Branch Manager

Job Title:Branch Manager (NBFC)Department: Branch Operations / Sales / CollectionsReporting To: Area Manager

Job Purpose:

To assist the Branch Manager in overseeing the day-to-day operations of the branch, ensure smooth functioning across sales, collections, and customer service, and contribute to business growth and compliance within NBFC policies and guidelines.

Key Responsibilities:1. Branch Operations Management

• Support the Branch Manager in supervising overall branch activities.
• Ensure smooth functioning of loan disbursement, customer service, and collections.
• Monitor and maintain operational discipline, cash handling, and documentation accuracy.
• Ensure adherence to NBFC policies, audit, and compliance norms.

2. Business Development & Sales

• Drive sales of loan products (e.g., gold loans, business loans, vehicle loans, personal loans).
• Support in achieving monthly and quarterly branch targets.
• Identify and develop new business opportunities through local marketing and customer engagement.
• Guide and motivate the team to achieve sales and revenue goals.
• Cross-sell insurance and other financial products.

3. Customer Relationship Management

• Ensure high-quality customer service and satisfaction.
• Handle escalated customer issues and resolve them promptly.
• Build and maintain strong relationships with key customers and local partners.
• Oversee verification and KYC processes to maintain data accuracy.

4. Collections & Recovery Support

• Monitor daily collection performance and delinquency levels.
• Support the collections team in following up on overdue accounts.
• Ensure recovery efforts are carried out as per company policy.
• Maintain MIS and collection reports for review.

5. Staff Supervision & Training

• Supervise and guide executives, field officers, and support staff.
• Plan work schedules and allocate responsibilities efficiently.
• Train staff on sales techniques, customer service, and operational procedures.
• Maintain team discipline, punctuality, and performance tracking.

6. Reporting & Compliance

• Prepare and submit daily/weekly/monthly performance reports to the Branch Manager or Area Head.
• Ensure all records, loan files, and registers are updated and maintained properly.
• Support internal and external audits.
• Ensure full compliance with company policies, RBI norms, and local laws.

Key Skills Required:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Good knowledge of NBFC operations, loan products, and collection processes.
• Target-oriented, proactive, and customer-focused.
• Proficient in MS Office and loan management software.

Educational Qualification:

• Graduate (Commerce / Business / Finance preferred).
• MBA or PG Diploma in Finance / Marketing is an added advantage.

Experience:

• Minimum 3–6 years of experience in NBFC / Banking sector.
• At least 1–2 years in a supervisory or team-lead role preferred.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance

Work Location: In person