Branch Manager

Job Title: Branch Manager – Two-Wheeler Automobile Dealership

Location: RAM BHAWAN RAM AUTOMOBILES, Keshariya, Chakiya, Laxman Chowk (Motihari) BRANCH

Reports To: General Manager (GM)

Job Summary:

The Branch Manager will be responsible for managing the overall operations, profitability, and performance of the two-wheeler dealership branch. The role involves leading sales, service, and customer relations teams to achieve business objectives while ensuring excellent customer satisfaction and adherence to company policies and brand standards.

Key Responsibilities:

1. Sales & Business Development

• Drive two-wheeler sales targets for retail, institutional, and corporate customers.
• Develop and implement local marketing strategies and promotional activities.
• Monitor competitor activities and market trends to identify new business opportunities.
• Ensure effective enquiry management and lead conversion.

2. Team Leadership & Management

• Supervise, train, and motivate the sales, service, and accounts teams.
• Set clear performance goals and conduct regular performance reviews.
• Ensure discipline, teamwork, and professional conduct across departments.

3. Customer Relationship Management

• Ensure a superior customer experience throughout the sales and service process.
• Handle escalated customer complaints and resolve them promptly.
• Maintain long-term customer relationships and enhance dealership reputation.

4. Operations & Administration

• Oversee daily branch operations, including inventory management, billing, and documentation.
• Ensure proper display, cleanliness, and maintenance of the showroom and workshop.
• Manage stock levels, vehicle allocation, and timely vehicle delivery.

5. Financial & Compliance

• Monitor branch profitability and control operational costs.
• Ensure timely submission of MIS reports, daily sales reports, and other documentation.
• Comply with company policies, statutory requirements, and brand guidelines.

Qualifications & Experience:

• Education: Graduate / MBA preferred.
• Experience: Minimum 5–8 years of experience in the two-wheeler automobile industry, with at least 2 years in a managerial or supervisory role.
• Skills:
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• Sound knowledge of automobile sales processes and customer service.
• Proficiency in MS Office and DMS/CRM systems.

Key Performance Indicators (KPIs):

• Achievement of monthly and annual sales targets.
• Customer satisfaction index (CSI) score.
• Employee performance and retention.
• Branch profitability and expense control.
• Compliance with OEM and company standards.

Job Types: Full-time, Permanent

Work Location: In person