1157 Branch Operations Jobs - Page 16

About The Role Elite Relationship Manager KRAs Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Desired Candidate Profile Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex & CA. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance, etc Understanding of MF and Insurance an added advantage Customer orientation, High energy levels with a motive to succeed Graduate 6 - 8 years of experience Post Graduate 4 - 6 years of experience AgeUp-to 35 Years

About The Role Job Name Branch Operations Manager Grade M3 (Manager) JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

About The Role JOB ROLE Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and accuracy of transaction. Exploitation of other business opportunities sensed. Providing quality of experience that will ensure retention and positive word-of-mouth. JOB REQUIREMENT Should have handled SO profile MBA/Graduate

About The Role Elite Relationship Manager KRAs Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Desired Candidate Profile Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex & CA. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance, etc Understanding of MF and Insurance an added advantage Customer orientation, High energy levels with a motive to succeed Graduate 6 - 8 years of experience Post Graduate 4 - 6 years of experience AgeUp-to 35 Years

About The Role Job Role Acquire quality Current Accounts Customers who are dealing in International Trade. Identify target markets and Segments Ensure to follow all compliance and KYC norms while acquiring Ensure that the customer is guided regarding rates and charges. Commission and Rates to be fixed in the system. Activate the first trade transaction. Explore the potential of various trade and FES products like Forward Contracts, LC/BG/BC , Travel cards , etc. Ensure that clients keep high CA AMB values in the accounts opened. Generation of Asset leads. Smooth handover of the customer to the Branch operations team To educate customers regarding Cut off times and follow the SLA"™s Maintain a low cost of acquisition by acquiring bigger value of accounts To achieve Business / Income targets To have full knowledge of competitor"™s activities and report those to ASMs To coordinate and ensure service delivery happens as per SLAs and TATs Acquisition and retention of new customer across all the segments. Keep updated about AML/KYC/RBI guidelines and ensure growth is achieved by complying with all regulatory guidelines. Retention of existing customers base Handling customer complaints and escalate the complaints to competent authorities for resolutions. Ensure all required documents for the agent empanelment including KYC as per bank"™s policy are in place for smooth business relationship. Deliverance of the required sales pitch for the respective product. Timely submission of required reports. Execute promotional activities conveyed by ASM/RSM Planning and organizing various promotional activities Regularly updates RSM on the current market practices / business strategies by the competitors. Job Requirement Graduate, PG preferable 1 to 3 years of Trade Fx and FES preferably in Banking Industry. Excellent Domain knowledge. Exhaustive knowledge of Trade and FES products . Excellent sales skills. Excellent knowledge of client behaviour & engagement in each product / geographic segments High energy levels and enthusiasm, should have winning attitudes Out of box thinker and creative problem solver. Good listener and should possess excellent communication skills. Excellent negotiator and smart worker Result-oriented especially in achieving given NTBs and sales targets. Good oral and written communication Should be good in strategizing, aggressive but compliance oriented

About The Role Job Name Branch Operations Manager Grade M3 (Manager) JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

About The Role JOB ROLE Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and accuracy of transaction. Exploitation of other business opportunities sensed. Providing quality of experience that will ensure retention and positive word-of-mouth. JOB REQUIREMENT Should have handled SO profile MBA/Graduate

About The Role JOB ROLE Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite. Good knowledge of Microsoft excels. Understanding of banking norms and processes.

About The Role Job Role "¢ Lead the Service Team. "¢ Ensuring regulatory and procedural compliance "¢ To co-ordinate the audit of the branch "¢ Ensuring service excellence to enhance portfolio, control retention and better cross sell "¢ Authorize and check RO / SO entries "¢ Check end products "¢ Check vouchers to clear transactions of Rs. 10 lakhs & above "¢ Vault / Key custodian Job Requirement "¢ Customer service oriented "¢ Meticulous "¢ Eye for details "¢ Ability to manage and motivate front office staff. "¢ Thorough overall understanding of banking "¢ Graduate/MBA "¢ Graduates with 6-8 years experience "¢ MBA with 4-6 years experience "¢ Should possess customer orientation and team leader qualities

About The Role JOB ROLE Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping. Regular generation of leads for New To Bank- customer and cross sell various products like TD/MF/ CASA/Gold. Ensuring regulatory and procedural compliance To co-ordinate the audit of the branch Ensuring service excellence to enhance portfolio, control retention and better cross sell Authorize and check RO / SO entries Check end products Check vouchers to clear transactions of Rs. 10 lakhs & above Vault / Key custodian JOB REQUIREMENT MBA/Graduate Minimum work exp. 5 years Customer service oriented Meticulous Eye for details Ability to manage and motivate front office staff. Thorough overall understanding of banking Graduate/MBA Graduates with 5-8 years"™ experience Should possess customer orientation and team leader qualities

About The Role Job Role: Lead a team of Relationship officers -Customer Engagement (ROCE) in the region to manage Cat C & D portfolio as assigned by VRM / CEC. Lead Conversion - Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC) and central campaigns/triggers by CVMHO team Ensure superior ground coverage of the customers mapped to VRM and ROCE team Drive portfolio objectives through RO CEs - Category upgrades, Casa deepening, Digital adoption, GPH improvement, GSA improvement NPS Ensuring on ground Customer experience translates into desired NPS at a portfolio level Job Requirements: Graduate with min 12 years, or Post Graduate with a min of 8-10 years of experience Experience of managing a large feet on street 20+, team remotely. Experience field sales in BFSI preferred. Excellent communication skills Verbal & Written Flair for Sales Good listening skills and strong communication abilities. Team Player with deep sense of working in matrix structures.

About The Role JOB ROLE Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite. Good knowledge of Microsoft excels. Understanding of banking norms and processes.

About The Role KRAs Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Desired Candidate Profile Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex & CA. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance, etc Understanding of MF and Insurance an added advantage Customer orientation, High energy levels with a motive to succeed Graduate 6 - 8 years of experience Post Graduate 4 - 6 years of experience AgeUp-to 35 Years

About The Role Job TitleAREA COLLECTION MANAGER / REGIONAL COLLECTION MANAGER LevelM4- M5 DivisionCOMMERCIAL BANKING GROUP Function :SHBT Reporting RelationshipNATIONAL RECOVERY MANAGER Average No. of Direct Reportees 3 -10 Job Role / KRA"™s Knowledge in collection process and systems To have 7-10 years"™ experience in managing Short Fall Recovery and Hard BKT. collection team of secured/unsecured. To have adequate knowledge of Area of Operation. To have adequate knowledge in repossession and legal activities. To create a team of dedicated, aggressive and ambitious team of Location Managers / Supervisors. To motivate the existing TEAM to deliver to their potential. To Ensure Quality Service to Customers through his team To focus on Improving Portfolio Performance in the respective Area / Region. To Manage NPA"™s & Loss Recovery efficiently in all locations in his Area / Region. To adhere to the BANKS processes and procedures. To Ensure development of direct and indirect team To ensure our Service Providers follow the Orginisations policy Parameters, when directly interacting with customers on our Behalf. To maintain good Professional relationship with all in the Branch. To plan innovative strategies for reduction of NPA"™s & Focus on Loss Recovery, so as to ensure Quality Portfolio To Ensure Quality in Manpower. To adhere to the BANKS processes and procedures. To ensure development of direct and indirect team. To review Performance of Service Providers Regularly To empanel efficient Service Providers. Job Requirements, Skills, Knowledge prerequisites Willing to Take challenges and responsibility Should have the ability to convince the customer for our terms and conditions Should be able to coordinate effectively with all functions. Should Ensure MOPP is followed efficiently. Ensure All Audit, Moral and Ethical requirements are met by his team. Educational Qualifications Graduate / Post Graduate with good Knowledge of LAW. Good Contacts in Area of Operation. Experience Profile 7+ years Benchmark Companies CHOLA DBS SUBH LOANS SHRIRAM FINANCE MAGMA SUVIDHA INDIA BULLS SREI HDFC BANK (Group Set up) ICICI BANK(Group Set up) SFL CITI

About The Role Has a reporting span of 6 10 Trade PSMs 2. Alignment is typically to the branch banking region (i.e., RBH) 3. Responsible for the achievement of business segment (i.e., non-individual) TFX Income target assigned to the branches 4. Responsible for increasing the trade client base 5. Builds the trade asset book (Export Credit, Import Finance, BG, LCBD, Domestic Trade Non-LC Bills) 6. Puts the catchment-wise strategy in place to scope TFX business opportunities 7. Engages with the BMs, RMs and other Sales team members to draw a plan to achieve the target 8. Provides the required product inputs / training to the stakeholders / builds the capability 9. Organises marketing events / activities in consultation with stakeholders 10. Builds the relationship with market makers like, CAs / Corporate Law Firms / Legal entities etc., 11. Monitors the key growth parameters in the portfolio and takes the corrective measures, in case of declining trend 12. Makes sales calls / client meetings along with the RMs / sales team 13. Assists the RMs / BMs in arriving at an appropriate TFX pricing applicable to the clients 14. Launches local / catchment specific contests campaigns etc., to build and sustain the momentum 15. Engages in periodical reviews with ABM and RBHs to analyse the gaps and puts the actionable in place as a corrective measure 16. Addresses the client specific issues, if any 17. Liases with back end and Trade Desks for the trns related aspects, wherever required 18. Works closely with various units (TAD, Compliance, Escrow, Legal, Ops, Product etc.,) for Capital Account Trns, and ensures flawless execution of trns 19. Engages with various industry associations like FIEO, EEPC, SEA etc., to promote the brand 20. Monitors and ensures that the branches are completing Trade KYC, Additional Due Diligence 21. Responsible for the compliance parameters of BoE / XAR pendency / MTTs

About The Role Job Role "¢ Lead the Service Team. "¢ Ensuring regulatory and procedural compliance "¢ To co-ordinate the audit of the branch "¢ Ensuring service excellence to enhance portfolio, control retention and better cross sell "¢ Authorize and check RO / SO entries "¢ Check end products "¢ Check vouchers to clear transactions of Rs. 10 lakhs & above "¢ Vault / Key custodian Job Requirement "¢ Customer service oriented "¢ Meticulous "¢ Eye for details "¢ Ability to manage and motivate front office staff. "¢ Thorough overall understanding of banking "¢ Graduate/MBA "¢ Graduates with 6-8 years experience "¢ MBA with 4-6 years experience "¢ Should possess customer orientation and team leader qualities

Onboarding of Customers & processing all Customer Instructions

About The Role Branch Relationship Manager - Business Development Department Retail Liabilities - Branch Banking Location Hyderabad Reporting Relationships Branch Manager / Deputy Branch Manager Grade Name Deputy Manager Age 27 Min - 35 Max Grade M2 Job Role: Responsible for NTB acquisition of customers. Responsible for successfully contacting 20 customers per day. Responsible for meeting 4 customers/ prospects per day. Responsible for upgrading customers from a lower product category to higher product category Responsible for cross-selling of various products like TD, SIP, MF, Insurance, Gold, Demat, Asset, Gift Card etc. @ minimum 2 per day. Job Requirements: Blend of service and sales orientation MBA / Graduate

About The Role Job Role "¢ Lead the Service Team. "¢ Ensuring regulatory and procedural compliance "¢ To co-ordinate the audit of the branch "¢ Ensuring service excellence to enhance portfolio, control retention and better cross sell "¢ Authorize and check RO / SO entries "¢ Check end products "¢ Check vouchers to clear transactions of Rs. 10 lakhs & above "¢ Vault / Key custodian Job Requirement "¢ Customer service oriented "¢ Meticulous "¢ Eye for details "¢ Ability to manage and motivate front office staff. "¢ Thorough overall understanding of banking "¢ Graduate/MBA "¢ Graduates with 6-8 years experience "¢ MBA with 4-6 years experience "¢ Should possess customer orientation and team leader qualities

About The Role JOB ROLE Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping. Regular generation of leads for New To Bank- customer and cross sell various products like TD/MF/ CASA/Gold. Ensuring regulatory and procedural compliance To co-ordinate the audit of the branch Ensuring service excellence to enhance portfolio, control retention and better cross sell Authorize and check RO / SO entries Check end products Check vouchers to clear transactions of Rs. 10 lakhs & above Vault / Key custodian JOB REQUIREMENT MBA/Graduate Minimum work exp. 5 years Customer service oriented Meticulous Eye for details Ability to manage and motivate front office staff. Thorough overall understanding of banking Graduate/MBA Graduates with 5-8 years"™ experience Should possess customer orientation and team leader qualities

About The Role Elite Relationship Manager KRAs Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Desired Candidate Profile Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Trade and Forex & CA. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance, etc Understanding of MF and Insurance an added advantage Customer orientation, High energy levels with a motive to succeed Graduate 6 - 8 years of experience Post Graduate 4 - 6 years of experience AgeUp-to 35 Years

About The Role Job Role "¢ Lead the Service Team. "¢ Ensuring regulatory and procedural compliance "¢ To co-ordinate the audit of the branch "¢ Ensuring service excellence to enhance portfolio, control retention and better cross sell "¢ Authorize and check RO / SO entries "¢ Check end products "¢ Check vouchers to clear transactions of Rs. 10 lakhs & above "¢ Vault / Key custodian Job Requirement "¢ Customer service oriented "¢ Meticulous "¢ Eye for details "¢ Ability to manage and motivate front office staff. "¢ Thorough overall understanding of banking "¢ Graduate/MBA "¢ Graduates with 6-8 years experience "¢ MBA with 4-6 years experience "¢ Should possess customer orientation and team leader qualities

About The Role JOB ROLE Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping. Regular generation of leads for New To Bank- customer and cross sell various products like TD/MF/ CASA/Gold. Ensuring regulatory and procedural compliance To co-ordinate the audit of the branch Ensuring service excellence to enhance portfolio, control retention and better cross sell Authorize and check RO / SO entries Check end products Check vouchers to clear transactions of Rs. 10 lakhs & above Vault / Key custodian JOB REQUIREMENT MBA/Graduate Minimum work exp. 5 years Customer service oriented Meticulous Eye for details Ability to manage and motivate front office staff. Thorough overall understanding of banking Graduate/MBA Graduates with 5-8 years"™ experience Should possess customer orientation and team leader qualities

About The Role JOB ROLE Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite. Good knowledge of Microsoft excels. Understanding of banking norms and processes.

About The Role Job Role "¢ Lead the Service Team. "¢ Ensuring regulatory and procedural compliance "¢ To co-ordinate the audit of the branch "¢ Ensuring service excellence to enhance portfolio, control retention and better cross sell "¢ Authorize and check RO / SO entries "¢ Check end products "¢ Check vouchers to clear transactions of Rs. 10 lakhs & above "¢ Vault / Key custodian Job Requirement "¢ Customer service oriented "¢ Meticulous "¢ Eye for details "¢ Ability to manage and motivate front office staff. "¢ Thorough overall understanding of banking "¢ Graduate/MBA "¢ Graduates with 6-8 years experience "¢ MBA with 4-6 years experience "¢ Should possess customer orientation and team leader qualities