Branch Manager

Job Title: Branch Manager – RCU & FCU OperationsDepartment: Risk Control Unit (RCU) / Field Control Unit (FCU)Location: [Branch Location]Employment Type: Full TimeJob Purpose:To manage and oversee RCU & FCU branch operations, ensure smooth coordination with banks/NBFCs, monitor field teams, maintain quality checks, and achieve operational targets as per client guidelines. Key Responsibilities:1. Branch OperationsManage day-to-day branch activities related to RCU & FCU cases. Ensure timely allocation, follow-up, and closure of cases. Maintain MIS & daily reporting to Head Office and clients. Ensure SLA/TAT compliance for all cases. 2. Team ManagementHandle field executive/sampler allocation as per area and workload. Training & guiding field staff on client requirements and procedures. Monitor productivity, performance, and quality of reports. 3. Client CoordinationCoordination with bank/NBFC officials for case requirements and feedback. Resolve queries and ensure client satisfaction. Attend review meetings or audits when required. 4. Quality & ComplianceMaintain accuracy in RCU/FCU reports. Ensure adherence to company policies and compliance standards. Conduct random checks and quality audits of field reports. Take corrective actions in case of discrepancy or misconduct. 5. Reporting & Documentation Maintain daily MIS reports, visit tracker, allocation sheets & attendance. Submit weekly/monthly performance review to HO/client. Manage documents, ID cards, field kit, and case papers safely. Required Skills & Qualifications:Graduate / Post Graduate (Preferred: Commerce / Management). Minimum 2–4 years experience in RCU/FCU/banking sector. Strong leadership & team handling skills. Good communication & coordination ability. Knowledge of MS Excel / Email & reporting tools. Ability to work under pressure & achieve targets. Competencies:Decision Making Planning & Organizing Client Handling Problem Solving Confidentiality & Ethical Behavior