1135 Branch Operations Jobs - Page 10

Positions : Key Account Manager (KAM) Locatons: Selaiyur Chennai Walk-In Date/Time : 25th to 27th June (Wednesday to Friday) / 11:00 AM to 3:30 PM Interview Venue : Indusind Bank, Maha Sakthi Vinayagar Complex, 384/231, Velachery Main Road, Selaiyur, Chennai-600073 Job Role: Key Account Manager (KAM): To acquire new clients through leads and family accounts grouping To grow the liability base (CASAFD) of the bank by deepening relationships of premium mapped customer base To sell asset, wealth & other products (bank and third party) with a view to enhance revenue per client To service clients covering all their banking needs including bank/3rd party products To increase the bank and third party product holding of the mapped client To meet / call mapped clients for client servicing needs and new products cross sell To actively participate in driving campaigns conducted across liability and other products To conform to processes of the bank and have a high focus on compliance Eligibility Criteria : Age must be within 37 years for KAM Educational Qualification: Graduation and above Experience: 3+ years experience into Banking sales, Customer Service, Preferably into portfolio management Good interpersonal skills with a command on English and Local language

Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Associate Qualifications: Bachelor of Dental Surgery/Bachelor of Pharmacy/Bachelor in Physiotherapy Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.The benefits of having a strong core include injury prevention, reduction of back pain, improved lifting mechanics, balance, stability, and posture, as well as improved athletic performance.Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability.B.PharmClinical PhysiotherapistsDentistsMUW-Evaluating the eligibility of applicants seeking a Insurance policy. Reviewing each person s medical history and other factors such as ageCalculating individual risk and determining appropriate coverage and premium amountsAssessing the risk involved in insuring an individualReviewing application files for life & disability products policies and determining eligibility coverage, premium rates, and exclusion policies What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to work well in a teamPrioritization of workload Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Bachelor of Dental Surgery,Bachelor of Pharmacy,Bachelor in Physiotherapy

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Angular Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for ensuring the successful delivery of projects and providing technical guidance to the team. Your typical day will involve collaborating with stakeholders, analyzing requirements, designing application architecture, and overseeing the development process. You will also be involved in troubleshooting and resolving technical issues, as well as mentoring junior team members to enhance their skills and productivity. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop scalable and high-performance applications using Angular.- Lead the development team and provide technical guidance.- Troubleshoot and resolve technical issues.- Mentor junior team members to enhance their skills and productivity. Professional & Technical Skills: - Must To Have Skills: Proficiency in Angular.- Good To Have Skills: Experience with TypeScript and HTML/CSS.- Strong understanding of front-end development principles and best practices.- Experience in designing and developing responsive web applications.- Knowledge of RESTful APIs and integration with backend services.- Familiarity with version control systems such as Git.- Experience with Agile development methodologies.- Excellent problem-solving and analytical skills. Additional Information:- The candidate should have a minimum of 3 years of experience in Angular.- This position is based at our Chennai office.- A 15 years full-time education is required. Qualification 15 years full time education

We are looking for a highly skilled and experienced Branch Business Head to lead our Emerging Enterprise Banking team in Equitas Small Finance Bank. The ideal candidate will have 1-3 years of experience in the BFSI industry, with a strong background in assets management and business development. Roles and Responsibility Develop and implement strategies to drive business growth and expansion. Manage and oversee branch operations, ensuring compliance with regulatory requirements. Build and maintain relationships with key stakeholders, including customers and partners. Analyze market trends and competitor activity to identify opportunities and threats. Lead and motivate a team of professionals to achieve business objectives. Monitor and control expenses to ensure efficient use of resources. Job Requirements Proven experience in managing teams and driving business results. Strong knowledge of emerging enterprise banking products and services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and problem-solving skills. Experience working with financial institutions, preferably in a similar role.

Job Summary: The Operations Executive, Direct Business, will be a critical member of our team, responsible for overseeing and optimizing all operational aspects related to our direct advertising and content syndication business. This role requires a highly organized, detail-oriented, and proactive individual with a strong understanding of digital media operations, content management, and client coordination. The ideal candidate will be adept at managing various systems, analyzing data, and ensuring efficient workflow from booking to billing. Qualifications: Bachelor's degree in Business Administration, Marketing, Communications, or a related field. 1-2 years of experience/Fresher in operations management, ad operations, or a similar role within a digital media company, preferably news media. Proficiency in Content Management Systems (CMS) – experience with [mention specific CMS if applicable, e.g., WordPress, Drupal, custom CMS] is a strong plus. Advanced proficiency in Microsoft Excel for data analysis, reporting, and dashboard creation. Strong understanding of digital advertising ecosystems, ad serving platforms, and direct sales processes. Experience with billing and invoicing processes, ideally in a media context. Excellent analytical skills with the ability to interpret data and draw actionable conclusions. Exceptional organizational skills and attention to detail, with the ability to manage multiple projects simultaneously. Strong communication (written and verbal) and interpersonal skills. Proactive, problem-solver with a strong sense of ownership and accountability. Ability to work independently and as part of a collaborative team in a fast-paced environment. Preferred Qualifications: Experience with CRM software (e.g., Salesforce). Familiarity with web analytics tools (e.g., Google Analytics). Knowledge of SEO best practices and content marketing principles. Understanding of legal and compliance aspects related to digital advertising and content. Roles and Responsibilities Key Responsibilities: CMS Management: Oversee and manage the content management system (CMS) for direct business initiatives, including ad placements, sponsored content, and special projects. Ensure accurate and timely implementation of campaigns, adhering to specifications and deadlines. Troubleshoot and resolve any CMS-related issues impacting direct business operations. Reporting & Analysis: Generate comprehensive reports on direct business performance, including ad impressions, clicks, conversions, and content engagement. Utilize Excel and other tools to analyze data, identify trends, and provide actionable insights for optimization. Prepare regular performance summaries for internal stakeholders and clients. Conduct market analysis to identify new opportunities, competitive landscapes, and industry trends relevant to direct business growth. Syndication Management: Manage the operational aspects of content syndication agreements, ensuring content delivery, tracking, and reporting. Coordinate with partners to facilitate smooth content exchange and uphold contractual obligations. Billing & Booking: Oversee the end-to-end booking process for direct advertising campaigns and other direct business initiatives. Ensure accurate and timely billing for all direct business revenue, coordinating with finance and sales teams. Reconcile discrepancies and manage accounts receivable related to direct business. Coordination & Communication: Serve as the primary operational point of contact for the direct sales team, clients, and internal departments (editorial, tech, finance). Facilitate seamless communication and workflow between sales, content, and technical teams to ensure successful campaign execution. Manage client expectations and provide timely updates on campaign status and performance. Coordinate with third-party vendors and partners as needed for specific direct business projects. Process Improvement: Identify opportunities to streamline and improve operational processes for direct business. Develop and implement best practices to enhance efficiency, accuracy, and scalability. Create and maintain operational documentation, including SOPs and guidelines.

We are looking for a highly skilled and experienced Branch Business Head to lead our Emerging Enterprise Banking team in Equitas Small Finance Bank. The ideal candidate will have 1-3 years of experience in the BFSI industry, with a strong background in assets management and business development. Roles and Responsibility Develop and implement strategies to drive business growth and expansion in the Emerging Enterprise Banking sector. Manage and oversee daily branch operations, ensuring efficient use of resources and adherence to regulatory requirements. Build and maintain relationships with key stakeholders, including clients, partners, and internal teams. Identify new business opportunities and develop plans to pursue them. Lead and motivate a team of professionals to achieve business objectives. Analyze market trends and competitor activity to stay ahead in the competitive landscape. Job Requirements Proven experience in managing assets and driving business growth in the BFSI industry. Strong understanding of emerging enterprise banking products and services. Excellent leadership and communication skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and problem-solving skills. Experience working with cross-functional teams to achieve business goals.

We are looking for a highly skilled and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-5 years of experience in telecalling, collections, or a related field. Roles and Responsibility Handle inbound and outbound calls to customers for various banking services. Resolve customer queries and issues professionally and promptly. Meet daily collection targets and maintain accurate records of customer interactions. Provide excellent customer service and ensure satisfaction. Collaborate with internal teams to resolve customer complaints and concerns. Maintain confidentiality and adhere to data privacy policies. Job Requirements Any graduate degree from a recognized university. Proven experience in telecalling, collections, or a related field. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Strong problem-solving and analytical skills. Familiarity with banking products and services is an advantage.

We are looking for a highly skilled and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 3 years of experience in telecalling, collections, or a related field. Roles and Responsibility Handle inbound and outbound calls to customers for various banking services. Resolve customer queries and issues professionally and promptly. Meet daily and monthly targets for call volume and resolution rates. Collaborate with internal teams to resolve complex customer issues. Provide excellent customer service and maintain high levels of customer satisfaction. Identify and escalate potential fraud cases to senior management. Job Requirements Minimum 3 years of experience in telecalling, collections, or a related field. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Basic knowledge of banking products and services is an advantage. Strong problem-solving and analytical skills. Ability to build rapport with customers over the phone. Experience working with Assets Inclusive Banking - SBL. Ref number: 1390587.

Role & responsibilities Lead the overall business operations of Tamil Nadu and Karnataka regions as independent Strategic Business Units Establish current and long term strategies and plans in alignment with the organizations overall objective Be the custodian of overall P & L management and ensure organizational profitability of the regions Lead the market expansion strategies and execution of new projects in the regions Plan, advise and direct the operations of sales dealerships and service centers and ensure desired business outcomes Oversee the adequacy and soundness of the financial structure of the SBUs Represent the region with major customers, business associates, and other stake holders Ensure adherence to quality standards and norms, thereby achieving customer delight Developing and fostering relationship with Maruti Suzuki India Ltd (MSIL) Fostering effective collaboration among various functions that enhances the overall efficiency of the SBUs Responsible for the overall asset management of the region Develop various people strategies with HR Business partner and drive a culture of operational excellence Preferred candidate profile Education: Graduation & MBA or equivalent post-graduation from a leading business school /university. B - Tech will be added advantage Experience: Overall experience around 20 years in any industry with minimum 5 years experience in similar leading roles with large organizations.

We are looking for Branch Manager Jobs in Retail Industry Customer engagement / personal visits at pre- defined frequency Specialized resource to pro-actively resolve Relationship Value Enhancement Should have Exp in Retail Store Call 8870813777

Roles and Responsibilities Manage branch operations, ensuring efficient processing of loan against property (LAP) applications. Oversee disbursement of loans to approved borrowers, ensuring timely delivery of funds. Conduct KYC verification and document verification for new customers. Monitor and control NPAs (Non-Performing Assets) to minimize losses. Ensure compliance with regulatory requirements and internal policies.

We are hiring for a reputed travel firm Multiple locations | Full-Time Open Positions 1. Travel Sales/Consultant Team Member 2. Team Lead/ Branch Manager Send your updated resume to recruitmenthr118@gmail.com

Sitting in Bank,working for Bank to deal with Bank customers,providing solutions of problems promoting Bank products,No Targets. candidate must have good communication skills and good knowledge of excel. fix salary+healthy incentives

Job Profile : Front desk Officer, banking operations, Customer Service officer, internet banking, ,Documentation Officer, Business Developing Executive,Acqsution Manager, personal banker, for freshers/ experience both can apply...

Service Officer Branch Banking KRAs: Cash Management Cash/Non-cash transactional activities Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Maintaining speed and accuracy of transactional processes. Sensation of the use of other business opportunities. Providing a high-quality experience that will encourage customer loyalty and good word-of#x2;mouth Desired Candidate Profile: Meticulous has an Eye for detail Well groomed, presentable with excellent communication skills. Should have a desire to know and understand financial terminology. Likewise, should be comfortable handling cash. Computer proficiency a must Educational Qualification : Graduate Experience of 1-2 years , Freshers can apply

Immediate hiring for a Position of CENTRE HEAD for our Study Visa Immigration Company and Aviation Training Academy based out in PANIPAT ( Haryana) Minimum 1-3 years of managerial experience in education, training, or immigration consultancy ( NO FRESHERS should apply) For Telephonic Round Call on +91-9999411366 OR +91- 9899453535 (Any Time) If you are interested Kindly share your Resume on - Prithvi@cita.co.in Starting Salary will be from Salary 30,000 Rs to 38,000 Rs in Hand Fixed Job Location Panipat Huda Sec 11-12, Above Dominos Pizza Age - 26-38 Years only Female Required Qualifications & Skills: Graduate or Postgraduate in any discipline ( No Undergraduate) Strong interpersonal and communication skills. Fluency in English and Hindi; knowledge of other regional languages is a plus. Working knowledge of MS Office and CRM tools. Managing a team of 2-3 people who will be doing calling and then handle calls, if any family wants to speak to Senior Jobs and Responsibilities for Admission Counsellor Manage client consultations for student visas and Aviation Courses Ensure accurate documentation, application filing, and follow-ups. Coordinate with Employees and Families who are coming to CITA Office Lead a team and ensure staff motivation and performance. Handle walk-ins, client queries, and updating and sending reports to Delhi Head office Monitor targets and ensure achievement of business objectives. Plan and execute marketing activities for both verticals. Maintain records, reports, and compliance-related documentation. Handle student admissions, scheduling, and inquiries. Maintain discipline, attendance, and performance tracking. Benefits If you Join CITA Fixed Morning working hours 9 Am to 7 Pm 6 days working, SUNDAY off Will get opportunity to go to different schools and Colleges for education Seminars No Target based Salary, plus Additional Cash Incentives on your good work A good working culture for married Single Parent Students who are good in Career Councelling Office Timings - 9 Am to 7 Pm If you clear all your Rounds with the Managers and Interview Panels, joining will be in next 2 days Interview Address and Job Location will be in PANIPAT CITA Building no 36, 2nd floor, Above Dominos Pizza Near Ahuja Sweets, Huda Sector 11-12, Panipat (Haryana) www.cita.co.in Head office Address CITA Corporate tower, 2nd floor, Dwarka Mor, New Delhi 110053

Role : Branch Manager - for Raipur, Bilaspur and Near by 150KM of Raipur and Bilaspur Responsibilities Lead a result-oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management, Operation and risk. Own all branch-banking objectives and overall branch supervision, ensure achievement of overall Branch Targets by generating business and cross sales Key Customer Relationship Management & supervision of all High-Net-Worth customer programs Ensure all components of the branch sales model function as per design Complaints Handling Review Branch Operations reports Managing teller operations and vault Branch Merchandising & co-ordination with Marketing at product level Review vault register and Key Registers Review Suspense & Dummy accounts Ensure compliance with Banking rules, Regulations & Procedures Periodic review of progress vs. Objectives Ensure clarity of Business objectives among staff Interested and Eligible candidate can Apply..

About HDFC Life: HDFC Life, one of Indias leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment. Purpose of the Job: To maintain TAT and Quality for all operations processes and work towards improvement in the existing processes, Achieve business targets of the cluster on Persistency, Lead Generation and Business Retention, Audit & Compliance. Duties & Responsibilities: • Adherence to all laid out process rules and laid down controls. • Achieve desired quality sigma levels in processing at all stages & activities of New Business and Policy servicing at the reporting branches. • Reconciliation of records at branch. • To exercise daily controls over all critical activities being conducted at reporting branches. • Ensure proper cascade & implementation of all initiatives & new processes aimed at betterment of branch operations processes & overall business at reporting branches. • Develop product, process and system knowledge. • Committed TATs are met consistently • Development of customer sensitivity among team members by regular monitoring, feedback, inputs & training mechanism. • Manage & maintain cordial relationships with external and internal sales staff • Develop & train internal customers on process requirements / compliance to provide faster & smoother service levels. • Ensuring proper complaints management by team and taking steps towards making it more effective to the satisfaction of the customer & Company. • Taking customer service initiatives at reporting branches in order to improve the quarterly CSAT scores • Overall personality development including attitude, grooming, communication skills, leadership qualities, interpersonal relationships and sensitivity towards customers • Ensuring Quality & TAT of New Business activities done by the team viz. Scrutiny, Client ID creation, receipting, reconciliation, FR communication, medical allocation. • To monitor and maintain the quality and TAT for end-to-end Agency application processing towards license generation • Necessary follow ups with Hub, Underwriting for policy issuance in escalation cases. • Ensuring the Sigma Quality and TAT of all Policy servicing transactions at the branches • Regulatory compliances for all Policy Servicing communication to clients • Regulatory compliances and smooth processing of Claims handling at branches • Close coordination with Sales and Grievance department for reduction & resolution of complaint cases • Proper cascade & Implementation of all Policy Servicing processes to all concerned • Achieve business targets on Persistency on month-on-month basis • Ensuring the mechanism for revival calling is being followed by the branches • Analysis and regular inputs to team on the persistency data towards improving the efforts and productivity • Ensuring system up-date by team on all the efforts made and results achieved. • Take initiatives at the branch level to drive and enhance the contact ability of clients • Take initiatives towards improvised ways of premium collection and automated ways of payments. • Efforts towards building behavioral, interpersonal skill set and knowledge levels of the team to drive persistency and enhance productivity. • Work closely with other functions and channel partners in order to maximize the efforts and results on persistency • Achieve clusters New Business lead generation targets through existing customers as laid out in the process • Ensuring sound practices and adherence to lead generation process are followed by team • Take initiatives related to revenue generation through cost reduction, productivity enhancement and process improvements. • Achieve business retention targets on aversion of look-ins, withdrawals, surrenders, premium reduction • Work closely with Sales & channel partners on these areas to minimize such cases • Take initiatives to create awareness and help reduce all these negative cases. • Build knowledge and skill levels of team members to avert these cases Knowledge, Skills & Abilities: • Academic Qualification: Graduate/Post Graduate • Work Experience: 5 years experience in Operations, Customer Service, Backend Operations preferably from Insurance or Banking sector. Required Skills: • Good Communication skills • Team leading experience • MS Office (Excel, PowerPoint and etc. )

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branch s financial targets. The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank Key Responsibilities Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers. Ensure all customer complaints and issues are resolved maintaining high service standards Establish and strengthen all key customer relationships to generate sustained business Ensure growth in account balances and achievement of aggregate cross sell points target Ensure maintenance of cash balance as per Cash Retention Limit Control and monitor leakage of income, office accounts and anti-money laundering s Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management Review branch operations reports and track exceptional transactions. Handle internal and external audit processes and attend audit queries immediately Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank Qualifications Optimal qualification for success on the job is: Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute NCFM and AMFI Certifications Role Proficiencies For successful execution of the job, the candidate should possess the following: Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branch s financial targets. The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank Key Responsibilities Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers. Ensure all customer complaints and issues are resolved maintaining high service standards Establish and strengthen all key customer relationships to generate sustained business Ensure growth in account balances and achievement of aggregate cross sell points target Ensure maintenance of cash balance as per Cash Retention Limit Control and monitor leakage of income, office accounts and anti-money laundering s Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management Review branch operations reports and track exceptional transactions. Handle internal and external audit processes and attend audit queries immediately Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank Qualifications Optimal qualification for success on the job is: Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute NCFM and AMFI Certifications Role Proficiencies For successful execution of the job, the candidate should possess the following: Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

About Branch Banking With branches spread across the country, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services About the Role The Branch Head (BH) is responsible for coordinating and overseeing all branch operations and implementing strategies to increase productivity and performance levels in order to achieve the branch s financial targets. They are responsible for ensuring the smooth functioning of the branch and its compliance with the rules and regulations. They should maintain good relations with the key account holders of the Bank to ensure deepening of accounts and thus generating revenue. Key Responsibilities Ensure efficient daily operation of a branch, including lending, product sales and customer service in accordance with the bank s objectives Prepare the plan for the growth of branch business in consultation with the Cluster Head Implement the plan through the Branch team so as to achieve the top line goals Establish and strengthen relations with key customers (e.g. top 10%) to generate sustained business. Review daily/ periodic reports (e.g. overdrawn accounts, temporary overdrafts, cash retention limit, office accounts, etc.) and take proactive action to ensure profitable and ethical business. Ensure audit related deliverables, both internal and external are met as per the prescribed norms Ensure compliance with due processes and guidelines Create a performance oriented environment leading to high employee motivation and productivity Ensure that all staff are adequately trained on the products of the bank, sales processes and various policies of the bank Resolve, report any disruptions (e.g. strike or local disturbance) and take appropriate action to ensure that the branch operations are run smoothly. Liaison with the cluster office and other branch offices to ensure the smooth management of operations and the achievement of overall business goals. Ensure proper upkeep of branch premises and assets including safety and security Qualifications Optimal qualification for success on the job is: Graduate/ MBA (Marketing) preferred from a recognized institute NCFM and AMFI Certifications 10-15 years of experience in the BFSI sector Role Proficiencies For successful execution of the job, the candidate should possess the following: Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

Manage institute operations, drive admissions & revenue, ensure SOP compliance, staff hiring, student satisfaction, marketing, and daily administration with quality, discipline & profitability focus. Required Candidate profile Offer emotional support, explain procedures and medications, coordinate with doctors, resolve queries, and maintain accurate session records.

Interaction with customers through different modes of communication (Including - Walk-in Customers, Emails, and calls) to provide and process information in response to inquiries, complaints, and requests about product and services of Shriram housing Finance. Familiar with Complaints resolution process and specifically dealing with regulatory/Authority complaints Following up with internal departments like Sales, Accounts, IT & Technology, external agencies for the closure of the unresolved customer complaints & Escalations Taking ownership of customer issues and acting as their advocate with internal stakeholders Target first time resolutions, timely reply on tickets and ensure the SLA adherence Retaining existing Customers through effective means of negotiation, offering collateral if any. Maintaining MIS Being updated on new products, product features and services.

Job description Role & responsibilities Maintains the Profit and Loss statement and Balance Sheet for the branch. • Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank. • Sustained revenue generation for the branch through cross sell of TPP, RA and BB products • Liabilities mobilization through CASA portfolio growth in the Branch Catchment Superior and Consistent Customer Service • Ensures Efficient complaint management within specified TATs • Drives high service scores • Conducts customer engagement programs and marketing events • Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval Strengthening Systems, Controls and Processes • Ensures Upkeep of the Branch and ATM and raises issues if required • Liaises with respective teams for effective and efficient Fraud Management within the cluster • Ensures branch compliance with Banks policies and processes • Ensures timely submission of MIS reports • Ensures safety and security of Bank and customer's assets • Ensures Audit related deliverables both internal and external are met as per the prescribed norms • Ensures Role clarity to employees in the branch and manage attrition Performance Management • Tracks and monitors daily productivity and book movement of the branch • Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required Interested candidates can directly share their resumes with me on my Email ID shalini.gupta@v-konnect.com or WhatsApp Number 9893057024

Positions : Key Account Manager (KAM) Locatons: Selaiyur Chennai Job Role: Key Account Manager (KAM): To acquire new clients through leads and family accounts grouping To grow the liability base (CASAFD) of the bank by deepening relationships of premium mapped customer base To sell asset, wealth & other products (bank and third party) with a view to enhance revenue per client To service clients covering all their banking needs including bank/3rd party products To increase the bank and third party product holding of the mapped client To meet / call mapped clients for client servicing needs and new products cross sell To actively participate in driving campaigns conducted across liability and other products To conform to processes of the bank and have a high focus on compliance Eligibility Criteria : Age must be within 37 years for KAM Educational Qualification: Graduation and above Experience: 3+ years experience into Banking sales, Customer Service, Preferably into portfolio management Good interpersonal skills with a command on English and Local language