Branch Head

Position Title: Branch Head Reports to: Regional Head Department: Operations/ Business Development Job Purpose This position is accountable for overseeing the branch operations through constant guidance and effective leadership. The incumbent shall ensure customer service excellence with high level of service standards.This job demands managing operational and administrative aspects & responsible to meet P & L target of the assigned branch. KEY ACCOUNTABILITIES: maximum 12/14 accountability statements in the form of verb/noun/result area Description Performance Indicators Overall responsibility of managing all transactions, compliance and KYC. This role will carry individual sales target Achieving monthly/Yearly Target of each product assigned Performance management of the branch staff through quality control and necessary training. Ensuring training module completion of the direct reports in a timelymanner. Increasing the customer footfall by adding new customers and converting existing customers. Managing and controlling the documentation process related to branch operations with regards to customer and local authorities, Safe house management, document custody and retrieval. Primary custodian of shutter and safe keys Design and Develop appropriate branch processes whenever new product portfolios are enabled in the market by the organization. Ensure proper segregation of duties, develop and maintain work flows for all stages of branch operations. Assesses risks in all branch processes, review control effectiveness and improve processes for better customer experience as well as stronger risk management. Productivity and performance management Quality Control Customer acquisitionand retention Customer experienceand cross selling Process Improvements Business promotion &New initiatives QUALIFICATIONS, EXPERIENCE, & SKILLS: Define the skills, knowledge and experience specific to the job in question (includes generic skills) Bachelor's Degree/Master's Degree is preferred 5+ years of experience in our business (Forex/Gold Loan/ Travel & Holidays). Good product and market knowledge Comfortable working under pressure in a dynamic environment Well versed with MS Office. Seek opportunities to improve service processes, minimize operational risk and reduce costs Knowledge of controlling and managing Branch P & L, analyze the same COMPETENCIES: Behavioural competencies Leadership Skills: Be a positive influence for the team to drive business results and team motivation. Decision Making Skills: Be conflict management, time management etc. Continuous Improvement: Bring Improvements with good analytical insight Problem Solving Skills -Problem-solving mentality to every situation. See alternatives, take initiative and responsibility Communication Skills: Effective communicator and Good Listener Interpersonal Skills: Ability to interact well with the team and functions. Show respect in all forms of communication Show more Show less