IT Support Associate

Position Summary: We are looking for an IT Assistant to provide support to our IT department and help maintain the organization's technological infrastructure. The ideal candidate will be responsible for assisting with day-to-day IT operations, troubleshooting hardware and software issues, supporting network systems, and ensuring all devices are functioning optimally. Key Responsibilities: Provide technical support to employees for hardware, software, and network-related issues. Install, configure, and maintain computers, printers, and other IT equipment. Assist in maintaining and troubleshooting the organization’s network, servers, and systems. Monitor and ensure the proper functioning of all IT equipment, including performing regular checks and maintenance tasks. Maintain inventory of all IT hardware and software. Assist with system upgrades, patches, and updates. Respond to and resolve helpdesk tickets in a timely and efficient manner. Assist in setting up new users, creating user accounts, and managing permissions in various systems. Help maintain and monitor the organization's data backups and security measures. Document IT processes, procedures, and troubleshooting guides. Collaborate with other departments to address specific technology needs. Perform other IT-related duties as assigned by the IT Manager. Skills and Qualifications: Basic knowledge of computer hardware, software, and networking. Familiarity with Windows, macOS, and/or Linux operating systems. Experience with Microsoft Office Suite and other common software applications. Strong problem-solving and troubleshooting skills. Excellent communication and interpersonal skills. Ability to work both independently and as part of a team. Detail-oriented and capable of managing multiple tasks simultaneously. Strong organizational skills with the ability to prioritize tasks effectively. A willingness to learn and stay up-to-date with new technologies. Education & Experience: High school diploma or equivalent (required). Associate degree in Information Technology, Computer Science, or related field (preferred). Previous experience in IT support or technical assistance (preferred but not required). CompTIA A+ certification or other relevant IT certifications (a plus).