Manager (Branch)

Position Summary:

The Branch Manager will be responsible for overseeing the end-to-end branch operations, ensuring service quality, customer satisfaction, on-time Pickup and delivery of goods, and overall business profitability. The role demands a high level of ownership and execution capability to meet performance benchmarks and operational KPIs for the Branch.

Key Responsibilities:

• Ensure smooth daily operations of the branch, including pickups, transit, and delivery in adherence to SLAs and TATs.
• Maintain service quality and reduce service gaps in POD management and DEPSI (Damage, Excess, Pilferage, Shortage, Interchange).
• Weekly market visit for Local client acquisition and maintain existing client relationships through regular engagement.
• Candidate should have self local network to manage additional load during sale period / festive season with due coordination with HO (Head- Quarter) and Manage vendor performance and timely invoice closure
• Managing staff Hiring and cost optimization to run a smooth profitable Branch
• Conduct regular Training to ensure client SOP and operation hygiene.

Qualifications & Experience:

• Graduate in any discipline; candidates with specialization in Logistics/Supply Chain Management preferred.
• Minimum 3 -5 years of experience in branch or hub operations within reputed courier/logistics companies (B2B/B2C).
• Strong knowledge of transport operations, WMS, and TMS systems.
• Familiarity with Agra and surrounding regional markets, including industrial and customer hubs.
• Fluency in English and Hindi; knowledge of the local dialect is a plus.
• Willingness to travel locally for customer meetings and reviews (minimum 7 days/month).

Skills & Competencies:

• Strong leadership & team management
• Operational excellence mindset
• Customer-centric approach
• Analytical and result-oriented
• Strong follow-up & problem-solving skills
• Tech-savvy with working knowledge of MS Office & ERP platforms
• Excellent communication & interpersonal skills

Fill out the Google form below, and HR will reach out to you shortly.

https://forms.gle/82Bhcyn8oQHyR9C99

or send your cv at hr@mttlgroup.com