11904 Bpo Jobs - Page 42

Hiring for International Customer Service Voice Process Need Grad./UG with 1yr BPO customer service exp. can apply Salary upto 31k in hand, 4.60LPA 5 days working 2 roster off & Shift Cabs Call&Whatsapp Ritika 9625633417 Isaac 9821396952 Required Candidate profile Candidates must have excellent communication skills. Candidates must be comfortable working in any shifts. Candidates must be an immediate joiner.

Position:- Tvs & Bajaj Process | sales Process (outbound Process) Department:- Customer Service - outbound Process Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts : - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,000 To 18,000 + unlimited incentives. Office Time :- 9.30 Am To 6.30Pm Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact : - HR Aditya :- 8308125422

Hiring for Hindi Customer Support Executives Domestic Process Work from office Location: Electronic City, Bengaluru Details : Shift: 9 Hours, Day Salary: 20k CTC (Freshers can apply) Roles and Responsibilities Provide online support for customers. Be responsible to deliver a high-quality, customer-driven, support service resolving customer inquiries at the first point of contact wherever possible. Assist customers in resolving any open requests for support, assistance, information on upgrading, etc. Must be an immediate Joiner with good communication skills. Call HR Rinkita: 7579022945 for more details ** ALL INTERVIEWS WALK IN at Bengaluru Branch **

Hiring for Tamil and Malayalam Customer Support Executives Domestic Process Work from office Location: Marathahalli, Bengaluru Details : Shift: 9 Hours, Day Salary: 20k CTC Roles and Responsibilities Provide online support for customers. Be responsible to deliver a high-quality, customer-driven, support service resolving customer inquiries at the first point of contact wherever possible. Assist customers in resolving any open requests for support, assistance, information on upgrading, etc. Must be an immediate Joiner with good communication skills. Call HR Rinkita: 7579022945 for more details ** ALL INTERVIEWS WALK IN at Bengaluru Branch **

Hiring! Hiring! Hiring! Hi folks!! Greetings for the day!! "PERMANENT WORK FROM OFFICE" We are hiring freshers and experienced candidates as CUSTOMER SUCCESS ASSOCIATE Only Graduates can apply Responsibility: Candidates has to give voice support to customers. Have to handle customer queries and resolve their issues via phone calls, as its Outbound process To ensure high quality customer satisfaction and efficient order resolution. Requirements: Excellent communication skills. Comfortable with rotational shifts( predominantly night shifts only for males) 6 days working and any 1 week offs Skills: Must be fluent in English and Hindi. Interested candidate can connect with us on given number (voice & whatsapp) HR Mahek Patel - 8657002736 HR Divya Thakur - 8657002773 Email ID - HR06.shiningstars@gmail.com

Walk- in For TOP MNC BPO Profile - Tele Sales/Customer care Executive/ Inside sales Executive 1. LOCATION - WHITEFIELD Qualification- HSC passed - 12th Pass can apply Salary- upto 22 K - 27 K in hand + INCENTIVES 1 Rotational week off Day shift Experience- Minimum 6 months of experience in Sales or Customer service + Sales/upsell/renewals. FRESHER WHO CAN SPEAK GOOD HINDI & ENGLISH - INTERESTED IN TELESALES CAN APPLY Languages required- HINDI & English Age - upto 30 years 2. LOCATION - KORAMANGALA ( ONLY EXPERIENCE CAN APPLY) Qualification- SSC passed - 10th Pass can apply Salary- 20 K in hand + INCENTIVES 1 Rotational week off Day shift Experience- Minimum 6 months of experience in Sales or Customer service + Sales/upsell/renewals. Languages required- Kannada & English Age - upto 35 years Immediate Offer Madhvi- 8318644241 Uma- 8287585554 Sonal- 7037224020 Cheshtha- 9315107361

Need experience with min 1 year of international voice/ chat exp on paper Salary up to 28k -29k + 6k complexity bonus + incentives + variables Location- Gurgaon WFO Excellent comms & written skills (40wpm) Call for more details:- HR Ritika 9289133009 Required Candidate profile US Telecom chat/ blended process

Whereitz technology is looking for Customer Support:** Are you customer-focused and love solving problems? Join our support team and be the friendly face our customers rely on to join our dynamic team and embark on a rewarding career journey Provide assistance to customers via multiple channels Resolve product or service-related issues Ensure high customer satisfaction and retention Document interactions and escalate as needed

At Uber, providing amazing customer support that establishes trust for riders, earner partners, eaters, and delivery partners our community is a core feature of our product experience. We invest in this mission and believe in providing the highest quality service executed in the smartest, most efficient way. As a key support role for your Region and WFM Program Manager, you will be involved in various activities to ensure the optimal functioning of designated programs. This includes collaborating with internal stakeholders through meetings, such as performance reviews, team meetings, and project updates. Additionally, you will engage in discussions with external stakeholders, particularly BPOs, regarding capacity management. You will contribute to performance management and assist with data management tasks, including ensuring data accuracy across multiple sources. You will also review forecasts and gather insights for weekly capacity calls with BPO partners. You will also help drive SLA management, reviewing historical and projected metrics, analysing performance data, and presenting observations to address efficiency gaps. This role offers an opportunity to contribute to the success of the WFM Program, making a significant impact on operational efficiency and cost savings. What the Candidate Will Need Meetings with Internal Stakeholders: Attend and participate in performance management discussions Participate and support FTE governance process Contribute to weekly business reviews Meetings with External Stakeholders: Engage in discussions with BPO partners pertaining to capacity management Participate in performance management discussions with external stakeholders Program Management: Manage new LOB launches and footprint changes Provide support for data required for Jira disputes Participate in and contribute to projects that improve business efficiency, such as cost savings and operational efficiency improvements in WFM processes Data Management: Prepare WFM QBR data Ensure WFM data sources and internal reports are up to date Gather and organize insights from reviews for weekly capacity calls with BPO partners Ensure WFM data sources are up to date across SL, AHT, TPH reports, capacity planning, S&D, and other internal/ad-hoc reports and project files SLA Management: Review historical core metrics from a WFM perspective on a weekly basis (Trips, Contact Rate, Inflows, AHT, Occupancy, Shrinkage, Costs, etc.) Review projected capacity in BPOs and ensure alignment with provided forecasts Gather insights from GCC for performance analysis and share with RCO as needed Present observations on efficiency metric degradation, productivity gaps, heatmap issues, seasonality trends, etc. Provide clear insights and recommend actions to address any issues and improve efficiency metrics Basic Qualifications Experience in BPO Workforce Management Advanced Capacity Planning Skills BPO realtime management experience Excellent communication and interpersonal skills to collaborate effectively with internal and external stakeholders Strong stakeholder management skills Strong analytical and problem-solving skills with a keen attention to detail. Ability to derive insights from data and recommend action Ability to work independently and prioritise tasks effectively Should be well versed with use of generative AI tools like Gemini, chatGPT etc. Willing to work in shifts Preferred Qualifications In depth knowledge in Forecasting and Capacity Planning, Erlang, Occupancy, Service Level and ASA Worked in a captive unit to manage outsourced BPO vendor partners Working knowledge in Google Sheets/Excel/SQL/Tableau and Looker Studio Experience in NICE IEX WFM tool *Accommodations may be available based on religious and/or medical conditions, or as required by applicable law.

Manager Chat Support Back to job search results Tesco India Bengaluru, Karnataka, India Hybrid Permanent Apply by About the role - Ensuring I understand our Core Purpose and the role I play in delivering this - Role modelling the Tesco values and leading by example in what I do and how I behave - Crafting a culture of highly engaged colleagues who are passionate about their role in serving shoppers a little better every day - Ensure timely and effective resolution of customer concerns as per the defined SLA and KPIs - Maintain and enforce quality standards for customer interactions by delivering high Customer Satisfaction scores - Monitor and analyze team performance metrics. - Supporting my team with complex issue management, liaising with partners on outstanding issues and taking ownership to close issues - Ensuring the team receive all training, knowledge and development to provide a quality service and deliver expectations - Mentoring my team to deliver great service, perform operational transactions to a high standard and continually uplift performance - Managing team attendance and working in roster shifts to provide required support to team members - Implement best practices to enhance the overall customer service experience. - Contribute to the development and execution of customer service strategies and initiatives. - Holding inspiring everyday conversations with my team, recognizing great performance and encouraging a focus on development and career aspirations - Supporting the performance of my team, providing structured mentorship, expectations and accountability to improve performance in line with process - Crafting a fair, transparent and inclusive culture for all colleagues - Ensuring equal career development opportunities for all colleagues in my team - Continually developing my skills to be the best I can be in my role What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Refer "About the role" section You will need Managing performance Management Experience in BPO preferred in customer space Contact Centre ways of working People / Team management Development of People Operational delivery

At Uber, customer obsession drives everything we do. We are dedicated to building products that provide exceptional support for our Riders, Drivers, Eaters, and Restaurants. Our Customer Obsession team focuses on creating seamless experiences through in-app self-service, omnichannel communications, and tailored support for multiple lines of business. We leverage cutting-edge technologies, including our internal tool Bliss Platform for agent support, to deliver high-touch interactions across Greenlight Hubs, Centers of Excellence (COEs), and Business Process Outsourcing (BPO) partners worldwide. We are seeking a Backend Software Engineer II to join our dynamic engineering team. The ideal candidate is a seasoned software engineer with experience in designing, building, and maintaining scalable backend systems. This role demands technical depth, problem-solving expertise, and a focus on fostering collaboration to ensure high-quality design, development, and delivery of complex software projects. You will work on projects spanning multiple teams, contribute to the optimization of system performance, advocate for engineering best practices, and lead efforts to innovate, scale, and maintain reliability while aligning technical efforts with business goals. You will play a crucial role in building and enhancing the tools and systems that support our customer communication channels. Youll have the opportunity to work with innovative technologies, including the integration of phone IVR systems, Video Integration, and Generative AI & Self serve automation solutions, ensuring a seamless customer service experience across multiple modalities and extending these platforms to support B2B customer support to New Line of Business within Uber. What the Candidate Will Need / Bonus Points What the Candidate Will Do ---- As a software engineer II, you will develop high-quality system designs, ensuring scalability, maintainability, and performance while considering both short- and long-term trade-offs. Exercise sound engineering judgment to make decisions around design patterns, architectural trade-offs, and feature prioritisation. Contribute to team-wide architecture decisions and drive efforts to modularise and reuse components across services. Document technical designs (e.g., ERD, architecture design notes, engineering wikis) to maintain transparency, consistency, and alignment. Foster team-wide knowledge sharing and establishing training opportunities related to software design patterns and technical best practices. Basic Qualifications ---- 2.5+ years of relevant software development experience in one or more programming languages (e.g. Golang, Java, Python, C/C+) and distributed system design. Experience designing, implementing, and maintaining scalable RESTful APIs and micro services. Experience with database design and management (SQL and NoSQL), system performance optimization, and high-availability system design. Experience with CI/CD pipelines, cloud infrastructure (AWS, GCP, Azure), and containerisation (Docker, Kubernetes). Familiarity with monitoring tools, incident response, and alerting mechanisms. Experience collaborating on projects and working efficiently as part of a team Thriving in ambiguity and having a go-getter attitude Preferred Qualifications ---- Bachelors degree in Computer Science or related field Background in large-scale backend infrastructure Knowledge of data structure and algorithms and an ability to use them practically when implementing solutions Demonstrated experience working collaboratively in cross-functional teams Prior experience building systems that are user-centric, reliable, and optimised for scalability. Proven ability to balance technical and business trade-offs while aligning engineering solutions with organisational objectives. *Accommodations may be available based on religious and/or medical conditions, or as required by applicable law.

Greetings from Sutherland Global Services!!! We are hiring for International Non-Voice Process . We are looking for freshers and experienced (Minimum 2 Years) candidates who want to build their career in the international domain by having decent verbal communication skills. Interview Process: HR Round Online Assessment Operations Manager Round DOJ: Looking for an immediate joiner Responsibilities: Manage customer interactions with professionalism and composure, even in high-pressure situations Resolve customer concerns efficiently while identifying and anticipating future needs Apply insights from customer feedback to improve service quality and personal performance Adapt to evolving processes and confidently handle situations with limited information or changing priorities Use internal systems and technology tools effectively to assist customers and troubleshoot issues Handle multiple customer interactions simultaneously while maintaining accuracy and attention to detail Build rapport and trust through consistent, empathetic, and solution-oriented communication Demonstrate a solid understanding of banking products and services to provide accurate and helpful support Required candidate profile: Must have decent communication & typing skills. Currently hiring freshers and anyone pursuing distance education (Correspondence). Highest Qualification + 2/ Graduation not mandatory Work from Office Shift timing: Rotational night shifts with rotational week off.( 5D of work with 2D of week off ) Interested candidates can walk-in for the interview to the office on 23/07/2025 ( Wednesday ), 24/07/2025 ( Thursday ) & 25/07/2025 (Friday) between 10.30 AM - 1.30 PM. Mention " HR Malavika " on top of your resume for reference. Contact Person: - Malavika Nair Contact Number: - 8925361136 Location: - 7th Floor, North Wing Divyasree Tech Ridge, Block P2, Manikonda, Hyderabad, Telangana - 500089 Landmark: - Divya Shree 7th Floor G-Map Location: - https://maps.app.goo.gl/XenGkn28aLjhMfQQ9

Hiring for Telesales Officer (Insurance domain) Work from office Branch Location : Begumpet, Hyderabad Details : Shift: 9 Hours (Day) Experience: Min 6 months experience preferred (Freshers can also apply) Salary: Freshers: Up to 19k CTC, Experience: Up to 28k CTC Roles and Responsibilities As a Telesales Executive, your primary responsibility will be to connect with potential customers via phone calls and educate them about our insurance products. You will play a pivotal role in building relationships with customer, assessing their insurance needs, and providing tailored insurance solutions. Excellent communication and interpersonal skills. Ability to explain complex information in a clear and understandable manner. Knowledge of insurance products and services is a plus. Call HR Yamuna: 7358687919 to schedule your interviews. ** ALL INTERVIEWS Walk IN **

Duties include, but are not limited to: Matching the invoices from the IMDEX Maintain Accuracy levels of above 98 %. Able to meet the productivity target set. Vendor Statement preparation Credits and Returns research Payment holds research processing & Quality check for invoices matched. Desired skills: Degree/ Masters Degree in Finance/Accounting as Major Subject. 0 to 1 Year of experience in Accounting field , preferably BPO on reconciliations , invoice exception queue management Knowledge of Oracle Financials. Experience in 6 sigma MethodologiesParticipated in Lean Projects, Quality circles & Creative work groups etc. Knowledge on Outlook, Word and Excel or similar desktop applications. Good Communications skills Written & Verbal Good typing speed 25-30 w.p.m with 90% accuracy Applicant to have minimum experience of 6 months to 3 years. Desired skills: Degree / Masters Degree in Finance/Accounting as Major Subject.. Knowledge of Oracle Financials. Experience in 6 sigma MethodologiesParticipated in Lean Projects, Quality circles & Creative work groups etc. Knowledge on Outlook, Word and Excel or similar desktop applications. Good Communications skills Written & Verbal Good typing speed 25-30 w.p.m with 90% accuracy Applicant to have minimum experience of 6 months to 3 years.

Hiring: Medical Billing (AR Process) Airoli / Sakinaka, Mumbai | Work from Office Only Night Shift (6:00 PM 7:00 AM) | Fixed Sat-Sun Off Open Roles: AR Associate * Non-BPO: 15K + 5K Incentives * BPO (1+ month): 17K + 5K Incentives Sr. AR Associate (Females Only) Min. 6 months Intl Voice Process Exp 23K + 5K Incentives Process Type: Blended (Voice + Non-Voice) | AR Calling / Medical Billing Must-Haves: * Excellent English Communication * Mumbai-based only * Ready for Night Shift (Mandatory) * Immediate Joiners Preferred Interested? Contact HR Sanika at 91369 79604 to book your interview now! Email : sanikavadgaonkar@gmail.com

About the Job Job Location: Mumbai, Bhayandar Shifts: Rotational Day Shifts Workdays: 6 days Minimum Qualifications: Education: Graduate Job Roles & Responsibilities: Responsible for all activities related to the projects handled, allocate resources & set processes, optimizing resources with respect to cost & utilization. Plan, implement & monitor deliverables for the teams reporting to him Coordinate with other departments for smooth implementation of work Responsible for maximizing revenue & minimizing cost. Coordination with the Clients, Experience in Client Management and Interaction will be preferred. Responsible for Daily Operational Reports. Responsible for morale & motivation of the staff. Responsible to train & create growth opportunities for Subordinates. Managing Employee Relations, conducting Skip Level meetings and improving employee connect Ability to liaise with relevant support departments stakeholders Kindly Contact 7400855477

Hiring for Telesales Officer (Insurance domain) Work from office Branch: BTM Layout, Bengaluru Details : Shift: 9 Hours (Day) Experience: Min 6 months experience preferred (Freshers can also apply) Salary: Freshers: Up to 19k CTC, Experience: Up to 28k CTC Roles and Responsibilities As a Telesales Executive, your primary responsibility will be to connect with potential customers via phone calls and educate them about our insurance products. You will play a pivotal role in building relationships with customer, assessing their insurance needs, and providing tailored insurance solutions. Excellent communication and interpersonal skills. Ability to explain complex information in a clear and understandable manner. Knowledge of insurance products and services is a plus. C all HR Aiswarya: 7972173667 to schedule your interviews. ** ALL INTERVIEWS Walk IN **

24x7 rotational Shifts 9 hours of login every day. 6 Days Working Salary- 18K-23K CTC (14K-18K in hand) , Excellent English + Hindi (B28 high) Minimum 0.6 month experience mandatory Interested candidate call us HR Ullasika: 6357157175 Required Candidate profile Candidate should have their own system as follows Windows 10 8GB RAM or above i5 processor or above , 7th Gen & above Broadband connection with minimum speed of 20 MBPS Wired Headphone

HI-JOBSEEKERS!!! GREETINGS FROM SHININGSTARS!!! HIRING FOR TRAVEL EXECUTIVE FOR MULTINATIONAL BPO IN NCR LOCATION. Job Title: Customer Support Executive (Voice Process) Company Location: Gurgaon, Noida Work Mode: Work from Office (WFO) Job Description We are urgently hiring for a Customer Support Executive Voice Process (Travel Domain) to join our team in Gurgaon & Noida Location. The ideal candidate should have prior experience in a Travel Voice Process , along with working knowledge of Galileo / Amadeus GDS tools . Key Responsibilities: Handle inbound and outbound voice-based customer queries related to travel bookings, cancellations, and modifications. Assist customers with flight reservations, ticketing, and travel-related support using Galileo/Amadeus GDS tools . Provide excellent service to ensure customer satisfaction and retention. Resolve queries in a professional and timely manner while adhering to company policies. Manage shift responsibilities and ensure proper documentation of customer interactions. Key Requirements: Experience: Minimum 6 months in a Travel Voice Process. Technical Skills: Proficient in Galileo or other GDS platforms . Communication: Must be fluent in English with certification or equivalent proficiency. Shifts: Rotational shifts (24x7 support). Working Days: 6 days a week (Rotational week off). Salary & Benefits: CTC: 24,000 – 27,000 per month Incentives: Performance-based (if applicable) Growth: Opportunity to grow within a reputed travel process How to Apply: Interested candidates may send their updated resumes to whatsap no. #Kaynat_8957778258 Start your journey with a growing team in the travel customer support domain. Apply now! Thanks & Regards, Kaynat Khan Team Leader ShiningtarsITPL

Designation : Customer support officer(Only female candidates) Location :Kochi Key Responsibilities: Deliver professional and presentable customer service. Utilize exceptional communication skills to assist clients. Manage time effectively to handle multiple inquiries. Adapt to various situations and solve problems efficiently. Collaborate effectively within a team environment. Good english communication Considering freshers

Hiring for Telesales Officer (Insurance domain) Work from office Branches : Vadapalani, Chennai Aminjikarai, Chennai Details : Shift: 9 Hours (Day) Experience: Min 6 months experience preferred (Freshers can also apply) Salary: Freshers: Up to 19k CTC, Experience: Up to 28k CTC Roles and Responsibilities As a Telesales Executive, your primary responsibility will be to connect with potential customers via phone calls and educate them about our insurance products. You will play a pivotal role in building relationships with customer, assessing their insurance needs, and providing tailored insurance solutions. Excellent communication and interpersonal skills. Ability to explain complex information in a clear and understandable manner. Knowledge of insurance products and services is a plus. Call HR Aiswarya: 7972173667 ** ALL INTERVIEWS Walk IN **

Deal with customers through chat and voice Handle queries with accuracy and efficiency Maintain high customer satisfaction Identify and escalate issues when required Call/WhatsApp HR Namrata @ 91054 36757 Required Candidate profile Excellent English Communication skills Rotational shifts UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! Perks and benefits Cab Facility Incentive Bonus

The associate will handle queries relating to products and services over live chat and emails- The associate will be responsible for timely and accurate support to customers with a strong focus on high standards for the role- Demonstrates end-to-end ownership of every interaction coupled with proactive problem-solving and provides exceptional support to our customers- Both freshers and experienced can apply- Excellent verbal and written communication is mandate- High School Diploma or Equivalent and above (Graduation is not mandatory)

The People Services Senior Generalist is responsible for controlling, monitoring, and executing People Services core models, ensuring a One Sanofi, best-in-class service for employees- This role supports employee lifecycle management within the legal framework and Sanofis corporate policies, maintaining adequate control and minimizing associated risks- Main responsibilities: Employee Lifecycle Management: Support onboarding, job changes, and offboarding processes Assist in contract creation, employee data updates, and termination activities Coordinate asset collection during offboarding Manage external workforce data in internal systems (e-g-, CREW, Snow, Parade) Data Management and Reporting: Maintain accurate employee data in Workday and related systems Support data quality monitoring, analysis, and auditing Prepare periodic and ad-hoc reports Ensure compliance with data security protocols and GDPR Query Handling and Customer Service: Address employee inquiries through One Support platform (ServiceNow) Handle L1 and L2 queries related to People Services topics Maintain knowledge databases and support knowledge transfer activities Compliance and Documentation: Ensure adherence to Sanofi policies, guidelines, and mandatory internal controls Maintain personnel files (digital and physical) and conduct monthly audits Support document management related to the employee lifecycle Assist in providing documentation for audits and external entities Process Improvement: Contribute to continuous improvement initiatives and automation efforts Assist in updating standard operating procedures (SOPs) and work instructions Support testing of new functionality in Workday and other systems Stakeholder Coordination: Collaborate with internal stakeholders (P&C, Legal, COEs, Facilities, etc-) Coordinate with external partners (Payroll and T&E BPO partners) Ensure compliance with Service Level Agreements (SLAs) Benefits & Administration: Medical Insurance Invoicing & MJE postings Reconciliation of Medical Insurance payments Resolving Payment, Cost Center, Invoices Issues Experience: Bachelors degree in HR, Business Administration, or related field 6+ years of experience in HR or related field Fluency in English required; local language skills Hindi/Telugu Experience in a multicultural environment is a plus Soft and Technical skills Solid understanding of HR processes and activities Proficiency in Microsoft Office, particularly Excel Knowledge of HR systems like Workday is advantageous Strong problem-solving and analytical skills Excellent communication and interpersonal skills Customer service orientation Leadership abilities and teamwork skills Adaptability and willingness to learn Detail-oriented with ability to meet deadlines Awareness of data privacy rules (e-g-, GDPR)

The People Services Generalist will be responsible for supporting employee lifecycle management, ensuring best-in-class service for Sanofi employees- This role involves executing core People Services processes within the legal framework and Sanofis corporate policies, while maintaining adequate control and minimizing associated risks- Main responsibilities: Employee Lifecycle Management: Support onboarding, job changes, and offboarding processes Assist in contract creation, employee data updates, and termination activities Coordinate asset collection during offboarding Manage external workforce data in internal systems (e-g-, CREW, Snow, Parade) Data Management and Reporting: Maintain accurate employee data in Workday and related systems Support data quality monitoring, analysis, and auditing Prepare periodic and ad-hoc reports Ensure compliance with data security protocols and GDPR Query Handling and Customer Service: Address employee inquiries through One Support platform (ServiceNow) Handle L1 and L2 queries related to People Services topics Maintain knowledge databases and support knowledge transfer activities Compliance and Documentation: Ensure adherence to Sanofi policies, guidelines, and mandatory internal controls Maintain personnel files (digital and physical) and conduct monthly audits Support document management related to the employee lifecycle Assist in providing documentation for audits and external entities Process Improvement: Contribute to continuous improvement initiatives and automation efforts Assist in updating standard operating procedures (SOPs) and work instructions Support testing of new functionality in Workday and other systems Stakeholder Coordination: Collaborate with internal stakeholders (P&C, Legal, COEs, Facilities, etc-) Coordinate with external partners (Payroll and T&E BPO partners) Ensure compliance with Service Level Agreements (SLAs) Experience: Bachelors degree in HR, Business Administration, or related field 4+ years of experience in HR or related field Fluency in English required; local language skills Hindi/Telugu Experience in a multicultural environment is a plus Soft and Technical skills Basic understanding of HR processes and activities Proficiency in Microsoft Office, particularly Excel Familiarity with HR tools (e-g-, Workday, ServiceNow) is advantageous Strong attention to detail and ability to meet deadlines Excellent communication and interpersonal skills Customer service orientation and problem-solving abilities Adaptability, teamwork, and willingness to learn Awareness of data privacy rules (e-g-, GDPR) is beneficial