Branch Manager

As the Branch Manager, your primary responsibility will be to oversee the daily operations of the branch and ensure the smooth functioning of all activities. You will be in charge of managing the staff, fostering a positive work environment, and ensuring customer satisfaction. Collaborating with the Head Office, you will be involved in implementing business development strategies specific to the assigned branch. Working closely with the Counseling and Operations Team, you will educate them on the latest updates, policies, and rules. Additionally, you will be responsible for handling a team of counselors and back office operations using result-oriented strategies and planning. It will be essential to provide high-quality services to customers and act as the process owner for all clients, ensuring they are well-serviced throughout the entire student visa application process. Achieving branch sales targets and projected profits will be a key aspect of your role. You will also be involved in selecting, training, supervising, and evaluating branch staff to enhance individual productivity. Familiarizing yourself with the company's CRM portal and utilizing it efficiently for routine activities will be crucial. Supporting the team in resolving CRM-related issues and ensuring branch compliance with company policies will also be part of your responsibilities. Maintaining operational standards to create an excellent working environment, leading and motivating the team towards higher productivity, and ensuring the facility's cleanliness, safety, and orderliness are additional duties. Counseling clients about student visa processes and requirements for various countries, resolving customer complaints, and supporting sales promotion activities will also be part of your role. Developing action plans to enhance operational controls and optimize customer service, as well as conducting routine audits of client records, are key responsibilities. Desired Profile: - Postgraduate/ Graduate with at least 5 years of experience in a managerial capacity. - Preferably female candidates, though male candidates are also welcome to apply. - Stable career history with good team-leading experience. - Strong knowledge of Canada, and preferably Australia, New Zealand, and Europe visa rules and regulations. - Understanding of visa application processes, documentation requirements, and the ability to work under pressure to achieve results. - Excellent communication skills (verbal and written), pleasing personality, confidence, good keyboard skills, and academic brightness. - Ability to effectively communicate with individuals of all age groups and social backgrounds. - Flexibility regarding working hours and willingness to encourage input and ideas from others.,