BPO Process Manager

Ayurveda BPO Process Manager

We are seeking an experienced BPO Process Manager to lead and manage our Ayurveda-focused BPO operations. The ideal candidate will ensure smooth workflow, team efficiency, and high-quality customer interactions while maintaining the integrity and authenticity of Ayurveda-based services.

Key Responsibilities

• Oversee end-to-end operations of the Ayurveda BPO process, ensuring SLAs and KPIs are consistently achieved.
• Manage inbound/outbound calls, chat, and email support related to Ayurveda consultations, products, and services.
• Train agents on Ayurveda basics, customer handling, and compliance with medical/ethical standards.
• Monitor call quality and ensure accurate, empathetic, and informative communication with customers.
• Handle client escalations, resolve issues, and maintain strong relationships with Ayurvedic doctors, vendors, and stakeholders.
• Optimize processes to improve efficiency, customer satisfaction, and sales conversions.
• Ensure compliance with healthcare regulations, data privacy, and company policies.
• Create reports and share performance insights with management.
• Collaborate with HR, Quality, and Training teams to maintain a skilled and motivated workforce.

Skills & Qualifications

• Graduate in Business, Healthcare, or related field (Ayurveda/Pharma background preferred).
• 4+ years of BPO operations experience, with at least 2 years in a managerial role.
• Knowledge of Ayurveda products, treatments, or wellness industry is highly desirable.
• Strong people management and leadership skills.
• Excellent communication skills in English, Hindi (regional languages are a plus).
• Proficient in CRM tools, reporting, and data analysis.
• Customer-centric approach with high ethical standards.

Job Types: Full-time, Permanent

Pay: ₹28,967.09 - ₹37,721.37 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid time off
• Provident Fund

Work Location: In person

Speak with the employer
+91 9667534677