BPO Ops. Manager

Cyfuture

5 - 10 years

5 - 7 Lacs

surat gujarat india

Posted:14 hours ago| Platform: Foundit logo

Apply

Skills Required

client coordination attrition control kpi bpo operations process management rostering shrinkage shrinkage control attrition management

Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities:

Must have great understanding about BPO Matrix.
Skills for planning, assigning and directing work.
Meet or exceed KRA's of all team members - New training and ongoing training of team members
Responsible for revenue generation of assigned process and span
Responsible for achieving desired client KPI's throughout and align team to deliver the desired results.
Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports.
Document and communicate system and business process gaps.
Ensure process operates efficiently according to client and company measures.
Be directly responsible towards fostering the development of your team by motivating.
Strong Client Handling Skills.

Required Candidate profile

Minimum of 5 years of experience as an operation Manager from any Domestic Voice process.
Non-BPO experienced profiles will not be considered.
Good communication, Analytical, and leadership skills.

More Jobs at Cyfuture

Team Lead

Gandhinagar, Ahmedabad

1 - 3 yrs

INR 2 - 3 Lacs

Talent Aquisition/HR Executive Ahmedabad Location

Gandhinagar

3 - 8 yrs

INR 2 - 3 Lacs

HR Associate/HR Team Lead (BPO Hiring) Lucknow Location

Lucknow

3 - 8 yrs

INR 2 - 3 Lacs

Senior Human Resource Executive

Ahmedabad

3 - 8 yrs

INR 1 - 4 Lacs

Senior Human Resource Executive

Lucknow

3 - 8 yrs

INR 1 - 4 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.