Branch Manager

Position Title: Branch Manager

Department: Operations

Location: Agra, Uttar Pradesh

Position Summary:

The Branch Manager will be responsible for overseeing the end-to-end branch operations, ensuring service quality, customer satisfaction, on-time Pickup and delivery of goods, and overall business profitability. The role demands a high level of ownership and execution capability to meet performance benchmarks and operational KPIs for the Branch.

Key Responsibilities:

• Ensure smooth daily operations of the branch, including pickups, transit, and delivery in adherence to SLAs and TATs.

• Maintain service quality and reduce service gaps in POD management and DEPSI (Damage, Excess, Pilferage, Shortage, Interchange).

• Weekly market visit for Local client acquisition and maintain existing client relationships through regular engagement.

• Candidate should have self local network to manage additional load during sale period / festive season with due coordination with HO (Head- Quarter) and Manage vendor performance and timely invoice closure

• Managing staff Hiring and cost optimization to run a smooth profitable Branch

• Conduct regular Training to ensure client SOP and operation hygiene.

Qualifications & Experience:

• Graduate in any discipline; candidates with specialization in Logistics/Supply Chain Management preferred.

• Minimum 3 -5 years of experience in branch or hub operations within reputed courier/logistics companies (B2B/B2C).

• Strong knowledge of transport operations, WMS, and TMS systems.

• Familiarity with Agra and surrounding regional markets, including industrial and customer hubs.

• Fluency in English and Hindi; knowledge of the local dialect is a plus.

• Willingness to travel locally for customer meetings and reviews (minimum 7 days/month).

Skills & Competencies:

• Strong leadership & team management

• Operational excellence mindset

• Customer-centric approach

• Analytical and result-oriented

• Strong follow-up & problem-solving skills

• Tech-savvy with working knowledge of MS Office & ERP platforms

• Excellent communication & interpersonal skills

Why Join Max Transtech?

Be part of a dynamic logistics company that’s transforming supply chain excellence through technology, innovation, and people. At Max Transtech, you don’t just manage logistics, you lead the future of it.

Share your CVs to btp@mttlgroup.com