates Responsible to attending walk -in clients at Branches. Responsible for accepting & appraising gold jewellery as per company norms. Ensuring proper Verification & Valuation of Collateral Securities and Documents. Responsible for processing/ documentations of Loans & other financial services. Responsible for cross selling of all products and achieving of individual & branch targets. Responsible for conducting field visits and meeting corporate customers for business development. Ensuring following of all procedures & policies as per laid down by the organization. Coordination with various Banks & preparation of BRS. Responsible for completion of all Accounts related works in the branch. Responsible to maintain up-keep of the branch and ensure confidentially in all dealings. Responsible for tele-calling customers for following up on interest collection regularly. FRESHERS can apply. Perks and Benefits Fixed Salary + incentive + bonus Documents Required:- Resume + Work Experience Certificates + Educational Documents + Valid ID proof + 2 Passport size Photographs. For Contact : A Rajesh - 9037831386 For Mail ID : recruitcnicl@muthootgroup.com VACANCY LOCATIONS: CHENNAI-ANNANAGAR CHENNAI-MANDAVELI CHENNAI - PURASAWALKAM CHENNAI - GOPALAPURAM CHENNAI - METTUPALAYAM CHENNAI - ROYAPETTAH CHENNAI - MMDA COLONY CHENNAI - PONDY BAZAR CHENNAI-KOTTURPURAM CHENNAI - CHOOLAIMEDU - HIGH ROAD KODAMBAKKAM - ARCOT ROAD CHENNAI - NESAPAKKAM ALAPPAKKAM - TN

Role & responsibilities Financial Responsibilities: Devise action plan for the Branch and ensure that Liability business (Book size of CASA, yield, fee based income and Business quality) targets for the Branch is met. Effectively manages the sales and service environment of the branch. Actively identifies and establishes the business relationship with retail customers. Strategize sales direction for cross selling and sales planning for the area of function. Monitor and improve sales productivity. Responsible for organizing various sales campaign / promotions in the area of function. Achieving Business targets on book size, yield, fee-based income and customer quality for the functional area. Leading the team of the branch to achieve the profit targets. Support an environment that promotes providing a level of care that makes customers feel welcomed, significant and engaged. Non Financial Responsibilities: Coordinate with BOSM and Team Leaders for developing Business. Customer centric approach and deepening the customer relationships. Supervise the day to day functions of the branch including vault, drawer and ATM balancing. Overseeing teller and customer service duties, assisting with customers transactions. Operations: Provide guidance and support for new product launches. Ensure Business Turn Around Time (TAT) superior to competition inline with the standards laid down for the Bank. Monitoring and controlling cost of acquisition of local Sales Channel/ FOS, Branch expenditures, Manage Branch Administration. Ensure ethical practices in acquisition and servicing. Monitor performance of branch on a weekly basis viz. in terms of business targets achieved. Responsible for efficient operations, customer service and marketing for all retail banking products. Develop alternative channels for CASA business sourcing. Proactively seeks solutions that benefit the customer and the bank. People Management: Manpower planning for branch staff and performance appraisal. Improve efficiency and productivity of Staff, Turn-Around-Time, etc. of the Branch. Ensure full team is committed and customer focused in their approach. Achieve high employee satisfaction and retention of good performers and manage attritions through motivation and job satisfaction. Identify and carry out all actions/ activities related to business growth. Train the Branch staff at periodic intervals in new products, features and competition. Assist in devising and implementing a customer acquisition and retention programme. Compliance & Risk Responsibilities: Adhere to regulatory compliance and bank's policies and procedures, bank's code of conduct and ensure to comply all. Taking the responsibility of bank's information - No third party info disclosure, verbal, written, soft copy, mail any way. Address critical issues and potential conflicts in a candid and timely manner. Preferred candidate profile Total experience: Candidates must possess a minimum of 10 years of professional experience, including a minimum of 2 years in a Branch Manager role, with the additional stipulation that the candidate must have worked locally within the same city

Key Deliverables Responsible for achieving the Business Objectives of the Retail Liabilities Sales Team for the branch and meet the Value, Volume and channel Productivity metrics Responsible for generation of revenues through sale of CASA, X-Sell and Third Party Products like Insurance Responsible for Sourcing High Value CASA customers along with entire Family Banking relationships Sources new to bank customers through external individual efforts and acquisition channel Responsible for successfully contacting 20 customers per day. Responsible for meeting 4 customers/ prospects per day. Responsible for upgrading customers from a lower product category to high Desired Candidate Profile Good communication skills Comfortable working in a full- fledged sales profile / NTB Acquisition Customer orientation High energy levels with a motive to succeed Qualification, Experience & Age Criteria: Graduation qualification in any stream Candidates with 1-2 years of experience in NTB Sales Acquisition roles can apply Age Criteria Maximum 30 Years of age.

811 Digital Outbound Officer 811 Digital Outbound Officer Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 Assisting in resolving customer queries. Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales Providing information to customers. Monitoring sales performance. Closing sales deals. Keeping a record of calls and relevant details. Go the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Make sales or recommendations for products or services that may better suit customer needs Adhere to all company policies and procedures Graduate with decent English communication. Candidate should have a pleasing personality and should be presentable. Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement. Willing to work in rotating shifts 811 Digital Outbound Officer EXPERIENCEKotak Mahindra Bank,Noida Sr. Manager-Talent AcquisitionNov 2022 - PRESENT Handling the hiring for pan India on contact center for Front level and mid-level. Spoc for multiple Business Vertical which includes Premium Process. Handling End to End Recruitment of Contact Centre bulk hiring for Premium process through diverse channels and closing 80-100 numbers ever month. Also taking care of support level of hiring for Mumbai Centre. Developing customized sourcing strategies keeping in mind cost of hire, delivery TAT, candidate profile and resources thereby ensuring 100% fill rate as per requirements and compliance standards. Reviewing pre-Joining pre joining checks and documentation as per the compliance requirements of the organization and maintaining 100% adherence. Maintain MIS to analyze the quality of the hiring done in the zone. Managing active base of vendor/Consultancies which includes frequent interaction to understand the challenges been faced at their end, If any & smoother processing of their payments without delay. Ensuring smoother on boarding & exit processes been followed without fail & analyse the candidates self-experience through questionnaire filled by him/her at both stages. HDB financial Services,Noida Centre HRJan 2019 - Oct 2022 Handling end-to-end mid to senior recruitment through Job Portals, Referrals, Consultants and Internal Company Database. Identifying future staffing needs. Responsible for effective manpower planning for Non-IT positions like Marketing, Legal, Customer Experience, and Sales & HR Professionals. Sourcing via diverse channels like Job portals, LinkedIn and referencing to maintain a healthy sourcing mix. Preliminary screening and conducting first stage interview. Pre & post offer documentation, Negotiating with candidates Formulating the salary structure of new hires. Preparing and issuing offer letters, appointment letters & confirmation letters. Background verification, Joining formalities, induction for all the new hires. Ensuring smooth on-boarding process and making new hires familiar with the organizational goals and objective Building effective and trustworthy relationships with employees. Interacting and meeting employees to understand challenges and grievances to resolve the same. Currently acting as a first level of escalation for all employee-related queries. Maintaining healthy internal communications and ensuring proper channels for the escalations. Organized many employee communication forums like One on One Interviews, Skip level meeting, project team meeting etc. Organized fun activities at the location level. Planning & execution of monthly engagement events. Taking new initiatives to boost employee morale and engagement level. Conducting exit interviews. Sharing all the Full and Final inputs with the payroll team to process. Ensuring healthy separation and issuing relieving letters. Indiamart Intermesh Ltd.,Noida Executive- Talent AcquisitionSept 2017 -Jan 2019 Work with the Talent Acquisition team along with hiring managers/stakeholders to assist in ongoing recruitment efforts. Identify future talent needs and proactively recruiting and sourcing; develop talent pool or social engagement. Manage the recruitment process and life cycle, including initial assessments, interviews, documentation and offers. Searching candidates according to the requirement through various recruitment methods such as Portals, Head hunting and referencing. Pre & Post offer documentation, Issuing offer letter & appointment letter. KAZO Fashion Private Limited, Noida Management Trainee Talent Acquisition & Talent ManagementNov 2016- Sep 2017 Handled role of HR leader where I have to foster people centric approach which enable to deliver organization goals in a healthy work culture, single point of contact for sales team for any of their business needs or grievance redressal. Acting as a bridge between Business Head and Sales Managers via effective communication of the message vice versa . Worked in close cohesiveness with the Sales Team, looking after their business needs including manpower. Annual Manpower Planning budgeting and adherence to the same Responsible for entire life cycle management for pan India Sales and HO employees - Recruitment, On boarding, Compensation, Performance Management, Exit Management. S HR Policy Execution Recruitment/Talent Acquisition Induction/orientation Training & Development Employee Relations / Welfare Employee Engagement Payroll Management Grievance Handling AWARDS Go-Getter Award at HDB Financial Services(2021) Employee of the Month at HDB Financial Services(2019) EDUCATION MSW(HR), Kurukshetra University(2014-2016) B.Com, Delhi University(2012-2014) 12th from CBSE Board(2012) 10th from CBSE Board(2010)

811 Digital Outbound Officer 811 Digital Outbound Officer Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 Assisting in resolving customer queries. Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales Providing information to customers. Monitoring sales performance. Closing sales deals. Keeping a record of calls and relevant details. Go the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Make sales or recommendations for products or services that may better suit customer needs Adhere to all company policies and procedures Graduate with decent English communication. Candidate should have a pleasing personality and should be presentable. Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement. Willing to work in rotating shifts 811 Digital Outbound Officer EXPERIENCEKotak Mahindra Bank,Noida Sr. Manager-Talent AcquisitionNov 2022 - PRESENT Handling the hiring for pan India on contact center for Front level and mid-level. Spoc for multiple Business Vertical which includes Premium Process. Handling End to End Recruitment of Contact Centre bulk hiring for Premium process through diverse channels and closing 80-100 numbers ever month. Also taking care of support level of hiring for Mumbai Centre. Developing customized sourcing strategies keeping in mind cost of hire, delivery TAT, candidate profile and resources thereby ensuring 100% fill rate as per requirements and compliance standards. Reviewing pre-Joining pre joining checks and documentation as per the compliance requirements of the organization and maintaining 100% adherence. Maintain MIS to analyze the quality of the hiring done in the zone. Managing active base of vendor/Consultancies which includes frequent interaction to understand the challenges been faced at their end, If any & smoother processing of their payments without delay. Ensuring smoother on boarding & exit processes been followed without fail & analyse the candidates self-experience through questionnaire filled by him/her at both stages. HDB financial Services,Noida Centre HRJan 2019 - Oct 2022 Handling end-to-end mid to senior recruitment through Job Portals, Referrals, Consultants and Internal Company Database. Identifying future staffing needs. Responsible for effective manpower planning for Non-IT positions like Marketing, Legal, Customer Experience, and Sales & HR Professionals. Sourcing via diverse channels like Job portals, LinkedIn and referencing to maintain a healthy sourcing mix. Preliminary screening and conducting first stage interview. Pre & post offer documentation, Negotiating with candidates Formulating the salary structure of new hires. Preparing and issuing offer letters, appointment letters & confirmation letters. Background verification, Joining formalities, induction for all the new hires. Ensuring smooth on-boarding process and making new hires familiar with the organizational goals and objective Building effective and trustworthy relationships with employees. Interacting and meeting employees to understand challenges and grievances to resolve the same. Currently acting as a first level of escalation for all employee-related queries. Maintaining healthy internal communications and ensuring proper channels for the escalations. Organized many employee communication forums like One on One Interviews, Skip level meeting, project team meeting etc. Organized fun activities at the location level. Planning & execution of monthly engagement events. Taking new initiatives to boost employee morale and engagement level. Conducting exit interviews. Sharing all the Full and Final inputs with the payroll team to process. Ensuring healthy separation and issuing relieving letters. Indiamart Intermesh Ltd.,Noida Executive- Talent AcquisitionSept 2017 -Jan 2019 Work with the Talent Acquisition team along with hiring managers/stakeholders to assist in ongoing recruitment efforts. Identify future talent needs and proactively recruiting and sourcing; develop talent pool or social engagement. Manage the recruitment process and life cycle, including initial assessments, interviews, documentation and offers. Searching candidates according to the requirement through various recruitment methods such as Portals, Head hunting and referencing. Pre & Post offer documentation, Issuing offer letter & appointment letter. KAZO Fashion Private Limited, Noida Management Trainee Talent Acquisition & Talent ManagementNov 2016- Sep 2017 Handled role of HR leader where I have to foster people centric approach which enable to deliver organization goals in a healthy work culture, single point of contact for sales team for any of their business needs or grievance redressal. Acting as a bridge between Business Head and Sales Managers via effective communication of the message vice versa . Worked in close cohesiveness with the Sales Team, looking after their business needs including manpower. Annual Manpower Planning budgeting and adherence to the same Responsible for entire life cycle management for pan India Sales and HO employees - Recruitment, On boarding, Compensation, Performance Management, Exit Management. S HR Policy Execution Recruitment/Talent Acquisition Induction/orientation Training & Development Employee Relations / Welfare Employee Engagement Payroll Management Grievance Handling AWARDS Go-Getter Award at HDB Financial Services(2021) Employee of the Month at HDB Financial Services(2019) EDUCATION MSW(HR), Kurukshetra University(2014-2016) B.Com, Delhi University(2012-2014) 12th from CBSE Board(2012) 10th from CBSE Board(2010)

Key Deliverables Responsible for achieving the Business Objectives of the Retail Liabilities Sales Team for the branch and meet the Value, Volume and channel Productivity metrics Responsible for generation of revenues through sale of CASA, X-Sell and Third Party Products like Insurance Responsible for Sourcing High Value CASA customers along with entire Family Banking relationships Sources new to bank customers through external individual efforts and acquisition channel Responsible for successfully contacting 20 customers per day. Responsible for meeting 4 customers/ prospects per day. Responsible for upgrading customers from a lower product category to high Desired Candidate Profile Good communication skills Comfortable working in a full- fledged sales profile / NTB Acquisition Customer orientation High energy levels with a motive to succeed Qualification, Experience & Age Criteria: Graduation qualification in any stream Candidates with 1-2 years of experience in NTB Sales Acquisition roles can apply Age Criteria Maximum 30 Years of age.

Key Deliverables Responsible for achieving the Business Objectives of the Retail Liabilities Sales Team for the branch and meet the Value, Volume and channel Productivity metrics Responsible for generation of revenues through sale of CASA, X-Sell and Third Party Products like Insurance Responsible for Sourcing High Value CASA customers along with entire Family Banking relationships Sources new to bank customers through external individual efforts and acquisition channel Responsible for successfully contacting 20 customers per day. Responsible for meeting 4 customers/ prospects per day. Responsible for upgrading customers from a lower product category to high Desired Candidate Profile Good communication skills Comfortable working in a full- fledged sales profile / NTB Acquisition Customer orientation High energy levels with a motive to succeed Qualification, Experience & Age Criteria: Graduation qualification in any stream Candidates with 1-2 years of experience in NTB Sales Acquisition roles can apply Age Criteria Maximum 30 Years of age.

JOB ROLE Responsible for NTB acquisition of customers. Responsible for successfully contacting 20 customers per day. Responsible for meeting 4 customers/ prospects per day. Responsible for upgrading customers from a lower product category to higher product category Responsible for cross-selling of various products like TD, SIP, MF, Insurance, Gold, Demat, Asset, Gift Card etc. @ minimum 2 per day. JOB REQUIREMENT Blend of service and sales orientation MBA / Graduate Minimum work exp. 1 year

- Relationship Manager 3-4 years of experience Tractor loan Sales Capable for infant resolution and Cross sale like Tractor refinance, Gold Loan, life and general insurance Collection and infant resolution capabilities.