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Branch Manager Operations

Branch Manager Operations

Super Scholar

5 - 7 years

7 - 9 Lacs

ahmedabad

Posted:None| Platform:

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Skills Required

team management pharma analytical pharmacy healthcare workflow customer service risk management logistics business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Branch Manager Operations (Healthcare/Administration)

Location: Ahmedabad / Chennai / Delhi

Salary: 60, 000 80, 000 per month

Experience: 5 to 7 Years

Industry: Healthcare, Pharmaceuticals

Job Summary: We are hiring a Branch Manager to oversee day-to-day operations at our ADS Centre. The ideal candidate will manage cross-functional teams, improve operational efficiency, and ensure high service standards. This is a leadership role in operations, office administration and customer service.

Key Responsibilities:

1. Strategic Operations Management

Support business strategy implementation with HO team
Drive process improvements and operational efficiencies
Develop and maintain SOPs and workflow policies

2. Team & Resource Management

Lead operations, logistics, warehouse, and pharmacy teams
Train new and existing staff; monitor team performance
Ensure team motivation, accountability, and collaboration
Manage resource planning and cost control

3. Communication & Coordination

Resolve internal and external quality or service issues
Collaborate with cross-functional teams and departments
Maintain attention to detail in execution and planning
Handle escalations and act as key customer contact

4. Risk & Compliance Management

Identify operational risks and implement mitigation strategies
Ensure business continuity and compliance with standards

5. Customer Experience & Vendor Management

Resolve customer complaints and service issues
Oversee order fulfilment, returns, grievances, and settlements
Maintain relationships with key vendors and service providers

Qualifications:

Bachelor s degree in Business, Operations, or relevant field
Master s preferred; B. Pharm/D. Pharm is an added advantage
5 7 years of relevant experience in operations/healthcare/office administration
Proven team management and leadership abilities
Strong problem-solving, analytical, and communication skills

Keywords: Branch Manager, Operations Manager, Healthcare, Team Leader, Fulfillment Centre, Risk Management, Customer Service Manager, Ahmedabad Jobs, Chennai Jobs, Delhi Jobs, Pharma Jobs, Administration

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Branch Manager Operations